I had a one day 50,000 unit institutional purchase of my app. Whenever I try to display a graph of downloads, the x-axis scale is so far off that the remainder of the days are invisible. Is it possible to filter out institutional purchases? None of these were actually downloaded AFAIK so I'm not sure why they are included.

Hello, I’m encountering an issue with my App Store Connect account. When I log in, I can only see the “Users and Access” section. The “Apps” section is not showing up, and I’m unable to view or manage my applications. I’ve tried the following steps with no success: Checked for any issues with my Apple Developer account or App Store Connect permissions. Logged in using different browsers and cleared cache. Ensured that my role (as an Admin/Account Holder) has full access. Has anyone encountered a similar problem? Could it be related to my account role, or is there a different issue that might be causing this? Any help or insights would be appreciated. Thanks!

Hi, is there a way to remove just one platform from AppStore? Our app is available on iOS, tvOS and macOS and I want to remove macOS from AppStore. Is there a possibility to do that? I don't want to remove iOS and tvOS app.

Subject: Concern Regarding App Removal and Account Termination Under Guideline 3.2(f) Dear Apple Developer Team, I recently received a notification that my application is being removed from the App Store and my developer account is being terminated under Guideline 3.2(f). Despite submitting detailed, clear, and solution-oriented appeals, I have consistently received the same automated response. My application featured unique, high-quality, and professionally crafted content, adhering to Apple’s guidelines. I believe this decision may stem from some misunderstandings. However, I have been unable to connect with anyone for further clarification, and my appeals seem to be overlooked in favor of a standard response. As a developer, I have always prioritized compliance with Apple’s policies. In fact, during previous reviews, I explicitly ensured that my app met all requirements, even consulting Apple before implementing certain features. I am concerned that this decision may not fully reflect the effort and care I’ve put into adhering to Apple’s standards. I understand the high volume of appeals Apple receives and the pressure to make swift decisions. However, I strongly believe that a thorough review of my appeal would reveal that any potential issues have already been addressed. I urge Apple to approach this situation with the professionalism and fairness that the developer community expects. Recognizing and addressing such concerns would reinforce the trust and collaboration between developers and Apple. Thank you for your time and understanding. I sincerely hope for an opportunity to resolve this issue and continue contributing to the App Store ecosystem. Best regards,

Can I change the bundle identifier for an app that I have pushed to TestFlight beta testing but have not released a single build to the App Store yet? I hover over the bundle identifier in the App Information section of the App Store Connect Apps page, but I do not currently see an option to edit it.

Hi, I launched and released my app in the App Store after first App build is approved. But its subscriptions are still in the status of Pending Binary Approval. So currently in my App subscription is empty. Is this normal to wail a bit? or should i do something asap. It's very strange for users to see no subscription options in a launched App I think.

My app was removed and my account terminated without any notice. Apple indicated that I violated section 3.2(f) of the ADP, but I did not engage in any unlawful or misleading acts in my business practices. So I submitted an appeal to clarify the situation, but there has been no response. I also tried reaching out for help via general email, but still received no reply. Any advice on how to get a response from Apple? It seems my termination was automated, and no human has reviewed my appeal. I appreciate any help you can provide.

After waiting for few hours, I am still not able to edit the poster frame of app preview. Can anyone from App Store Connect assist me on this? Thank you.

I had recently updated my iPhone 15 pro to iOS 18.2, but I deleted image playground app by mistake. When I go to the App Store to download it, it says the app isn’t available in your country. All and any feedback is appreciated. Thank you.

When a user gets added to the Apple developer account, its possible to specify specific or all apps. However if they are added as a developer, they don't have access to the certificates/profiles etc. for the app(s). The only way to do that is to give them app manager status and then its possible to tick the box that grants access to the certs/profiles. But giving them manager status rather than developer status gives them access to all apps, not a limited sub section. Is there anyway to add somebody to the developer account with elevated privileges which are restricted to just a single app?

I want to create offer code for my Vision app, but I didn't find that option in Apple Connect subscription price page. And when I check that from my iPhone app page, I saw the offer code description "Codes for discounted prices or free offers are unique alphanumeric codes that can be easily distributed using physical or digital channels for your iOS app and macOS app. Your customers can redeem them on devices running iOS 14, iPadOS 14, macOS 15 or later through the App Store redemption flow or within the app if you've implemented the presentCodeRedemptionSheet StoreKit API. You can create codes for up to 10 active offers at a time." It doesn't mentioned VisionOS, so can I set offer code for my Vision app?

Recently I started getting emails from AppStoreConnect when I submit new builds. The email states: ITMS-90863: Macs with Apple silicon support issue - The app links with libraries that aren’t present in macOS: /usr/lib/swift/libswiftHomeKit.dylib I can run this app on Apple Silicon from TestFlight or directly from Xcode and it runs just fine including all HomeKit functions. This app has been using HomeKit for several years now. This issue seems to be the same kind of this other about CloudKit, but with HomeKit libs: https://developer.apple.com/forums/thread/756325 Please, how it can be fixed? Many thanks.

Hello, everyone. I have read this article for Export compliance documentation for encryption. And then check my source code and ensure that we don't actually use any encryption algorithms. But our app binary certainly has included some encryption algorithms because our 3rd-party dependencies have included some encryption algorithms, like Electron framework. My question is: Will the 3rd-party dependencies affect the Export compliance documentation for encryption, even though we don't actually use them? Thank you for your kind replies.

I am completely stuck and need help. I’ve been trying to resolve this with Apple Support for over a month without success. I recently took over an app from a company that went out of business. This app has been on the App Store for over 10 years. The old app was sold for a fixed price, and we planned to move to a subscription model, but we didn't want to lock out legacy paid users. So our idea was to submit a new app with the same name but a different bundle identifier. Unfortunately, this hasn’t been possible. Even though the bundle ID is different, the name remains the same. Apple Support advised me to rename the old app to something like “MyAppLegacy” to free up the name so I could submit the new app with the original name. I followed their instructions, but when submitting the new app, I encountered this error: “App Record Creation failed due to request containing an attribute already in use. The app name you entered is already being used for another app in your account. If you would like to use the name for this app, you will need to submit an update to your other app to change the name, or remove it from App Store Connect.” Since then, I’ve been bounced around between multiple support staff with no resolution. I have been told by multiple support team members that renaming the old app was the correct procedure. I was told the issue would be forwarded to engineering, but after waiting over a month, I was instead again handed off to someone else with no clear progress. This situation has locked us out of distributing the app, and we are losing money. I cannot run a business like this. Does anyone know what is going on or how to escalate this? Any guidance would be greatly appreciated—I’m at a loss. Steps to Reproduce the Issue: Remove the old app from sale. In App Store Connect, rename the app and submit a new build for approval. Build approved; the app now appears in App Store Connect with the new name, with the status "Pending Developer Release". In Xcode, archive the app with the new bundle ID and old name, and submit it for distribution. Encounter the following error: I have also attempted to create an App Record directly in App Store Connect without using Xcode, but I encounter the same error.

When I upload the app to testflight, I get the following error: "Provisioning profile failed qualification. Profile doesn't include the selected signing certificate.". I have regenerated the profile. I have cleared cache, deleted profile and certificate and imported it back to xcode. Any ideas?

I have applied for a developer account to publish apps. I have been charged, received the invoice email with the invoice number, and noticed that the balance has been deducted from my bank account. However, I still haven't received the account activation email and cannot access the developer account. It has been more than two days now. Can you please assist with this?

I don't have any Apple TV apps. Somehow, I see a few downloads of my app on Apple TV. As far as I understand, Apple TV cannot run anything other than apps made for the tvOS platform. So I'm confused why I'm seeing this in my analytics.

I am in Trouble about Distribute App. There is 1error. It called Asset validation failed. They said "Missing required icon. The application bundle does not contain an icon in ICNS format, containing both a 512x512 and a 512x512@2x image. " So I tried make icon.icns for that. and I tried again. but Same error. How can I fix it? Any information? I cannnot find this.... (sorry my english is terrible)

We have confirmed that our app is not grouped for SIWA. And all other transfer criteria are met. Why do we still get this error? I did not see anything about you cannot transfer an app with SIWA enabled in the doc.

Hello， "简单搜索" App Disappeared from the App Store，Bundle Identifier is com.baidu.searchcraft，Could you please help me figure out why this happened?