Hi, I would like to introduce you to the problem of my client, who is probably one of the first Apple Business Manger users in Poland. The client created an ABM instance and verified it. He also created a second administrator account as recommended, and added the first device. The problem was that these accounts were accessed by one person who used Cyber Ark to save credentials. After saving the credentials for the administrator accounts, an error occurred with Cyber Ark and the passwords of these accounts were saved incorrectly. The customer has since lost access to the verified ABM instance with one device already added. Can you advise me on what to do in this situation? Can https://iforgot.apple.com/ help in any way here? Thanks a lot for all your help Best Regards, XVsorim

The wallet App on a managed business ID is currently not able to store credit cards or flight tickets. When can we expect to have this functionality? Is there a reason why it's not possible to store the cards at the moment?

Hello, We are experiencing intermittent tunnel communication failures in iOS devices following internal application updates or fresh installations. This issue occurs specifically with VMware Workspace ONE Advanced (includes AirWatch) - On Premise and Workspace ONE Tunnel. Our enterprise mobility management platform provides comprehensive tools for managing corporate-owned and BYOD devices across various operating systems. Detailed Information: Applications Involved: VMware Workspace ONE Advanced (On-Premise): Manages and secures devices and applications. Workspace ONE Tunnel: Enables per-app VPN services, routing traffic from specific managed applications through our VPN. Problem Context: After a recent update, and notably after introducing deeplinking capabilities which required making our public DNS changes to host the Apple-app-site-association file, iOS devices are not routing application traffic through the Workspace ONE Tunnel correctly. Instead, applications are bypassing VPN configurations and connecting directly to public networks, jeopardizing data security. This behavior is inconsistent and varies across devices. To illustrate, I have attached a diagram (Diagram 1) that shows the flow of traffic during the issue compared to normal operations. Timeline and Troubleshooting Steps Taken: Initial Report Date: February 2024, following the iOS update 17.3.1 and post-deeplinking modifications. VMware Involvement: Multiple troubleshooting sessions, including log analysis and configuration reviews. VMware indicated the issue might not be directly related to their platform as the tunnel functions normally post-device restart. Logs Reviewed: Application logs, network traces, and device management logs. No errors directly linked to VMware solutions were found. The logs showing the issue occurrence and after a device restart are included (see Logs Set A and Logs Set B). Additional Information: Devices Affected: Various iOS devices, total fleet approximately 1500 units. Inconsistencies: The issue manifests inconsistently across different organizational groups (OGs) and is not tied to a specific app version or device model. Developer Notes: The issue does not occur when applications are deployed via Xcode during testing phases. It only arises when apps are updated in a live environment. Request for Assistance: We request Apple’s assistance in investigating potential iOS-specific causes or configurations contributing to this issue, particularly in the context of the deeplinking changes. A joint troubleshooting session is proposed to further diagnose and address the problem. Prompt support in resolving this issue, given its impact on our operations, would be greatly appreciated. Attachments: Diagram 1&2: Traffic Routing During Issue vs. Normal Operation Diagram 3: Our App communications diagram Logs Set A: Device Logs When Issue Occurs Logs Set B: Device Logs After Restart (Set A) After restart - no issue .log https://drive.google.com/file/d/1Q2COgXkMa3KnN1N-ggZKwYhHP7KC-Hwy/view?usp=sharing (Set B) before restart.log https://drive.google.com/file/d/1uS9kAV6zJyRvVRQoWQNKdWBBR7sxM6Js/view?usp=sharing Any suggestions? Thank you!

Hello there! I'd like to know if it is possible to use Apple Business Manager API to create an automation for user creation, please. Thanks in advance.

Hi, We have our devices listed in Apple Business Manager but they are not enrolled in MDM. Some of the devices are locked in Activation Lock screen as employees logged in with their personal account . Since devices are company owned and already available in ABM is there any way to remove activation lock easily without providing proof of purchase to apple? In order to prevent devices getting into activation lock in future the only way is to Enroll the device in a MDM? Are there anyways to bypass activation lock if we are not using MDM

We created an app for iphone which includes a Watch app. The app works well during debugging, and also in TestFlight the Watch app installs nicely and does what it is supposed to do. However, when we make the app available through the Apple Business Manager (the app is for internal use by a company) the Iphone app downloads without problems, but the app for the Apple Watch does not work. When I go to the Watch app on my Iphone (where you can manage the apps on your Watch and so on) my app is listed, but when I press install I see a loader for a few seconds, then it stops but nothing else happens. So the code seems to be good, but after I download the app with a code through the Business Manager, then I cannot install the Watch version of the app.

Recently i created an ABM account and seemed to work fine. all of the sudden we cannot log in anymore and we get a notification that this apple ID is deactivated (but it is active). when i want to reset password, deactivate or delete this user in ABM, i get an INTERNAL_ERROR message with no further explination. i can delete and deactivate other users but not this one. The log file is not realy any use since it sais 'SUB_STATUS, COMLETED_WITH_FAILURE". Any idea how i can resolve this?

I've added my organization macbook air m2 2022 via apple configurator, however, the mac it not receiving the Remote Management prompt during setup. I've confirmed that the device in ABM is pointing to the connect server. Any ideas?

Hi all , We are planning to manage about 1 Million+ Apple devices of inclusive of both iPhone and Mac devices under a AxM Account. However while adding VPP Licenses for an App i'm prompted with below error: " You cannot order more than 100000 copies of same the free item per week" While our goal is to manage 1 Million devices under same Location token , i have below questions in mind 1 . What is the upper limit of number of Licenses that can be added per app in a Location token? Currently it says 1 Lakh Licenses per app per week . Wanted to know if there is any limit on this count as it shouldn't surprise us in upcoming weeks. 2 . How many Locations can be created in a AxM Account? Currently we created about 15 location to see if there are any limit but so far couldn't find any limit on number of locations that can be created. This limit could help us plan our deployment in advance 3 . What is the total number of licenses a VPP Location token can hold ? As we manage 1 Million Devices for 12 Apps , 1 Million x 12= 12 Million licenses would be transacted in this location token by our MDM Solution , is this okay or will there be any limitations in this count

Hello, The issues we previously identified still need your attention. If you have any questions, we are here to help. Reply to this message in App Store Connect and let us know. Review Environment Submission ID: 00fc9b08-3da8-4b89-8810-740174730062 Review date: April 21, 2024 Version reviewed: 1.0 Guideline 3.2.1 - Business - Other Business Model Issues - Acceptable Your app provides financial services but does not meet all the requirements for apps providing these services. Specifically: The app must be published under a seller and company name that is associated with the organization or company providing the services. In this case, your app must be published under a seller name and company name that reflects the Askmefund name. The account that submits the app must be enrolled in the Apple Developer Program as an organization, and not as an individual. These requirements give App Store users confidence that apps offering financial services are qualified to provide these services and will responsibly manage their data. Please provide ownership documentation or modify the vendor seller name. Please Help me.

Hello everyone! The first time I needed Apple Support I had to wait 2 weeks. I wrote now 5 days ago to change my entity type from Individual to Company and I am afraid I am going to wait weeks or months for such a thing to happen. I wrote countless support emails asking for an update on my case number 102275785042, but I am receiving only the confirmation email that is lying that it takes 48 to respond. I have wrote my first app but I am stuck on this and everything is going to be for nothing because my client is leaving me. Taking in account that I don’t have an option to call, what can I do to get an answer from Apple? I am in Romania. If I get a phone number of a country that they really do offer support, will I be able to call, or have the issue addressed? I am getting desperate

Hello Apple Developer Community, I am writing to request urgent support to re-enable our developer account which seems to have been disabled as a result of a credit card issue. We have attempted to reach out via email since phone support is not available in my region but received no response for the past 8 days. This issue is hampering our ability to deploy new updates to appstore for critical updates. Thank you for your attention. Looking forward to your support.

Hi, We have had this issue for a while now with managed AppleID's and Business Manager-BM BM does install XCODE - under Configuration - Automatic BM does not show installed - under Overview BM Install Status - always shows ... "Update Pending" Randomly - Downloads over 4GB like it tries to re-install If I goto my Mac, and open Business Essentials - it always tries to re-download the 4GB. It shows a second Xcode icon - that is always 1.7MB ... then when it is done, it goes away. This is the only app that is having an issue. I have tried everything .. new collections, only use 1 user, delete locally and redeploy. Automatic and manual. It is always is the same problem. Anyone seen this issue? I have an open case with Apple.

We are trying to develop an app with AppClip functionality because we believe that launching an app with AppClip as the driving force is very good. Since it will be an app for employees, we plan to distribute it via MDM and links, so we will not publish it on the AppStore. I know you said in a past forum that you did not support AppClip 3 years ago, but I would like to know what the current status is. https://developer.apple.com/forums/thread/652854

As enterprise endpoint security/data loss prevention application, we need to detect data which is being transferred out of the enterprise context from their MacOS filesystem through applications like Cloud Sync or Email. Depending on the file content, type and size, we require some time for scanning the content being sent. This can range from milli seconds to few minutes for very large contents. But the Endpoint Security message has to be responded within the provided message deadline else application will be killed. This deadline is reducing with every macos release and its now only 15 seconds on macos sonoma which is blocking our use case of completing the scan before responding. We may scan it before but it imposes challenges of the data being modified before actual sent. So, we have to scan it on the fly and cant rely solely on the previous scans. Is there any way an Enterprise can customize this deadline value depending on the ES message and scanning application may be through MDM setting?

Query: My ex colleague opened a individual apple developer account and we mutually published app there, but later on, he get separated, and move to an other town. I keep on using same account but he stopped. I don't have his contact detail as he have changed is contact and all details. Now I want to transfer account holder role to my name, where as apple says one can only do it in below scenario. ""Account Holder transfers for individual members are granted when a minor reaches the age of majority and can receive the Account Holder role from their guardian, or when the Account Holder is deceased. Assistance is required from Apple Developer Support."" Any Solution to my Problem?

I'm developing for DEP (Device Enrollment Program). Each time a new iPhone is added through the configurator, I have to call the API at https://developer.apple.com/documentation/devicemanagement/assign_a_profile to assign a predefined configuration profile to the device. Is there a way to automatically assign new devices to a default configuration profile?

I'm currently trying to develop an MDM (Mobile Device Management) solution and have encountered some issues: I've set up an MDM server, let's assume the URL is mdm.***.com. I've also registered with Apple Business Manager and assigned the MDM server. Using iOS's Configurator, I added an iPhone device to the Business Manager. After the initial addition, it prompts to erase the iPhone. After restarting, the iPhone interacts with the MDM server and completes registration. Now, here comes the question: When I was assigning the MDM server in step two, I didn't provide the MDM server's URL, I just uploaded a public key. After erasing the iPhone in step three, how does it know the URL of the MDM server?

Our app is pushed to supervised iPhones through our MDM. We have a watchOS companion app that we install to paired Apple Watches as well. Our watches are NOT enrolled in the MDM using the new watchOS 10 MDM features, and are just paired normally to the supervised phones. Historically (the past 2 years), the watchOS companion app has been installed automatically after our iOS app has been pushed by our MDM (through VPP) and the Watch has been paired. NEW IN iOS 17.4/watchOS 10.4, the watchOS companion app is NOT installed automatically and when we press “Install” in the Watch app on the iPhone, we see a spinner for about 1 second and then a silent failure, with the button reverting back to “Install”. This is occurring with other apps purchased through VPP. We purchased the CityMapper app through VPP, assigned it to a supervised iPhone, and attempted to install CityMapper's watchOS companion app and got the same failed result. This is NOT occurring on a clean & reset supervised iPhone and its paired watch running iOS 17.3.1 / watchOS 10.3. On a personal unsupervised device running iOS 17.4/watchOS 10.4 with a copy of our app purchased through the App Store, installing the watchOS companion app is not an issue. I filed radar FB13687404 but in 10 years of developing for iOS, I have never ever ever heard of Apple responding to one of those. Posting here in the hope that other users/developers can share their issues or solutions.

Please Apple... its almost a month now, and I (we) haven't heard back from you. since we have been sending mails.. Consigning our Upgrade to an Organization. I (we) provided all the necessary, Information needed to update our individual apple Developer account to an Organization developer account . and I (we) haven't heard back from you. the error we are getting on our account We’re processing your membership migration from an individual to an organization. Please note that your membership benefits are temporarily disabled during this time. Also... With this delay from getting response from you, we hope our expires for the apple Developer payment would be shifted , as we haven't been able to access our account for almost a month ? Below are the case numbers, generated by apple hopefully fall are correct { 102228853402 } { 102243840694 } { 102245033626 } { 102241341764 } { 102236317557 } { 102229955599 }