Dear Reviewers/Apple Team/Community, We have trying to submit our app continuously for review and being rejected continuously by Apple. Our app works perfectly fine in TestFlight using the same ID apple is using. We have also provided recorded video of the testing in TestFlight to Apple reviewer. However, despite our requests below things are not done: Before testing the in-app purchase subscription are not being approved, despite us requesting the same every time during submissions. At times we are getting snapshots under error category, where everything is correct even from Apple testing. We have no other way but to explain, give snapshots, give videos to Apple to help them understand how to test the app. We have requested the reviewers multiple times for a call, but we got a call only 1 time. We are not sure what is the way we can get to talk with the reviewer and understand from them the issue they are facing. Can anyone please help us out? Below is one example, it was given it us under error category, where even with apple standard, the purchase is successful. Can someone help us out plz.

Hi All/Apple Team, We have been applying for our app approval at apple App Store connect since last 3 weeks. Initially there were issues which we eradicated but lately (since last 1 week) Apple reviewer is rejecting our app due to in-app purchase. We requested them to approve the In-App subscription first and then test the app but reviewer is not doing that. We requested them to follow the procedure given in the app and explain to us the issues but when we get the error as attachment, no specific explanation is given along with it. Classic case being: We got the attached snapshot under error category but nowhere in the notes there were explanation that why is the error, when even the snapshot shows the purchase is successful. We requested call with the App Reviewer to understand their pain point but apart from 1 call we don't receive call from them so we can understand what's wring during testing. We are just given a generic note and asked to fix something when there is not error at all and the app works perfectly fine in test flight. No recourse to discussion with Reviewer or nothing. Is there any way, we can escalate this issue higher up in Apple or we have to keep on submitting the app and keep on getting rejections, as we don't know what's the issue, so how can we correct it. Can someone please explain what's wrong with the attached snapshot and why it is considered a failure in apple review? One tester in apple is able to test the same functionality successfully, other reviewer says we are not able to purchase anything, how can it be possible given that nothing we have changed in the app. We need help or someone in apple to talk to us.

Hello community, I recently tested a subscription purchase in my app using a non-sandbox Apple account, and I received the subscription confirmation screen (screenshot attached). However, I’m not sure where I can verify or manage the subscription details for this specific account. Here are a few points about my situation: 1. The account used for testing is not a sandbox account. 2. The subscription confirmation message displayed correctly in the app. 3. I want to confirm whether the subscription was successfully created or recorded in the App Store. My questions: • How can I check the subscription status for this account? • Is there a specific section in App Store Connect or another platform where I can verify the subscription details for a non-sandbox account used in testing? • Is it normal to test subscriptions like this, or should I strictly use sandbox accounts for testing? I appreciate any guidance or resources to help me resolve this. Thank you! 😊

I have an app called WikiSleep. It is a free sleep app with a basic subscription base that activates after a free trial. Some users who have been given promo codes are able to use the app in full, even after the promo has expired. This one, for example ended months ago but the app is wide open for him. Any ideas on why that might be happening? .

Hi All, I have setup RevenueCat integration with Apple for in-App purchase, signed all Business Agreements. x-checked all the keys and deleted and created subscription 100 times along with products in RevenueCat but only null is returned to my app by RevenueCat. I read and discussed with RevenueCat, as per them Apple returns null to them and they revert back null to users. Can someone please help me, I am struggling and out of wits. Don't know what to do. Any help, will be highly appreciated.

My iOS app has been in beta via TestFlight for 2 months without any issue. I use FlutterFlow and Firebase for my app build. I added the RevenueCat paywall and entitlement queries per their integration documentation. Within an hour or two of testing paid app subscriptions I lose access to iMessage on my iPhone and when I call Apple they say it's because the device/number has been reported as spam. This has now occurred on two separate devices with two different cell carriers which is frustrating since Apple representatives mention that they only perform a "one time exception" to reinstate iMessage privileges. The paywall and subscription to content is working perfectly. However, I don't feel confident releasing the app until I can confirm this won't happen to customers in production. I have no clue how to begin to test and troubleshoot this sort of issue outside of risking my personal phone numbers since it seems out of my control. Any insight or ideas?? Thanks so much!

We have a user that's shared screenshots indicating that they're the recipient of a subscription to our app through Family Sharing, but when we look for the transaction in Transaction.currentEntitlements there's nothing there, even after calling AppStore.sync. Should we expect to see a transaction in current entitlements? How can we determine whether it's our bug or Apple's?

I'm testing auto renewable subscription, specifically using Xcode testing (not sandbox). It seems that subscriptions are automatically cancelled after some time. I haven't found any documentation on how long time this is, so does anyone know?

Hello! I developed an app with subscription and I I'm having trouble publishing it in Apple Store: Why Do Apple is complaining about the title, subscription length and price? All information requested is in my paywall screen . Does anyone know how to solve it? What's wrong? Ps. The app use native iOS payment method.

Hello, I am creating a fitness application and i would like to charge subscribers depending on how often they complete their workout. Rn my initial guess i tro create many products like this: 9.99€ 8.99€ 7.99€ .. and everymonth to show them their next product based on how often they complete their workout the last month. But it's not ideal for the conversion rate and i would like to know if it's possible to : Use subscriptions and auto apply a coupon reduction on their subscription ( % based on their use ). Any ideas ?

Please help! I have a subscription IAP failing on tvOS 18.2 at: func makePurchase(_ product: Product) async throws { let result = try await product.purchase() //ERROR OCCURS HERE (See error message below) ... Xcode Console message: "Could not get confirmation scene ID for [insert my IAP id here]" The IAP subscription was working fine on 18.1 and earlier, and the same IAP and code is also running fine on iOS 18.2. The tvOS error on 18.2 happens both in production and sandbox. Are there any changes to StoreKit 2 which might cause this error?

Hello, developers! I recently submitted my app for review, but it was rejected under Guideline 3.1.2 related to auto-renewable subscriptions. According to the review team, my app is missing some required information: The title of the auto-renewing subscription The length of the subscription The price of the subscription Functional links to the privacy policy and Terms of Use (EULA) I’ve checked my app and believe I have included these details, but it seems there might be something I am overlooking. I will attach a screenshot of my app's subscription screen to provide more context. Has anyone experienced a similar issue or can provide guidance on ensuring compliance with this guideline? Any help or advice would be greatly appreciated! Thank you in advance! I might be interpreting their feedback incorrectly since I'm not a native speaker and the feedback comes from another country.

Hi everyone, I was just wondering if anyone could point me in the right direction on how to properly handle inquiries about refunding in-app purchases. I've seen multiple posts saying to direct them to Apple's support, but is there no other direct way of handling this? Also, does Apple not provide an API to interface with so you can issue refunds on behalf of the customer? Thanks.

I have tried to mail the Apple Developer Team so many times now. In desperation, I was even prepared to pay twice should another $99 go through if I didn't hear anything back from Apple on my first payment. I would like to pay my $99 so that I can get registered and start launching my app. Please help? Where can I go to get someone to attend to my repeated communication.

I got this message when my subscriptions were rejected: We have begun the review of your in-app purchases but aren't able to continue because your submitted in-app purchases indicate a change of business model for your app. Therefore, we need to verify the implementation of your submitted in-app purchases in the app to ensure your app, and its in-app purchases, are in compliance with the App Review Guidelines. I already submitted the new build with the revised pricing(new business model). But they dont seem to review the new build. Any help is greatly appreciated.

Hi there, My subscriptions have been rejected. I get this message: We have begun the review of your in-app purchases but aren't able to continue because your submitted in-app purchases indicate a change of business model for your app. Therefore, we need to verify the implementation of your submitted in-app purchases in the app to ensure your app, and its in-app purchases, are in compliance with the App Review Guidelines. This has been going on for the last 1 week. I am still not sure how to fix this issue and get my app approved. I dont see an option to include subscriptions/IAP when submitting the app for review. Any idea what is going on and how to fix it. Any help is greatly appreciated. Best, Guna

The guidance provided only explains how to remove the entire app from review, but not how to remove a single subscription. Currently, I have one incorrect subscription that has been rejected due to localisation issues, and it is stuck in the "In Review" status. Unfortunately, I am unable to make changes to it. The correct subscription is in the "Waiting for Review" status, and while I am able to remove it, there is no need to do so. What I would like to do is remove the previous, incorrect subscription.

I'm experiencing issue during Introductory offer creation. Steps to reproduce: Press 'Set up Introductory Offer' Select all Countries or Regions for Introductory Offer Select Start Date and End Date Select type of Introductory Offer: Free, Duration: 1 week Confirm Result: Several rows have blank Countries or Regions fields. "An error has occurred. Try again later." is shown. Response is 409 status code, response is array of [ { "id": "77cdf09d-21f8-4acb-89e9-2123f40925da", "status": "409", "code": "ENTITY_ERROR.RELATIONSHIP.REQUIRED", "title": "The provided entity is missing a required relationship", "detail": "You must provide a value for the relationship 'territory' with this request", "source": { "pointer": "/data/relationships/territory" } }, ... ]

Hi, I hope you're doing well. I am adding across this post because I keep getting an error while I go to purchase the apple developer program support. I recently got approval to register on behalf of my organization, but I am not being able to move forward with the payment. Since I am registering from India, it only lets me add UPI or net banking on the App Store as payment methods. I am also unable to change my payment methods in settings, it just says card on file. Need help in purchasing this subscription. Prompts I get Your purchase could not be completed. For assistance, contact iTunes support. It then says purchase failed an unknown error has occurred.

as title mentions, i've had a subscription approved for being used with my app, however when i want to add this subscription to the new version im uploading, the entire 'in-app purchases and subscriptions' group section is missing so i can't add anything. I have previously had this section showing prior to the subscription approved, but since the subscription was approved, it's no longer possible to even add it