I have a team member who was deleted. I tried to re-add that team member immediately after deletion but that failed. However, portal still recognizes that user as a member of the team. This results in the following behavior. When trying to re-add the user to the team, I get a message saying they are already on the team. No new invite can be sent because I can't complete the add-user operation. In TestFlight, I do not see this user on the list/roster of possible internal testers. Has anyone seen this behavior before and if so, how did you fix it?

Hello, I have been stumped on this issue for a week and am looking for guidance on how to resolve it. I am aware of Guideline 5.1.1 Legal: Privacy - Data Collection and Storage and have read through it. The core functionality of our app is a Message Chatbot. This is the only feature we have, and we require user registration to limit the number of messages that can be sent on the free tier. However, despite explaining why we need user registration and pointing to a number of very similar apps that have the exact same registration system, we are not able to get approval from the App Reviewers. Their message is: "To resolve this issue, please revise the app to let users freely access the app's features that are not account-based." The problem is that we do not have any other features in our app, so we are stuck. I was wondering if anyone else had similar issues and what they did to fix it? Thank you!

Hi! I would like to release my app in the EU, and I would be classified as trader. Thereby I have to hand over some data like address, phone number etc. My question is: can I use a VoIP number as phone number? I'm just concerned about the sms verification. Much appreciated!

I am getting following message after accepting the agrrement "Your enrollment in the Apple Developer Program could not be completed at this time." This is consistent and i have not been able to bypass this. I added enough money in my bank account as i though that could have been the issue.

What is the effect of the deletion of an admin member from the Apple Developer account (specially on the apps distributed by him) and Apple Enterprise Program accounts ?

Hello! I've encountered an issue with the seller name on the App Store. It seems you can only change it once, during the initial app submission, and unfortunately, we missed that chance. Now, we're stuck with a long, non-English name for life. Here’s the problem: In my country, when choosing a company name, selecting a "field of activity" is mandatory. Let’s say our company is called "X". You can’t just name it "X Inc."; it has to be "X + Field of Activity + Entity Type." Since our language is not English, and aiming for a global market, our name ended up as "X + Foreign words nobody understands + Inc." When I reached out to support, after 7-8 tickets, they only removed the"Inc." but left our field of activity in the name: "X + Game Technologies (Not in english)." It seems Apple can make exceptions and change names, but in this frustrating situation, support is not helping. We want to use just the name "X". We were told to change our company name legally, and only then would they consider changing it on the App Store. The issue is that it’s not just a company name; it's including a descriptor of our field of activity, which legally cannot be omitted. Why is changing the seller name a one-time opportunity? If you miss it or make a mistake, you are forced to stick with something so critical for your company forever. Does anyone here have advice or solutions for this situation?"

I have a problem like this. I am a developer who has been developing iOS applications for many years. I experience this situation when I open an individual account. Your enrollment in the Apple Developer Program is under review. Please contact us. When I want to open a ticket, I am asked to choose an organization for the ticket, but my individual account has nothing to do with my organizations.

Hi, Guys, I would lie to ask it been more than 10 days I add my card but still it shows Your purchase may take up to 48 hours to process. i use my name same in card also anybody know what possible issues here, i was using my email but it is not same email with my card I located in Malaysia

Dear Apple Support Community I am the Chief Operating Officer of Centrom Games, a well-respected gaming studio that has been creating high-quality apps for the iOS platform for several years. We are committed to providing engaging and innovative gaming experiences to our users while adhering to Apple's App Store Guidelines. Recently, we were shocked to discover that our Apple Developer Account had been blocked and our popular app, "Bloxe," had been removed from the App Store without any prior notice or communication from Apple. This sudden action has not only caused severe damage to our company but has also left our dedicated iOS users confused and disappointed. We have reached out to the Apple Legal Department, requesting the immediate reinstatement of our developer account and the relisting of our "Bloxe" app on the App Store. However, we have yet to receive a response or any information regarding the specific issues that led to this action. As the COO of Centrom Games, I am reaching out to the Apple Support Community in the hopes of gaining some insight and assistance in resolving this matter. If anyone from Apple or the developer community could provide guidance on the following, we would be immensely grateful: The specific reasons behind the blocking of our developer account and the removal of our app. The steps we need to take to address any concerns Apple may have and ensure our app meets all necessary guidelines. The process for expediting the reinstatement of our account and the relisting of our app on the App Store. We value our partnership with Apple and are committed to working collaboratively to resolve any issues promptly. Our goal is to minimize the impact on our users and continue providing them with the high-quality gaming experience they have come to expect from Centrom Games. Thank you in advance for your assistance and support in this matter. We eagerly await your response and look forward to a swift resolution. Best regards, Omri Uzrad COO Centrom games

What documents would count for verifying my address for the EU DSA? Do I have to own the address, or just be reachable from it? My family has a PO Box that they share that I was hoping to use so I don't have to list my home address, or pay for my own box that would rarely receive any mail.

Hi! A colleague of mine is trying to add me to our Apple Workbench account, but keeps getting the following error: "the user could not be verified by the system." What's going on and how do we fix it?

Hi all. I really dont know if this is the place for this question. Shortly, when i go to https://developer.apple.com/account and click "Enroll today" - nothing happens. There's no error in the console, just a 302 redirect to developer.apple.com/account. Is this like a bug or is there something else i need to do?

Stuck on "Your enrollment is being processed.." for months. No reply to contact us with email. I have sent many times. "Your enrollment is being processed. Your enrollment ID is ***."

So, a bit of a complex situation. My device is an iPhone 15 Pro. Basically, this person is a contact on my phone, and she has blocked my phone number. However, my Apple ID email is not blocked. When I text this number on my iPad from the Apple ID, the message delivers and is Read. All normal so far. My question here is: On my iPhone 15, when I select "START NEW CONVERSATION FROM" and enable my Apple ID .. Will iMessage merge the prior text conversation initiated using my phone number (which is now blocked), or how will it handle these 2 threads (one from my phone number, the other the Apple ID)? She won't unblock, but she responds to my Apple ID email on iMessages. My goal here is to be able to receive and respond using my Apple ID on my phone, but I have a prior text conversation with this Contact on my Phone. Thanks!

I'm trying to appoint another developer as admin + account owner. However, the screen and menus in the instructions do not appear for me. My developer license expired a few days ago. Could the problem be related to this?

I've been invited to join a developer team. As part of the process I have to create an Apple Id. However, I am unable to create it?

Hello Apple Developer Community, I am writing to request urgent support to re-enable our developer account which seems to have been disabled as a result of a credit card issue. We have attempted to reach out via email since phone support is not available in my region but received no response for the past 8 days. This issue is hampering our ability to deploy new updates to appstore for critical updates. Thank you for your attention. Looking forward to your support.

Hi everyone, I'm in a bit of a pickle. I paid for a developer account, and I got an email from Apple confirming the payment. It's been over two weeks now (with the three days they said it would take to process), and I still haven't heard back from them. I sent them a support request about a week ago and still no response. Is this how Apple is always with deadlines? Anyone else run into this problem before, and how did you solve it?

We are the company with around 1500 staff from Vietnam. A stranger used our company DUNS number to register for an Apple account. After a period of fighting and proving with Apple, we got our account back. However, after that Apple notified us as shown below and locked the account. I received no explanation from Apple. I don't understand why Apple allowed our company's DUNS number to register an invalid account. And now affects the company's digital transformation plan and business strategy. Obviously this is Apple's fault but we as customers have to bear it. I don't know what to do next. Please provide us the advice Email from Apple: We're contacting you regarding your request to reinstate your Apple Developer Program membership, which was terminated on 2024-02-09. After a thorough evaluation, we aren’t granting your appeal to reinstate the Apple Developer Program. Please note that this decision is final. We won’t process subsequent appeals. Sincerely, Apple Developer Program Support

I have been trying to buy membership for 2 month! After every attempt to buy membership I am getting this message: Thank you for your order. Here's a summary of your order request, which will be processed within 2 business days. We'll notify you when your items are ready. Order Details: Apple Developer Program US$ 99 But nothing is happening