We have two sets of screenshot images for 5.5 and 6.5 displays of the iOS app which needs a new version. When I first uploaded the screenshot set for the 6.5 display, it looks all good. Then I uploaded another set for the 5.5 display and headed back to check 6.5 images. I found some of them reported errors IMAGE_TOOL_FAILURE. Then I deleted all 6.5 screenshots, re-uploaded for the 6.5 display again. However, this time 5.5 had errors. It is like a loop. I tried tens of times. And, if I upload 6.5 first, it all looks good. And then I go to another tab, for example, the app information tab and then come back. I also find the images are marked as 'The file has been uploaded and is processing ' .

As the Product Page Optimization option is now available in the App Store Connect, I thought to try it out. So I have created a test to try different App Icons. I have followed these steps to create a test and treatments for product page optimization, https://help.apple.com/app-store-connect/#/dev811bef199 But there I am unable to see the option to change the App Icon for different treatments. There I can only see the screenshots, as you can see in the attached SS . Please let me know how can I get the option to change the App Icon for different treatments for Product Page Optimization.

Hello I got this message in my appstore connect. But, i cant find anywhere to view or a button to agree to this. Anybody have any idea how to solve this? The updated Apple Developer Program License Agreement needs to be reviewed. In order to update your existing apps and submit new apps to the App Store, the Account Holder must review and accept the updated agreement by signing in to their account on the Apple Developer website.

When viewing total downloads for an App in App Store Connect App Analytics, the option to filter Total Downloads by version is greyed out when clicking Add Filter even though the app has had a version change 1 week ago as shown in the App Store Version history. The version option is greyed out when running App Store Connect from Windows (using Firefox) and from a Mac (using Safari)

I was on the developer program for a while, around half a year. We had developed an app submitted it to the review, and got approved. Fast forward a couple of months we got a message that "some changes needed". We made them and submitted the app to another review and it also got approved. A month later we received a notification of termination due to: Pursuant to Section 3.2(f) of the ADP Agreement, you agreed that you would not “commit any act intended to interfere with the Apple Software or Services, the intent of this Agreement, or Apple’s business practices including, but not limited to, taking actions that may hinder the performance or intended use of the App Store, Custom App Distribution, or the Program.” Apple has good reason to believe that you violated this Section due to documented indications of fraudulent conduct associated with your account. App removed, account blocked, and their contact us button leads to a screen that we are in the area that cant appeal to the app review team. We submitted a general support query. But want to contact them in some other way. At least to get clarification, because we believe that we did not breach any rules. Any help?

Hi, I created an application for a client. The client put me as a developer in his team on AppStore Connect. For that I use Xcode 13.2.1. It's a UIKit application in Swift with Storyboards. I built the app => no problem I tested it on my iPhone => no problem From Xcode I made an archive and uploaded it to TestFlight => no problem The archive has been received by Apple. It was then processed by Apple => no problem And finally I received a notification that it was available on TestFlight => no problem TestFlight offers me to install it but when I try it does not install it. If I try to click on the icon of the application it shows me the message "This app cannot be installed because its integrity could not be verified." I have tried installing other apps from TestFlight and have no issues. I checked on my mac for the various certificates for this client and they are all good and valid. I don't understand why for this application I have this behavior. Someone would have any idea ? Regards Tof

No matter what size of simulator you use on any Macbook from any year, the screenshots are completely unusable on app store connect. App store connect requires extremely obscure, uncommon, and illogically sized images for screenshots. If you take a real screenshot on an actual iPhone 13 then try to upload that image it will also no work. Will Apple ever make software that properly works with its own development software? Will Apple ever make it so the simulators screenshots are properly sized or will apple allow for appropriately sized images to be uploaded for screenshots? Funny enough the best way to get around this problem is to use a third party conversion app to make up for apples extreme inadequacy and purposeful stifling of innovation and invention. Apple should take a note from the people they are keeping their boot on the neck of. It is elementary practice to resize images on devices and in widgets. They are forcing these crazy restrictions due to sheer laziness and lack of ability.

Hello everyone, First of all I want to mention that I'm new to Apple Developer Forums and this is my first attempt to publish an app in AppStore. I registered as Apple Developer Program as Individual. I made an app for small company. The app works like an online shop where company's customers can place orders for company's goods. So I submitted the app and it was rejected for spam issues. I tried to get some information what I can about it. They suggested me to ask on the forum about the membership. Should I try to use Apple Developer Program as an Organization? Or maybe (I find my app unique because it differs from competitive market apps) should I resubmit my app? Can I do it without making any changes in version? I also tried to appeal from their decision but I they respnsed that the original rejection feedback was valid. Additionally I want to add that this is my first iOS app ever, the only one that was submitted on my account. Thank you all for help!

I am facing an issue when i release my application and upload it to test flight. Some of the pods are not loading their assets, others are not working properly. When I install the application through Xcode on my device it works fine for both release and debug config. I am using xCode 13.2.1 I tested the app on iOS version 12 and iOS version 15 and I always facing the same issue. Is there anybody who faced this issue please?

Hi, I've tried to authenticate this endpoint https://appstoreconnect.apple.com/iris/v1/betaFeedbacks with the JWT token as described in the documentation, but it's not working. I know this endpoint is not documented, but gathering the beta feedback and being able to extract it to some ticket system (e.g. GitHub board) would be a really helpful option for us. Does anyone know how we can authenticate this one?

My app has been rejected due to 4.3 design issue. "We noticed that your app provides the same feature set as other apps submitted to the App Store; it simply varies in content or language, which is considered a form of spam" my question is I was working on the game from the university level in 2017 for pc platform. In 2019 I convert my game for mobile platform.This is my first app on App Store.it is already available on the play store from 2019.I am still working on it and adding new features in this game.My app is not a spam nor I make a clone of app.How I can solve this problem.I am shifting my all apps of the play store to iOS platform. Is there anyone can help me and guide me for solve this problum.I will be very thankful to you.

I'm Chinese and I get that develpers in China must have their legal Chinese names submitted as a required step during registration. But why the hell is my Chinese name displayed in a non-Chinese market as my developer name? Please at leave give us an option to display English names on global markets. (In case you don't know, Chinese names can be translated to English via pinyin, it's a 1-to-1 mapping. Any Chinese names have their corresponding English names via pinyin) I also called Apple today, they said that it's due to regulations. Again, I get that. But displaying Chinese as developer names in non-Chinese markets just dont make any sense.

Hi All, Today I have got one mail from Apple as follows We are writing to inform you that your company is not in compliance with the Apple Developer Program License Agreement (PLA). Section 11.2 (Termination) states: (g) if You engage, or encourage others to engage, in any misleading, fraudulent, improper, unlawful or dishonest act relating to this Agreement, including, but not limited to, misrepresenting the nature of Your Application (e.g., hiding or trying to hide functionality from Apple’s review, falsifying consumer reviews for Your Application, engaging in payment fraud, etc.). Be aware that manipulating App Store chart rankings, user reviews or search index may result in the loss of your developer program membership. Please address this issue promptly. Here, what steps should I take to resolve the issue? If anyone has faced this type of issue earlier, please guide me to the solution

Is it possible to create a sandboxed app that uses accessibility permission? And if so, how do I ask the user for that permission in a way that is allowed by the App Store? Im creating a small menubar app and my current (rejected) solution is to create a pop-up, with link to Security & Privacy > Accessibility and the pop-up asks the user to manually add the app to the list and check the checkbox. This works in sandbox. Reason for rejection: "Specifically, your app requires to grant accessibility access, but once we opened the accessibility settings, your app was not listed." I know it's not listed there and it has to be added manually. But its the only solution I've found to this issue. Is there perhaps any way to add the app there programmatically? Im a bit confused since I've seen other apps in App Store that work the same way, where you have to add the app to the list manually. Eg. Flycut. :man-shrugging: I know about this alternative solution, and it's not allowed in sandboxed apps. It also adds the app to the accessibility list automagically: func getPermission() { AXIsProcessTrustedWithOptions([kAXTrustedCheckOptionPrompt.takeUnretainedValue():true] as CFDictionary). } Does anyone have a solution for this? Best regards, Daniel

Starting this week I had 41 ratings and 6 reviews. The number has been diminishing during these few days, when I woke up this morning I took a screenshot of the current amount of both and now the number is even lower. I've read other threads exposing the same problem but couldn't find a solution. Why is this happening and what can I do to prevent this?

Hello Our app has been rejected from the app store because of 1.4 Physical Harm https://developer.apple.com/app-store/review/guidelines/#safety This app is used by the users from Kenya (Only registered users). Users can log their health based self-assessment data like blood pressure, glucose level, temperature, body weight, BMI with medical hardware devices and that will be shared with specialist (Physician or Clinical) to do the diagnosis and advice subscription accordingly. Problem: We have the above features from earlier versions but with the new version update  our app got rejected from app store stated that we have violated the app stores' guidelines (1.4.1 Physical Harm - Safety) Your app connects to external medical hardware to provide medical services. However, to be compliant with App Store Review Guideline 1.4.1, you must: Provide documentation from the appropriate regulatory organization demonstrating regulatory clearance for the medical hardware used by your app Provide documentation of a report or peer-reviewed study that demonstrates your app’s use of medical hardware works as described Our app's features: AccuCheck-Instant Glucometer: CE0088 This product fulfils the requirements of the European Directive 98/79/EC on in vitro diagnostic medical devices. b) FORA-DigitalThermometer-IR21b: CE Mark for compliance with European Directive integration over Bluetooth c) FORA-OximeterPO200: CE0123 and IEC 61000-4-3 Compliant integration over Bluetooth d) FORA-Weighing Machine-W310b: IEC/EN 61010-1, IEC/EN 61326, EN 301 489-17, EN 300 328 Compliant integration over Bluetooth e) OmronBPMachine-HEM -9210T: EC & EN Compliance integration over Bluetooth Please anyone help us to resolve this issue.

Radio App Rejected 5.2.3 Legal: Intellectual Property - Audio/Video Downloading I have seen that many radio apps have been successfully launched, and their functions are the same. How should I reply?

We have identified Subscription Groups for our use-case based on the below note from Apple, but there is no mention of any limitations in the doc. Can we create unlimited number of Subscription Groups or is there a limit? If your app needs to offer users the ability to buy multiple subscriptions — for example, to subscribe to more than one channel in a streaming app — you can add these subscriptions to different groups. Users who buy subscriptions in multiple groups will be billed separately for each subscription. Thanks in advance!

Hello everyone, A few months ago, I created an Apple Developer account using my current name and address. I have since created a company specializing in iOS development, and I would like to update my contract with the new information. Is it possible or should I create an other dev account ?

I am admin user of developer apple account. when I tried to do login into account and check the apps. The apps page appears to be blank. No apps are showing. Any idea how to fix this?