Hi, You're here because you've had issues with your implementation of Wallet Extensions for Apple Pay In-App Provisioning or In-App Verification. To prevent sending sensitive credentials in plain text, create a new report in Feedback Assistant to share the details requested below with the appropriate log profiles installed. Gathering Required Information for Troubleshooting Apple Pay In-App Provisioning or In-App Verification Issues While troubleshooting Apple Pay In-App Provisioning or In-App Verification, it is essential that the issuer is able to collect logs on their device and check those logs for error message. This is also essential when reporting issues to Apple. To gather the required data for your own debugging as well as reporting issues, please perform the following steps on the test device: Install the Apple Pay and Wallet profiles on your iOS or watchOS device. If the issue occurs on Mac, continue to Step 2. Reproduce the issue and make a note of the timestamp when the issue occurred, while optionally capturing screenshots or video. Gather a sysdiagnose on the same iOS or watchOS device, or on macOS. Create a Feedback Assistant report with the following information: The bundle IDs App bundle ID Non-UI app extension bundle ID (if applicable) UI app extension bundle ID (if applicable) The serial number of the device. For iOS and watchOS: Open Settings > General > About > Serial Number (tap and hold to copy). For macOS: Open the Apple () menu > About This Mac > Serial Number. The SEID (Secure Element Identifier) of the device, represented as a HEX encoded string. For iOS and watchOS: Open Settings > General > About > SEID (tap and hold to copy). For macOS: Open the Apple () menu > About This Mac > System Report > NVMExpress > Serial Number. The sysdiagnose gathered after reproducing the issue. The timestamp (including timezone) of when the issue was reproduced. The type of provisioning failure (e.g., error at Terms & Conditions, error when adding a card, etc.) The issuer/network/country of the provisioned card (e.g., Mastercard – US) Last 4 digits of the FPAN Last 4 digits of the DPAN (if available) Was this test initiated from the Issuer App? (e.g., yes or no) The type of environment (e.g., sandbox or production) Screenshots or videos of errors and unexpected behaviors (optional). Important: From the logs gathered above, you should be able to determine the cause of the failure from PassbookUIService, PassKit or PassKitCore, and by filtering for your SEID or bundle ID of your app or app extensions in the Console app. Submitting your feedback Before you submit to Feedback Assistant, please confirm the requested information above is included in your feedback. Failure to provide the requested information will only delay my investigation into the reported issue within your Apple Pay client. After your submission to Feedback Assistant is complete, please respond in your existing Developer Forums post with the Feedback ID. Once received, I can begin my investigation and determine if this issue is caused by an error within your client, a configuration issue within your developer account, or an underlying system bug. Cheers, Paris X Pinkney |  WWDR | DTS Engineer

Hello, we are developing in app provisioning of our American Express network cards. After clicking add to apple wallet in our app, I launch the PKAddPaymentPassViewController and click next. It loads for a few seconds and then I get: [<private>] ProvisioningOperationComposer: Step '<private>' failed with error Error Domain=PKProvisioningErrorDomain Code=5 UserInfo={PKErrorHTTPResponseStatusCodeKey=500} Does anyone have any insight on what this error means?

This error occurs in Apple Pay Wallet In-App Provisioning Flow for Credit / Debit Cards When the data received from the PNO (Visa) is passed to PKAddPaymentPassRequest this error is seen in addPaymentPassViewController, in the finalize stage. Docs provide no clue as to what could be wrong. iOS 18.2.1 XCode 15.2 Error description mentions "unsupportedVersionError" Is the pass version not supported? Is the wallet version not supported? Is it an app implementation error or error in the data received from the PNO?

We have recently begun testing in our production environment and have been unable to push provision any cards, receiving a 500 error: default 11:15:59.136742-0300 PassbookUIService Response: https://pr-pod9-smp-device.apple.com:443/broker/v4/devices/SEID_NUMBER/cards 500 Time profile: 0.486102 seconds { x-conversation-id = "52463d9f488e428f829633a1518ea72d" Vary = "accept-language" Content-Type = "application/json" x-pod = "pr-pod9" x-keystone-correlationid = "058F11DE-839F-47AC-A623-741BF32CEA80" Date = "Thu, 16 Jan 2025 14:15:58 GMT" x-apay-service-response-details = "via_upstream" Content-Length = "81" x-envoy-upstream-service-time = "172" x-pod-region = "paymentpass.com.apple" } { statusCode = 500; statusMessage = "Broker Service Response exception"; } In 05/2024 we received an e-mail from applepayentitlementsapple.com confirming the granting of in-app provisioning entitlements for our production apps. We've already sent a feedback on Feedback Assistant. Here is the code to track: FB16344669. Also, we sent another e-mail to applepayentitlementsapple.com, Case-ID: 11317916, but we haven't received a reply yet. Can you help us? We are concerned, since our pre-certification starts on January 27th. Thanks in advance.

So this is a long shot. My apple device has been hacked. In March, my credit card, which is in apple pay, started to get used, until May. It was used for thousands of dollars. In July i discovered installed and generally “invisible” files in the files app. I’ve called All IPhone that was a contact file. when i started deleting everything from my phone, all messages and photos and accounts, it became obvious i was signed into the app store in a sandbox account i never signed up for or into. I believe this is one method by device as compromised through apple. does anyone have any ideas on if it would be possible for a hacker to use my apple pay through some scam developer who had initiated a testing agreement between myself and them?

I can’t send or receive money with Apple Cash My account is restricted but only Apple Cash everything else works fine help

I tried to test In-App Provisioning in Production for our whitelisted app through TestFlight (Internal Testing Track) and we received the following error response from PassBook during the provisioning attempt, Could you please guide us? Error Response from sysdiagnose PassBookUIService during In-App Provisioning attempt: { statusCode = 500; statusMessage = "Broker Service Response exception"; } I reported the error in Feedback Assistant: ID: FB16112348 (500 Broker Service Response exception during Apple Pay In-App Provisioning ). Note:- I am reffering to Getting Started with Apple Pay: In-App Provisioning, Verification, Security, and Wallet Extensions

Hello, we re developing a loyalty platform for end users and as such emit Apple wallet store cards. Problem we're facing is that the HTTP POST /v1/devices/:deviceLibraryIdentifier/registrations/:passTypeIdentifier/:serialNumber in some cases doesn't come through and we have no idea why. This only happens to a small percentage of customers, others work just fine. Does anyone have an idea why this might happen? I believe our setup is correct when 90% of customers work and we receive these HTTP requests to our server.

We have implemented In-App Provisioning, but when I start the tokenization process, I receive an error before the terms and conditions. We are testing with a version of the app on TestFlight. The error message is: Could not add card. Try again later or contact your card issuer for more information. Could you please help me?

Hello, We are integrating Apple Wallet functionality using the Thales SDK. While we’ve successfully implemented In-App provisioning, we are encountering an issue with the Wallet Extension. I followed the documentation provided here to implement the Apple Wallet Extension: https://developer.dbp.thalescloud.io/docs/d1-developer-portal/ab10ea4059dx1-apple-wallet-extension I’ve implemented everything as per the guide, but I’m still unable to see my app logo in the Wallet Extension under "From Apps on Your iPhone." Could anyone help identify what might be missing or point me in the right direction to resolve this issue. Thanks!

I'm implementing Apple wallet extension in an iOS app. Currently following this documentation https://developer.apple.com/documentation/passkit/implementing-wallet-extensions I'm facing challages while testing the extension. Any suggestion how can i test it during developmet. Like if i want to test the storyboard from Wallet UI extension. Any suggestions or helping material would be appriciated.

Hi, for iOS in-app push provisioning flow, and for a card that is in already in requiresActivation state, is it possible from our app UI to launch to the card's verification screen either as a in-app flow (like how in-app push provisioning flow is doing) or Apple Wallet? So far the current process is that it will prompt user to provision the card again (only to show This Card is Already in Wallet error), or to open the card in tap-to-pay mode, or adding a new card flow in Apple Wallet. Am I missing any PassKit SDK on this?

Hello, I'm using Apple Wallet passes with a custom backend for distributing and updating them, as described in the documentation (https://developer.apple.com/documentation/walletpasses). I'm sometimes seeing a behaviour where the device does not download an updated pass even though the push notification for informing about the changes has been successfully sent (I've received a success response from APNs). APNs documentation says that it should retry sending the notification if the device is not reachable, but in the cases I'm describing here, the request from the device to fetch the updated pass never arrives. I don't have the apns-expiration header set. Also, I've checked the load balancer and firewall logs, etc. and there are no traces of the requests. Any thoughts on what might be the issue here? Or how to debug this further?

Hi, We are using Apple VAS and ECP2 certified NFC readers. What process will we need to follow to issue NFC-based keys so that we can provide an access control use case? Any help in this regard will be much appreciated. Thanks, Aweliv

Hi everyone, I am working on creating an NFC-enabled Apple Wallet pass but have been unable to get the NFC functionality to work. While the pass itself adds to Wallet without issues, the NFC feature does not activate. Here’s a summary of what I’ve done: 1. Developer Setup: Registered a Pass Type ID in my Apple Developer account. Generated and installed the Pass Type ID certificate. Installed the latest WWDR certificate. 2. Pass JSON Configuration: My pass.json file includes the following NFC configuration: "nfc": { "message": "Tap to unlock door", "encryptionPublicKey": "MY_ENCRYPTION_PUBLIC_KEY", "payload": "encrypted_nfc_payload" } 3. Testing Results: When the pass includes the nfc field, it adds to Wallet but NFC does not work. If I remove the nfc field, the pass works fine (minus NFC, of course). What I Need Help With: 1. A step-by-step guide for correctly implementing NFC in Wallet passes, including details about encryption, key generation, and any additional setup steps. 2. Information on whether there are specific device or iOS version requirements for NFC-enabled passes. If there are any prerequisites or specific configurations I might be missing, please let me know. I’d really appreciate detailed guidance or resources that could help resolve this issue. Thank you!

We are implementing Apple Pay and Wallet features in our app and using mocked data for testing purposes. Specifically, in the status(completion:) method of PKIssuerProvisioningExtensionHandler, we return: passEntriesAvailable: true, remotePassEntriesAvailable: true, requiresAuthentication: true, In the passEntries(completion:) method, we provide mocked data for our card. The issue is that the app icon inconsistently appears under the "From Apps on Your iPhone" section in the Wallet app. Sometimes it shows up as expected, but other times it does not. On recent occasions, when the app is selected and mocked authorization is paased, the behavior includes a system error 'Cannot Add Card' even though we provided status that indicates that the app has available cards for Wallet. For reference: The app uses two bundle IDs supporting in-app provisioning and PNO Pass Metadata has not been configured yet. Could you help clarify the potential reasons for this inconsistent behavior?

With the relevantDate field deprecated for Apple passes as of 18.1 https://developer.apple.com/documentation/passkit_apple_pay_and_wallet/pkpass/1618776-relevantdate, boarding pass notifications on the lock screen no longer seem to display the departure time. Is there a way to show this again? Would semantic tags (Semantics.currentDepartureDate) or the new PkPass.releaseDates field help?

We've had reports that since upgrading to iOS 18.1.1, wallet pass notifications (on the lock screen) now display "Nearby" instead of the Departure time,. Has anyone else experienced this issue? There doesn't seem to be any documentation around it. Thanks

Hello Apple Developer Team/Community, I am working on developing an Apple Wallet pass with NFC functionality for our electric vehicle (EV) charging stations. The goal is to enable a "tap-to-start charging" feature, providing a seamless and efficient experience for users. However, my request for an NFC certificate to enable this functionality has been rejected. Here is a summary of my use case and actions taken so far: 1. Use Case: The Wallet pass will allow users to initiate charging sessions by tapping their iPhones or Apple Watches on the EV charger. This feature aims to simplify the process by eliminating the need for additional apps, physical cards, or manual inputs. It enhances accessibility and aligns with Apple’s goals of providing users with secure and convenient solutions. 2. Steps Taken: Submitted the NFC certificate request with a detailed explanation of the functionality. Included diagrams and supporting documents demonstrating the workflow and system readiness. Received a rejection without clear guidance on how to address the issue. 3. Technical Readiness: Our backend is fully prepared to support NFC passes, including secure processing of tap events and payload encryption. The Wallet pass has been configured to include the nfc field with the required encryptionPublicKey. Request for Assistance: Could you provide guidance on improving my application to meet Apple’s criteria for NFC certificates? Are there specific requirements or examples of successful NFC-enabled Wallet pass applications that I can use as a reference? If anyone has faced a similar rejection, what steps did you take to get approval? Additional Information: Use case: EV charging stations NFC functionality: Tap-to-start charging session Current implementation: Pass is functional without NFC but requires NFC for seamless operation. Any advice or resources to help resolve this issue would be greatly appreciated. Thank you for your time and support. Best regards, DeveloperSquillion

Hello, I am working on an Apple Wallet pass with NFC functionality but have been facing issues with getting it to work. The pass gets added to Wallet, but the NFC feature does not seem to activate. Could someone provide a detailed, step-by-step process to properly enable NFC in an Apple Wallet pass? Here is what I have done so far: 1. Set up a Pass Type ID and Certificates: I have registered a Pass Type ID in my Apple Developer account. I have generated and installed the required certificates (Pass Type ID certificate and WWDR certificate). 2. Adding the NFC Field: Added the following nfc field to my pass.json file: { "formatVersion": 1, "passTypeIdentifier": "pass.com.example.mypass", "serialNumber": "123456", "teamIdentifier": "TEAMID12345", "webServiceURL": "https://example.com/api/passes", "authenticationToken": "my_secure_token", "nfc": { "message": "Tap to unlock door", "encryptionPublicKey": "MY_ENCRYPTION_PUBLIC_KEY", "payload": "encrypted_nfc_payload" }, "organizationName": "My Company", "description": "NFC-Enabled Access Pass", "logoText": "My NFC Pass", "foregroundColor": "rgb(255, 255, 255)", "backgroundColor": "rgb(0, 0, 0)", "barcode": { "format": "PKBarcodeFormatQR", "message": "https://example.com", "messageEncoding": "iso-8859-1" } } 3. Tested the Pass: The pass is added to Wallet, but NFC functionality is not working. When the nfc field is removed, the pass works fine without NFC. Questions: 1. Could you provide a comprehensive list of required steps to enable NFC in an Apple Wallet pass, including any specific details on encryption, payload, and public key formatting? 2. Are there any additional configurations or settings that I might be missing? 3. Is there any official documentation or specific tools recommended for testing NFC-enabled passes? Any guidance or solutions to enable NFC in this pass would be greatly appreciated. Thank You

Hi, I am trying to upload the Certificate Signing Request but its failing and showing this error: CSR algorithm/size incorrect. Expected: RSA(2048)