App Submission

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Submit your apps to the App Store using App Store Connect.

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Converting Mac App from Paid to Freemium (Price Change)
I currently have a paid app in the Mac App Store and am about to release a freemium version - free with three auto-renewing subscriptions. Is there a way to set things up in App Store Connect such that this next release of my app becomes free at the point when it goes live? I need to synchronise the changeover. I've read posts suggesting you just set the price to zero, but that doesn't synchronise the change (as far as I can tell). Thanks in advance. UPDATE: I see you can schedule a price change. Is the answer to not auto-release the app when it's approved, and to then coordinate its release date with the scheduled price change?
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446
Aug ’24
Radio streaming app - 5.2 Intellectual Property
Hi, I've built a radio streaming app for my radio station. I'm using VosCast streaming services to host my radio station online. The reviewer has asked me to comply with guideline 5.2 so I submitted my VosCast invoice and a copy of my business registration for the radio station. The reviewer then said I still have to provide authorisation to comply with 5.2.1: "However, to be in compliance with guideline 5.2.1, it would still be appropriate to submit documentation demonstrating this authorization." I'm not sure what other document I should submit. Looking for some advise on this. Thanks so much! Here is a screenshot of my app:
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313
Jul ’24
Dun and Bradstreet has the correct info, but Apple won't accept it in DSA
I have emailed Apple almost a week ago now, but still no answer from them so I wanted to check if anyone has the same problem. There is only one step left for me to submit an app for a client of mine, and that is confirming that the company is a trader under DSA. However, when entering the contact info, I can't proceed, as Apple will not accept the city and state as it has foreign characters in it. It kinda feels wrong for me to ask the client to change the Dun and Bradstreet information to incorrect values..
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510
Jul ’24
How to deal with Guideline 2.1 - Information Needed (App Tracking Transparency framework related)
My app, which only shows ads one day after it is first launched, keeps being rejected due to Guideline 2.1 - Information Needed (App Tracking Transparency framework related). Here is the rejection message from Apple: Guideline 2.1 - Information Needed We're looking forward to completing our review, but we need more information to continue. Your app uses the AppTrackingTransparency framework, but we are unable to locate the App Tracking Transparency permission request when reviewed on iOS 17.5.1. Next Steps Please explain where we can find the App Tracking Transparency permission request in your app. The request should appear before any data is collected that could be used to track the user. If you've implemented App Tracking Transparency but the permission request is not appearing on devices running the latest operating system, please review the available documentation and confirm App Tracking Transparency has been correctly implemented. If your app does not track users, update your app privacy information in App Store Connect to not declare tracking. You must have the Account Holder or Admin role to update app privacy information. We have provided a detailed step-by-step guide to trigger the App Tracking Transparency. We also attached videos demonstrating how to adjust the date to one day ahead in order to show the ads. Here is our reply: Dear Reviewer, *** will start displaying ads one day after the app is first launched. To see the App Tracking Transparency permission request and subsequent ads, please follow these steps: 1. Launch *** for the first time. 2. Close and completely exit the *** app. 3. Adjust the date on your device to one day ahead. 4. Re-launch ***. You will see the App Tracking Transparency permission request. For a visual guide, please refer to the attached videos: https://youtube.com/shorts/07qsYuFkPBY - Demonstrates when the user allows tracking. https://youtube.com/shorts/voQfgjAN7h0 - Demonstrates when the user does not allow tracking. If you need further explanation, please contact me at +xxxx-xxxxxxx. Thank you. P.S. I frequently receive similar inquiries with each submission of my app. Could you please add a note to my app to prevent this recurring issue in future reviews? Thank you for your attention. However, Apple continues to reject our update, despite our clear instructions for showing App Tracking Transparency. Do you have any suggestions on what we can do next? Thank you.
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705
Jul ’24
Updated screenshots don't reflect for reviewers when editing a rejected submission
Hello there! Two weeks ago our app store submission was rejected, citing 2.3.3 (inaccurate metadata) - specifically, screenshots that were out-of-date. We happily replaced the screenshots with ones of the current version and resubmitted, but were once again rejected on the same grounds. After quite a few attempts at fixing the issue and our noticing with every rejection that the reviewers' explanations always reference the original now-replaced screenshots, we are starting to wonder if there isn't a bug somewhere that is preventing them from seeing the ones we've uploaded since. Since we haven't heard back from Apple Support or the appeals team, we thought we'd ask here: Has anyone experienced something like this before? Does anyone possibly have any advice on what to do in this situation? Thanks in advance for your help!
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Jun ’24
The status of version x.x.x has changed to Invalid Binary
We have developed a software called xxxxxxxxxx, using the "react-native-star-io10" library (version 1.3.0) to communicate with Star Micronic printers. In older versions, we utilized this library solely for local network printer communication. In an unreleased test version, we attempted to add Bluetooth printer connectivity to the project. However, due to prolonged validation and approval processes by Star Micronic, we opted to remove this feature from the current version of the project. Currently, we are facing a major issue: when we remove the Bluetooth permission keys from the Info.plist file and archive the project, upon upload, we encounter the error "The status of version x.x.x has changed to Invalid Binary." However, when we add the Bluetooth permission keys back to the application, archive the file, and upload it, the software ultimately gets rejected during the In Review phase. We are not utilizing Bluetooth in this version of the software and wish to deliver this version to our users. We plan to add the Bluetooth feature in a future release. Please advise on how we can resolve this issue or if there are specific changes needed in our project asap. Thank you for your attention.
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560
Jul ’24
In-App Purchase Review Delaying App Release - Next Steps?
Our submitted binary app version has been approved by Apple reviewers. It's currently pending Developer Release. However, our in-app purchase, which was submitted at the same time, is still under review. Since the newly added in-app purchase hasn't been approved yet, we've decided to hold off on releasing the binary app version. Should we just wait for Apple to approve the in-app purchase, or are there any other recommended actions? Thank you.
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501
Jun ’24
What are some other actionable items I can do, so that I can get through "Guideline 4.3(a) - Design - Spam" app update rejection?
I have an app which is in the app store since 2022. It is an app with combined features of note taking, todo list and calendar. My most recent app update is rejected with the following message. Guideline 4.3(a) - Design - Spam We noticed your app shares a similar binary, metadata, and/or concept as apps submitted to the App Store by other developers, with only minor differences. Submitting similar or repackaged apps is a form of spam that creates clutter and makes it difficult for users to discover new apps. Next Steps Since we do not accept spam apps on the App Store, we encourage you to review your app concept and submit a unique app with distinct content and functionality. Resources Some factors that contribute to a spam rejection may include: Submitting an app with the same source code or assets as other apps already submitted to the App Store Creating and submitting multiple similar apps using a repackaged app template Purchasing an app template with problematic code from a third party Submitting several similar apps across multiple accounts Learn more about our requirements to prevent spam in App Review Guideline 4.3(a). Support Reply to this message in your preferred language if you need assistance. If you need additional support, use the Contact Us module. Consult with fellow developers and Apple engineers on the Apple Developer Forums. Help improve the review process or identify a need for clarity in our policies by suggesting guideline changes. I reply the reviewer with the following message. Hi, I am writing to appeal the rejection of my app, ***. I would like to emphasize the unique aspects of *** that distinguish it from other apps in the market: Integrated Functionality: Unlike most apps that are standalone note-taking, to-do, or calendar apps, *** uniquely combines all three functions into a single app. Extensive Calendar Features: *** includes a comprehensive calendar feature covering holidays in 250 countries and 3,680 states and provinces, a rare and valuable feature. Chinese Lunar Calendar: Our app includes a Chinese Lunar Calendar, which is highly appreciated in the Taiwanese market, adding a culturally specific feature not commonly found in other apps. Organizational Tools: *** allows unlimited tabs and colors for organizing notes, surpassing many competitors who offer limited color options. Flexible Viewing and Sorting Modes: Users can choose from four viewing modes (Grid, Compact Grid, List, Compact List) and five sorting modes (Modified Time, Created Time, Alphabet, Color, Check, Reminder), enhancing the user experience by providing flexibility and customization. No Character Limit: Our design supports notes of any length without character limitations, unlike many apps that impose restrictions. Organized To-Do Lists: Completed to-do items are automatically moved to the bottom, keeping the list clean and organized, a feature that sets us apart from other apps. Rich Attachments: *** supports unlimited picture attachments, drawing attachments, and voice recordings for notes, offering more versatility than many other apps. Advanced Security: *** offers 3 different kinds of password lock mechanisms to protect note privacy, ensuring users have multiple options for securing their information. Powerful Reminders: Our app includes highly customizable reminders that can repeat daily, weekly, monthly, or yearly, making it easy for users to stay on top of their tasks and appointments. Due to the character limits of this form, I cannot list all the unique features of ***. Please refer to our product description for a comprehensive overview. We are proud of our 5k user reviews with an average rating of 4.8, reflecting user satisfaction with ***'s unique features. Here's are some of the recent reviews. (United states only. Please kindly contact me to obtain full list of the reviews) by ??? – Jun 14, 2024 omg i cannot explain how much i love *** like unlike the boring notes app this one is actually fun to use and rlly easy and i rlly like the fonts, color, to do list, calandar that can remind you like every day, week, month, and year like omg?!?!? i love *** and this app is going in like my "I 💖U" folder like tysm for making *** idk what i would do without it like omg tysm i cant explain in words how much i love it💖💖💖💖💖💖💖💖💖💖💖💖💖💖 by ??? – May 12, 2024 I love it sooo much I give it a 5 because there is a password so no one can look by ??? – Apr 30, 2024 Perfect app. All in one by ??? – Mar 26, 2024 I just downloaded this app a few days ago and I love it!! 😃 Up til recently I ALWAYS used paper sticky notes that I would have on my desk - and the reason why is because I could see everything all at once at all times; it’s very convenient - but it also produces clutter and anxiety because every subject is all in one place. *** fixed that!! 😀 With tabs and the list or grid view mode, I can have more organization of subjects and still see almost everything all at once! I love it! 🤩 suggestion I would really love to have more format options for the text! 🙂 Like a button to indent, and be able to have sub notes with points, dashes, or numbers. It makes everything look more tidy and neat. Thank you for this wonderful app! 😆 I am available at 123-456-789 to discuss further and provide additional detail. Thank you. Till to date, I haven't received reply from the reviewer. May I know, what are some other actionable items I can do, so that I can get through "Guideline 4.3(a) - Design - Spam" app update rejection? Thank you so much!
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746
Aug ’24
How to set up multi platform efficiently
Hello, so I have a SwiftUI app that is relatively large, and it has multiple targets, one for each platform. but as I near App Store release I'm feeling very confused as to how to configure it. One app was rejected because the Mac target's name becomes the app which is different from App Store (Texty+ [App Store] vs Texty+ Mac [on target]). So I then just combined all the files into one target with a #if os(Mac... iOS) etc, but is that the proper way for multi platform app. I know there is like a Multiplatform target but that would require I restructure all the files and that always leads to issues in this near release app.
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460
Jun ’24
Guideline 2.5.1 - Performance - Software Requirements
App rejection : The app uses public APIs in an unapproved manner, which does not comply with guideline 2.5.1. Specifically, your app using configuration profiles to install icons and/or wallpapers. Since there is no accurate way of predicting how an API may be modified and what effects those modifications may have, unapproved uses of public APIs in apps is not allowed. I’m wondering if it’s true that asking users to download a configuration profile doesn’t jive with 2.5.1? How to resolve the problem and what reason ?
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396
Jun ’24
Does my app qualify and do I pay commissions on Reader Apps?
My app aggregates transaction news and data from different sources and shows users inside the app. Users are not required to sign in to view the content. However, a subscription is required to view transaction data details. Users only sign in to the app, and there is no registration. For example, if a user wants to view the details of transaction A and they are not yet subscribed, once they click on the transaction they get redirected to an external website to sign up or log in and subscribe. Once that is done, they can then sign in to the app and view the details. There are no in-app purchases. QUESTIONS Does my app qualify to be a consumption-only (reader) app? If yes(for question 1) do I have to pay a commission to App Store?
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400
Jun ’24
Selling digital goods
Hello, I want to develop iOS app to sell digital goods, which includes source codes of apps, website templates and 3d designs. But the official in-app purchase is risky because some people can refund after they take a copy of the purchased content. and I cannot disable refund. Will this app be approved if I use different method to accept payments such as paypal or stripe? Thank you in advance, /Firas
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423
Jun ’24
App Previews seem to be stuck in processing
My app previews are coming up on about 5-6 hours of processing time and have not completed. The message is: "This file has been uploaded and is processing." I have submitted app previews in the past on this same app and they have worked. Is there a current issue on the App Store Connect server side? Is there any action I need to take, or do I just continue to wait? What would the typical wait time range be for these to process? Thank you
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464
Jun ’24
Unable to submit app for review
I am submitting an app for review but it throws below warnings. A few more items are needed in order to submit for review The items listed below are required for submission: There are still screenshot uploads in progress. I have followed the instructions from https://forums.developer.apple.com/forums/thread/649241 Delete and re upload the images one by one, rename the images, using safari instead of chrome, using jpeg instead of png. However, all are not working. How to solve this problem?
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506
May ’24
Screenshot uploads indefinitely processing
I'm submitting a new version of my app, and after click "submit for Review", it shows "Unable to Add for Review: There are still screenshot uploads in progress." However, these screenshots have been in progress for many hours. I tried verified that it was not a problem with the screenshot files, as I deleted and uploaded screenshots that had uploaded and been approved in previous updates. I also verified this behavior is happening across multiple apps. Therefore, I suspect that it is an issue with App Store Connect's server. I have been waiting all day for this to be resolved - hopefully someone can fix this ASAP as it is a blocker to submit any app updates and I have a critical bug fix that needs to be approved.
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459
May ’24