Friday we were preparing to publish our final build in TestFlight. Our developer informed me that the account holder had to agree to new terms and agreements. I am the sole user of this account, and tried to login (1 week ago I was still able to login). To my surprise I got the notification “account locked”, ”you need to reset your password”. I followed the required step: filling in the phone number on file (which is my phone number). After filling this in the page informed me that they’d get back to me in 1 day. On Saturday I received an email from no_reply@apple with the following “We have received the request for access to your account and we have denied access.” There was no further information in the email why this would be. I tried Apple support but they tell me they can not reactivate the account and I should apply for a new Apple ID. This sounds really strange as it would mean I would lose access to our currently published application forever? I also submitted request to Apple Developer Support, but it seems I can not call them myself, and I should await reply from their side. But in general I am just shocked how they can deny access to an account, which is even a paid one (Developer Program), and not help me out. I am able to supply all identification (passport). I have access to the email that we use to login. I have access to the mobile phone number that is connected for exactly this reason (two factor authentication). Anyone with similar experience and/or solutions?

Friday we were preparing to publish our final build in TestFlight. Our developer informed me that the account holder had to agree to new terms and agreements. I am the sole user of this account, and tried to login (1 week ago I was still able to login). To my surprise I got the notification “account locked”, ”you need to reset your password”. I followed the required step: filling in the phone number on file (which is my phone number). After filling this in the page informed me that they’d get back to me in 1 day. On Saturday I received an email from no_reply@apple with the following “We have received the request for access to your account and we have denied access.” There was no further information in the email why this would be. I tried Apple support but they tell me they can not reactivate the account and I should apply for a new Apple ID. This sounds really strange as it would mean I would lose access to our currently published application forever? But in general I am just shocked how they can deny access to an account, which is even a paid one (Developer Program), and not help me out. I am able to supply all identification (passport). I have access to the email that we use to login. I have access to the mobile phone number that is connected for exactly this reason (two factor authentication). Anyone with similar experience and/or solutions?

I recently made the enrollment for developer program and make the payment on Apple developer website. I saw the payment amount is debited from my account. But the developer program is not approved. When I contacted the developer support, they said Apple did not receive the money and you have to enroll again. So, I asked my Bank to make sure the payment is processed or not. The bank said it is already processed and they even sent me reference number and approval number. Even I sent the screenshot of those information, but the support guy keeps saying they did not receive it but without any helpful information to troubleshoot the issue at all. I am really amazed a company such as Apple has such terrible customer support. Now, I have to request payment dispute to my bank about it. If I do not get my money back, I will tag Apple CEO on x.com and post about it every day with a schedular script.

I have been trying to get in touch with the developer for my account migration.I have paid $100 but no one is ready to contact me. Enrollment ID: QK2AJQ7NAM. I need to migrate my account from individual to organisation. kindy help its urgent.

Our company has been trying to register for the Apple Developer Enterprise Program since September 15, 2024. However, it wasn’t until early November that we received an email requesting our business information. Following that, we contacted Apple’s team on November 15, 2024, to answer their interview questions. Now, more than a month has passed since that call, and we still have no idea about the status of our approval. When I check the account, it always shows 'Your enrollment is being processed. Your enrollment ID is 8K8SXNKA89.' I’ve also emailed Apple Support but have not received any further response. How much longer will this process take? Apple’s handling of this is excessively slow and frustrating

无法注册开发者，客服直接说没法注册，真垃圾

Hi, I have paid for a membership a couple of days now, but nothing happens why there is such a long time waiting (apple says 48hours), please someone can help me thank you costgior1 @ gmail.com

Hi everyone. I created test-apps years ago. Now I looked into https://icloud.developer.apple.com/dashboard/ There I found these old apps listed. How do I delete these Apps in the Console and entirely from my account? I don't have the project files anymore. All the best! 😊

I couldn’t create Apple ID account for the past 6 days

How to renew Apple Developer Membership

How do I delete an old Dev account I don't used for over 11 years?

I tried in different browsers and even private mode, but I keep getting the error "Your account cannot be created at this time." I"m trying to make a new account for my software business but it will not let me make an account. I do NOT want to use my personal Apple Account for my business apps.

I'm responsible for setting up the company's Apple Developer account. The enrollment was accepted, but we are stuck on the payment method. We did pay three times the enrollment fee, (Friday, Saturday, and Wednesday), all with the company credit card. But no reply on the status even after the 48-hour threshold. Should we use the owner's credit card? Is there a way to know the status of the purchase or the only way is to try again until it works?

在今年1月份20号左右，我们的账号突然审查，我们没有收到任何通知，是在开发即将更新版本的时候发现的，现在账号的状态属于功能限制阶段，线上的App是正常的，但是无法使用开发证书迭代版本，App信息仍然可以打开并看到，我们想将App移除也不可以，因为需要确认更新的协议，但是我们无法进入到那个界面。 到目前为止10个月左右的时间了，我们没有得到任何有用的回复或者信息，也不知道账号经历了什么，一直被搁置，我们告诉账号和App的审核人员，我们愿意全力配合调查，也无疾而终！ 请问有遇到过类似问题的吗？你们是怎么解决的呢？ 如果有官方人员看到此贴，也请麻烦指引我们该如何做，一直在时间上搁置我们也无法得到解决呐！

Hello! I'm running MacOS 15.1.1 virtual machine on MacBook M2 Sequoia 15.1.1. While trying to add Apple account in Xcode 16.1 and it fails with error: Decoding Error There was a failure decoding response: (HTTP 401, 60 bytes) The data couldn't be read because it isn't in the correct format. Account information is valid, it's the same account as I used to login in host system. It seems like issue reported here: https://developer.apple.com/forums/thread/767673 Is there any chance to fix this and get it working?

Hello, I am a solo developer creating a scheduling app. As shown in the attached image, my app displays a red warning message when the user is offline, advising them to go online to log in. However, Apple has rejected my app because the buttons in this state are unresponsive. Is there something I might have missed? If anyone knows the solution, I would greatly appreciate your response. When the button is pressed while offline, I tried displaying a toast message, but the app was still rejected. At this point, I’m feeling hopeless and unsure of what to do next.

I just received this email, no changes have been made to any of my apps on my side, nor have any third-party services been contracted for any reviews, does anyone have any idea how to fix this? Section 11.2 (Termination) states: (g) if You engage, or encourage others to engage, in any misleading, fraudulent, improper, unlawful or dishonest act relating to this Agreement, including, but not limited to, misrepresenting the nature of Your Application (e.g., hiding or trying to hide functionality from Apple’s review, falsifying consumer reviews for Your Application, engaging in payment fraud, etc.).

Hello, I have a problem with the fact that my application requires a login, I provided it to Apple, and after testing it in Test Flight everything worked fine for me, nice, when I gave it to Apple for review and release, they returned the application to me saying that I can't log in, they don't know where it is problem?

Hello everyone, I need some help or advice regarding my Apple Developer Program enrollment. I paid the enrollment fee 5 days ago, but my account has not yet been activated. Additionally, there’s no visible indication of the status or progress of my application. I’ve reached out to Apple Support via email twice, but I haven’t received any response so far. Has anyone experienced a similar situation? If so, how long did it take to resolve? Is there any other way to get in touch with Apple Developer Support for a faster resolution? Thank you in advance for your help!

I am Pakaytip,Here is the detail infomation about my issue: The first time I registered a developer account for my organization, I used my gmail email address. When I submitted the app for review for the first time, the review team replied to me that because our app provides loan services, the developer account must use an email address in the same domain as the company. So I followed the guidance of the developer rules and transferred the holder of our developer account from my previous gmail to the current email address with the same domain as the company in Membership: ******@thiensuratleasing.com Now the name of our organization is: THIENSURAT LEASING COMPANY LIMITED Account Holder: ******@thiensuratleasing.com But when I resubmitted for review, I still received a rejection for issue 3.2.1, as follows: __****Hello, Thank you for your response. However, in terms of 3.2.1, we continued to find that the verified email domains for the "Contract Admin" only end with gmail.com and do not match domains for the submitting company or partnered financial institution. Should you require additional assistance, you can use the contact us page to request help with setting up or distributing your app through App Store Connect. We look forward to reviewing your resubmission. Best regards, App Review** **__ So, I want to know how to update the email address here in "Contract Admin"?