Hi, I have submitted a request to change account type to corporate from personal, I was informed that I would receive a response within 1 business day, however, there is no response and I have submitted a support request again. I would like to know how much time it takes as we need to shift asap. Thanks.
Accounts
RSS for tagHelp users access and manage their external accounts from within your app without requiring them to enter login credentials using Accounts.
Posts under Accounts tag
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Hello Developer Community,
I'm facing a critical situation with our company's Apple Developer Account. We are unable to access our account because:
The admin of our Apple Developer Account is a former team member
We cannot reach this person anymore
We need to regain access to maintain our app on the App Store
Questions:
What is the official process to recover account access in this situation?
What documentation will Apple require to verify our company ownership?
Who should we contact at Apple to start this process?
Any guidance from developers who have experienced a similar situation would be greatly appreciated.
Note: I'll be happy to provide more details if needed, while keeping sensitive information private.
Thanks in advance for your help!
HI.
On November 15, 2024, I registered as an Apple developer as a company (I already have DUNS). And today, Wednesday, January 8, it still says: "Your registration is being processed." I urgently need to upload the application.
Any recommendations?
Hello, I created my Apple Developer account and it was authorized, but when I went ahead and paid $99, my card was not charged (I've used two different credit cards, all in my name) and I still haven't been successful. Has anyone else experienced the same thing and what would be the best way to resolve this?
NOTE: I receive an email and proof that the purchase was successful, but nothing has changed.
What is the reason for the input box on the login page of the self-developed APP not working in the new version of iOS?
Hi,
Help!!
So I was in Thailand for a number of years and developed an app over there and signed up as a developer over there. But now I'm in the USA indefinitely and I'm unable to change my payment method. How can I change it?
I called the USA support line twice and no one was able to help me. I tried the Thailand phone number and I'm unable to call from the USA.
Any suggestions?
Thanks!!
hi
I am using fastlane and match to upload an app to test flight. The app requires com.apple.developer.storekit.external-link.account to be activated.
My identifier has activated the capabilities and when I look at provisional profile, it also has it, but when the app has been uploaded, it's missing (although all other entitlements are there).
Now it gets weird:
Every time I run my flow I delete derived data, deletes all downloaded provisional profiles and use match to redownload them with read only (force is not an option).
It does not work. I go to Apple dev and Toggles the capability off and on and saves. This invalidates the profile. I press edit and save. So no real changes. Run my flow and the app is uploaded correctly WITH the correct capabilities. Runs the flow again without the manual steps and the entitlements will be missing once again.
Repeats the toggle stuff and the subsequent behavior repeats itself. Same flow and same code and same settings, app and profile....
I am building automated flows so this does not really work for me....
Heeeelp...
I'm a developer that has only produced for a single company. Though my developer account shows me as the account holder, my "Enrolled as" status is "Organization," and the "Entity" field shows the name of that company. I want to build an app for a separate company/organization, but unsure how to proceed. My App Store Connect account shows the original company name beneath my name as the only option in the account ID selector menu, so when I begin the New App process it automatically assumes I'm doing it for that company. Can I change my "Enrolled as" status to something independent of any organization, do I need to create a completely separate account to do this, or how should I proceed?
Any help would be appreciated.
Thanks.
Friday we were preparing to publish our final build in TestFlight. Our developer informed me that the account holder had to agree to new terms and agreements. I am the sole user of this account, and tried to login (1 week ago I was still able to login). To my surprise I got the notification “account locked”, ”you need to reset your password”. I followed the required step: filling in the phone number on file (which is my phone number). After filling this in the page informed me that they’d get back to me in 1 day.
On Saturday I received an email from no_reply@apple with the following “We have received the request for access to your account and we have denied access.” There was no further information in the email why this would be.
I tried Apple support but they tell me they can not reactivate the account and I should apply for a new Apple ID. This sounds really strange as it would mean I would lose access to our currently published application forever?
I also submitted request to Apple Developer Support, but it seems I can not call them myself, and I should await reply from their side.
But in general I am just shocked how they can deny access to an account, which is even a paid one (Developer Program), and not help me out. I am able to supply all identification (passport). I have access to the email that we use to login. I have access to the mobile phone number that is connected for exactly this reason (two factor authentication).
Anyone with similar experience and/or solutions?
Friday we were preparing to publish our final build in TestFlight. Our developer informed me that the account holder had to agree to new terms and agreements. I am the sole user of this account, and tried to login (1 week ago I was still able to login). To my surprise I got the notification “account locked”, ”you need to reset your password”. I followed the required step: filling in the phone number on file (which is my phone number). After filling this in the page informed me that they’d get back to me in 1 day.
On Saturday I received an email from no_reply@apple with the following “We have received the request for access to your account and we have denied access.” There was no further information in the email why this would be.
I tried Apple support but they tell me they can not reactivate the account and I should apply for a new Apple ID. This sounds really strange as it would mean I would lose access to our currently published application forever?
But in general I am just shocked how they can deny access to an account, which is even a paid one (Developer Program), and not help me out. I am able to supply all identification (passport). I have access to the email that we use to login. I have access to the mobile phone number that is connected for exactly this reason (two factor authentication).
Anyone with similar experience and/or solutions?
I recently made the enrollment for developer program and make the payment on Apple developer website. I saw the payment amount is debited from my account. But the developer program is not approved. When I contacted the developer support, they said Apple did not receive the money and you have to enroll again. So, I asked my Bank to make sure the payment is processed or not. The bank said it is already processed and they even sent me reference number and approval number. Even I sent the screenshot of those information, but the support guy keeps saying they did not receive it but without any helpful information to troubleshoot the issue at all. I am really amazed a company such as Apple has such terrible customer support. Now, I have to request payment dispute to my bank about it.
If I do not get my money back, I will tag Apple CEO on x.com and post about it every day with a schedular script.
I have been trying to get in touch with the developer for my account migration.I have paid $100 but no one is ready to contact me.
Enrollment ID: QK2AJQ7NAM.
I need to migrate my account from individual to organisation.
kindy help its urgent.
Our company has been trying to register for the Apple Developer Enterprise Program since September 15, 2024. However, it wasn’t until early November that we received an email requesting our business information. Following that, we contacted Apple’s team on November 15, 2024, to answer their interview questions.
Now, more than a month has passed since that call, and we still have no idea about the status of our approval. When I check the account, it always shows 'Your enrollment is being processed. Your enrollment ID is 8K8SXNKA89.' I’ve also emailed Apple Support but have not received any further response.
How much longer will this process take? Apple’s handling of this is excessively slow and frustrating
无法注册开发者,客服直接说没法注册,真垃圾
Hi,
I have paid for a membership a couple of days now, but nothing happens why there is such a long time waiting (apple says 48hours),
please someone can help me
thank you
costgior1 @ gmail.com
Hi everyone. I created test-apps years ago. Now I looked into https://icloud.developer.apple.com/dashboard/
There I found these old apps listed.
How do I delete these Apps in the Console and entirely from my account?
I don't have the project files anymore.
All the best! 😊
I couldn’t create Apple ID account for the past 6 days
How to renew Apple Developer Membership
How do I delete an old Dev account I don't used for over 11 years?
I tried in different browsers and even private mode, but I keep getting the error "Your account cannot be created at this time." I"m trying to make a new account for my software business but it will not let me make an account. I do NOT want to use my personal Apple Account for my business apps.