Hey guys, we just noticed yesterday IAP stopped working and we no longer display our subscriptions on the App Store page. We unfortunately were not notified on the right account and didn't renew the agreement which right now is in "Verifying" mode. I signed it after it expired. I was wondering if anyone knew what happens to the existing subscribers? We are worried we are going to lose them all or they are stuck in some pending state? This is the same for any subscription which has to renew today. At the same time, does anyone know how long it takes apple to review these things? We have already sent 2 support tickets, but it's easter weekend, so I don't know if we need to stay in this crisis mode for another 4 days. :(

Today our members randomly experiencing an issue with paid memberships on 2 of our apps. Some paying members experienced unexpected switch back to free accounts (no longer receiving premium benefits) This has happened with out any changes or updates being made to our app code or within app connect. Furthermore, we're seeing two additional problems: Premium Membership Prices Not Loading: The price information on the premium membership page is stuck on "loading" and isn't displaying correctly. Existing Paid Members Missing Benefits: Even though their subscriptions appear active on the Apple platform, existing premium members are no longer receiving their premium benefits. Since we haven't made any changes on our end, we suspect this might be related to a recent modification on the Apple backend. Has anybody else experienced something similar? Thank you

We recently discovered that weekly subscription activations are not showing up in Activations in the events section in Trends. I can see yearly activations, but not weekly. What could be the reason for this?

I purchased an apple developer program subscription, received an invoice also but it's been more than 24 hrs and my account still shows pending status. And shows an option to purchase developer program. Tried to contact support but the web page redirects to main page on support get started click. Does anyone know how to resolve this issue?

I have a smart camera device that can be added as an accessory to a homeKit. I want to implement a subset of functionalities of the smart camera behind a paid subscription or a paywall. Anyone aware if this has been done before? i.e. conditionally exposing services on a Homekit accessory as a paid feature? So far neither have I seen any such examples and also nowhere in the apple docs does it say that you can't. So looking for any information regarding this. The questions are Does apple support paid services in Homekit accessories? If not, does it prevent people from implementing customized solutions?

Hi! How much days user have to request refund after buying anual subscription in Apple AppStore for iOS? After how much days it is too late to request refund for bought subscription?

Hi, Starting this weekend our backend fails to connect to the production Apple verifyReceipt endpoint. It's a C# .NET service running on windows server. The full exception received is: Exception: "The underlying connection was closed: An unexpected error occurred on a send". Inner Exception: "Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host". Is someone else facing a similar issue? sending a request to the Apple production verifyReceipt URL via Postman (located on the same server) succeeds. Thanks in advance...

Hello, Our application operates on a service-based model with a subscription system. We've noticed that some users have subscribed to our service, utilized it, and then requested a refund from Apple. However, we have already incurred charges from our vendors for the services utilized by these users. We are exploring options to prevent users from requesting refunds for subscriptions after utilizing our services. Is there any mechanism or strategy available to prevent users from obtaining refunds for subscriptions once they have utilized the service? Your assistance in this matter would be greatly appreciated. Thank you.

As a new developer I apologise if this is simple. But I did call Support and they pointed me in this direction. I have an app in development that is not ready to put in the App store. I am yet to purchase a license and have been testing my app on my own devices with the 7 day expiry. I have someone prepared to test my app who is some distance from me. If I purchase a license will the app last longer than 7 days on both my and their device or will it still disappear every seven days. thanks

I have set the callback address in the background（ https://callback.dev.oneduapp.com/pay/apple/callback ）. When the client completes the purchase of a non automatic renewal subscription and is successful. The Apple Store has not had a callback

Hi, I'm working on in-app purchases, and I've created a webhook to receive data sent by the app store whenever there's user subscription activity (CANCEL, DID_RENEW, DID_CHANGE_RENEWAL_STATUS, EXPIRED). Below is the full path of the webhook URL: Webhook URL: https://api.envelopegenerator.live/api/subscription/subscriptionnotification I've set up the webhook to retrieve the status of user subscriptions, but it's not receiving any calls from the app store.

I don't understand why apple support really lack of response. It take 4 days now I'm

What does offerCode correlate to in this photo? What does CODE equals in the Offer Code URL? My goal is to track which promo codes generate successful transactions by sending a message with the CUSTOM CODE "Referral123" in the message payload to my database. Can someone please confirm that offerCode equals CODE equals "Referral123"? TIA <3

I also found this problem from this Monday morning, in the sandbox environment, resume the purchase operation, if the product is an in-app purchase non-consumable item, you can get the corresponding historical bill, but if it is an automatic subscription product, it is difficult to receive the historical bill, resulting in the inability to restore the automatic subscription product. You'll need to try a few or even 10 times to restore your purchase before you can get your previous bill. Resuming a purchase shows an error with the error Error Domain=SKErrorDomain Code=0 "An unknown error has occurred". I hope that Apple can check whether there is a related problem with the corresponding sandbox billing server, and I am anxious to wait for this problem to be solved.

Only in sandboxed environment, it was fine before, recently there was an error clicking to resume purchase, showing the error cause as Error Domain=SKErrorDomain Code=0 "An unknown error occurred" UserInfo={NSLocalizedDescription=An unknown error occurred,. NSUnderlyingError=0x303bae790 {Error Domain=ASDServerErrorDomain Code=5002 "An unknown error occurred" UserInfo={NSLocalizedFailureReason=An unknown error occurred}}}

Our service has an IOS and Android app and a backend server. I have a question about handling refunds for simultaneous payments on Android and IOS. Is there any way to cancel and refund the IOS subscription payment in the backend when Google is paid first and IOS is paid almost simultaneously? For Android, unlike IOS IAP, the backend server can confirm the purchase with a purchase confirmation (ack), so even if IOS is paid first at almost the same time, it is possible to cancel it by checking the payment data in the backend and not sending an ack to Google's server if the IOS payment is already made.

I am working on an iOS app. I have created an annual offer code which is only eligible to new users and expired subscribers. May I know what will happen if an existing subscriber tries to redeem the offer using the offer code url? Then they would finish the whole process through the App Store. There are no ways for my app to block it. Would Apple not allow them to do this? If yes, would the existing subscribers have to cancel their subscription in order to redeem this annual offer code? If yes, will they then immediately see the offer? Or will they have to wait until their entitlement expires? Thanks.

I recently purchased a subscription for the developer program enrollment. It said on the site it should take 2 days to be approved, when I checked my purchase history on my apple account the subscription isn't showing up. Does anyone else have the same problem? My credit card was charged also.