We previously had a non-renewing subscription. I think we remove it. However, the subscription is still listed on the app's page in the App Store. How can I remove this mention? The availability is still checked for all countries. Thanks, Cody.

Hello everyone, I’m reaching out for assistance regarding an issue with my Apple Developer Program subscription. I made the $99 USD payment for my subscription on January 10, 2025, but my account is still not active, and I am unable to publish my app. According to the process, activation should take up to 48 hours, but it has now been much longer without any updates. Additionally, when I log into the Apple Developer website, I still see the "PURCHASE" button as if the payment was not processed. Has anyone encountered a similar issue? If so, how was it resolved? Any guidance on what steps I should take next would be greatly appreciated. Thank you in advance for your help!

Hi Apple Support, I am encountering an issue while testing in-app purchases in the sandbox environment. I have created a sandbox tester account Logged out of the App Store and System Settings on my Mac. My main developer account is signed in under Sign In & Capabilities in Xcode. The Bundle ID matches the one configured in App Store Connect. The Product ID I am querying also matches the configuration. Deleting the app and reinstalling. Restarting my Mac. When running my code in debug mode, I observe the following: Running debug build App Store environment: Production [1b294b55] Error updating Storefront: Error Domain=StoreKit_Shared.StoreKitInternalError Code=7 "(null)" Valid products: [] Invalid product IDs: ["com.x.x.x.monthly"] No products found The Product ID (com.x.x.x.monthly) matches the one I have configured in App Store Connect. The bundle id matches. When I create a StoreKit Configuration file in Xcode and sync it with my app, I can see the product IDs correctly. Below are the relevant code snippets for fetching and handling products: func fetchProducts() { guard !productIDs.isEmpty else { print("No product IDs configured") return } let request = SKProductsRequest(productIdentifiers: productIDs) request.delegate = self print("Starting product request...") request.start() } func productsRequest(_ request: SKProductsRequest, didReceive response: SKProductsResponse) { DispatchQueue.main.async { print("Valid products: \(response.products)") print("Invalid product IDs: \(response.invalidProductIdentifiers)") self.products = response.products if self.products.isEmpty { print("No products found") } else { print("products not empty") for product in self.products { print("Fetched product: \(product.localizedTitle) - \(product.priceLocale.currencySymbol ?? "")\(product.price)") } } } } func debugStoreSetup() { if let receiptURL = Bundle.main.appStoreReceiptURL { if receiptURL.lastPathComponent == "sandboxReceipt" { print("App Store environment: Sandbox") } else { print("App Store environment: Production") } } else { print("No receipt found") } } Could you help identify why my app is not recognizing the Product ID in the sandbox environment? Thank you for your assistance.

Hello everyone, I have some questions regarding the behavior of the offerIdentifier property in the TransactionPayload from App Store Server Notifications. When a user redeems an Offer Code, the offerIdentifier field is populated with the respective identifier. However, I am unsure how this field behaves in different scenarios, and I would appreciate any insights or clarification: Does the offerIdentifier persist throughout the subscription lifecycle (from the initial purchase to expiration)? Does it become null once the Offer Code benefits expire? Is it only present at the time of purchase and omitted in subsequent notifications? Additionally, I would like to understand the behavior of the offerIdentifier in the following scenario: A user purchases a lower-tier subscription using an Offer Code. Later, they upgrade to a higher-tier plan, causing the Offer Code benefits to effectively expire. What happens to the offerIdentifier in the transaction for the upgrade? Will it still appear in transactions after the upgrade, or will it be null? I couldn't find explicit details about these situations in the official documentation, so I hope someone here might have experience or knowledge to share. Thank you in advance for your help!

The app subscription function uses StoreKit. After canceling the subscription, I try to subscribe again and get the following error. I remember it was working fine before iOS 18 was released. { NSLocalizedDescription = "\U53d1\U751f\U672a\U77e5\U9519\U8bef"; NSUnderlyingError = "Error Domain=ASDErrorDomain Code=825 "(null)""; } Hope you can help me solve this problem as soon as possible. Thanks

Hi, First year receiving revenue through Storekit subscriptions. I live in the United States and know I need to pay taxes within the U.S. for my revenue. I'm curious if I have to handle anything (taxes, etc) in each country I sold a subscription in or does Apple handle all that for me? If it's a per-country basis is there a list somewhere so I can use it to choose where I should offer my app in the future? Thanks everyone!

My app was approved a week ago for the first version, and the subscriptions were submitted along with it. However, the subscriptions have been stuck in the “Waiting for Review” status for a week. I submitted a request under the “App Review” topic, but I haven’t received any response. What should I do next? Yesterday, version 1.0.1 of my app was approved. I thought that submitting another version might resolve the issue, but it didn’t. This is so frustrating. Any advice?

Hi, I'm a server developer working on an iOS app, and I've encountered an interesting case that I'd like to understand better. We received a user report indicating that they were able to successfully start a subscription without any charge being processed on their payment method. The subscription appears to be active in our system and we can verify the receipt with Apple's server, but the user claims no payment was deducted from their account. I'm curious to know: Are there any known scenarios where a subscription might activate without an immediate payment charge? What would be the recommended way to handle such cases from the developer's perspective? Could this be related to any specific subscription states or edge cases in the IAP system? Any insights or documentation references would be greatly appreciated. I want to ensure we're handling our subscription logic correctly and providing the best experience for our users. Thank you in advance for your help!

I am implementing promotional codes for auto-renewing subscriptions in my app. I need to create the codes and have them link to a discounted auto-renewing subscription. So my normal 1 month subscription is $24.99, I would like to offer users (new subscribers and existing/expired subscribers) the ability to enter a promo code that discounts the price of the first month to $4.99, then $24.99 after the initial first month. All users, regardless of whether or not they have has a previous subscription or not should be able to use this code for this discount. From what I am seeing in documentation, promo codes are only available to users that have had a subscription previously? Currently I am receiving the response "Offer Not Available" with the error: <SKPaymentQueue: 0x2815f0d60>: Payment completed with error: Error Domain=ASDServerErrorDomain Code=3904 "Offer Not Available" UserInfo={NSLocalizedDescription=Offer Not Available I simply do NOT understand why apple engineers have to make something that should be somewhat straightforward, be SO COMPLEX, then when you try to figure out whats going wrong, no meaningful error to troubleshoot. WTF I have tried this on users that have had a previous subscription and still the same error.

When I try to cancel it I get "Your request is temporarily unable to be processed. Please try again". I have since created a new test user from "Users and access", set the renewal for subscriptions to be at 5min. Added the new test user on my iPad where I am developing locally as a sandbox account, and then purchased the same subscription. And same problem happened - I can't cancel it from Apple ID -> Subscriptions. Getting the very same error. Also the subscription there seems to renew on a daily base and not on every 5 minute as I have set it. If I try "Clear purchase history" from the "Users and Access" from AppStore connect - nothing happens, I still see the subscription and I can't purchase it again. Please advise how to proceed in this situation. This happens on iOS 15.5 if it does matter and I am using StoreKit2. Regards, Al

We have in-app purchases live and working fine for standard subscriptions. We also have promotional offers active for existing users (to give existing users a discount as a thank you). Yet, regardless of the user type (existing vs new... we have tested with all types), we get the "Your account is not eligible for this offer" error message when clicking the discounted offer. What is the logic for determining eligibility? I'm trying to debug as it's not clear to me why this message would show up. We are using React Native IAP. In general, how does the eligibility check work? What conditions are being evaluated and compared? And what could break those conditions? I appreciate your help! DDD

HI. On November 15, 2024, I registered as an Apple developer as a company (I already have DUNS). And today, Wednesday, January 8, it still says: "Your registration is being processed." I urgently need to upload the application. Any recommendations?

I'm not sure how we reached the point where we accepted the current situation of subscription testing in Testflight as the normal. It has been drama for years now. It's also super confusing and many people don't understand why/what is happening. Let me write down first what is happening, after that all the issues and potential solution will be clear. Production app Uses live appstore backend + your apple id that is signed in on the device Testflight app Uses sandbox appstore backend + your apple id that is signed in on the device Local / Xcode Uses sandbox appstore backend + your sandbox apple id if correctly set on your device (settings / appstore / sandbox account). The problem is you can only manage the following subscriptions Live appstore backend + live apple id Sandbox appstore backend + sandbox apple id We are missing the option to manage Sandbox appstore backend + live apple id -> the situation we deal with in testflight. So there is no way to manage your testflight subscriptions. Few potential solutions that apple should implement: We need an option within the Testflight app to Manage subscriptions, that should than open the live apple id on the sandbox backend. Or give developers the option to use the sandbox account for testflight as well, not only for developing locally. To test in testflight you basically have to wait for the subscription to expire, but they also recently changed the renewal rates. It used to be 5 minutes for a month, now its 1 day for a month, so you have to wait 12 days before your monthly sub on testflight is gone. So we cant manage testflight obtained subscriptions, we cant use API's to manage them, we cant change settings like renewal rates, they are totally useless. This is really not usable at all. The situation has been like this for years, and all of us seem to accept this as normal. But this is a horrible developer experience, and we have to launch apps in production that we can't even test properly, only locally (so we can't let our testers test). How is this acceptable @Apple?

We have some group of users who may be invited through offline events such as exhibition. is it possible we can offer a special offer of subscription for those visitors?

Hello Apple Developer Support, I hope this post finds you well. I have several questions regarding the refund process, developer commission, and revenue payout, and I would appreciate your insights on the following: 1/ Refund Process: When a customer cancels an order, when will Apple process the refund for the developer? How long does it typically take for developers to receive the refunded amount? 2/Developer Commission: How does the commission for developers work in the event of a refund? Does Apple adjust the commission or deduct any percentage in case of a refund? 3/Refund Notifications: Is there a notification system that alerts developers when a customer cancels an order and a refund is processed? 4/Revenue Payout: How long does it take developers to receive the revenue from purchases, and is there a specific payout schedule for this? 5/Commission Percentage for Small Earnings: If the developer's total earnings are under 1 million VND, what is the commission rate that applies? Thank you in advance for your assistance. I look forward to your response.

Hi, Apple changed the renewal rate for auto renewable subscriptions in testflight to 24hrs and after 6 renewals it is supposed to expire. My subscription is now active for more than 13 days, it didnt expire as its supposed to. I heard that there is no chance to cancel it manually. Is there anyone else who had this problem and found a solution? I use RevenueCat to manage subscriptions. Maybe its because they have not adapted to apples update yet. Are there any other RevenueCat users that can confirm this experience? Or non RC users who don't have the issue I'm facing? Any responds are welcome.

I get these errors. I think I've checked everything possible. "entitlements file, Identifiers etc." but I couldn't find a solution. I tried manual signing as well. Same result. The profiles I added also become invalid after a while. Everything seems normal in my developer account.

I'm considering developing an app where users can create their own subscription plans by freely setting their prices, similar to YouTube's membership feature. I understand that in-app purchases must be used to unlock features within the app. With that in mind, I searched for APIs to enable this functionality but couldn't find relevant information. When I contacted Apple directly, they mentioned that they couldn't provide specific answers unless the app is under review. If anyone has knowledge about the following points, I would greatly appreciate your response: Is it possible to implement a feature similar to YouTube's membership using in-app purchase APIs? If it's not feasible with in-app purchases, is it allowed to use external payment services like Stripe?

I did an in app purchase in my development app and now I cannot get rid of it. It is a "monthly" subscription that seems to renew every 1 day. I can see the subscription when I go to settings then tap on Subscriptions. Then I tap the item and choose "Cancel Subscription", revealing a new modal sheet saying "Confirm Cancellation". When I "Confirm", I get the popup: "Your request is temporarily unable to be processed, please try again later". However, this is anything BUT temporary, has gone on for a couple weeks now. As such, I am unable to test subscriptions in my development app. I've tried logging out, restarting, different devices, etc. The phone is logged in under my primary user account, and I may not have been logged into sandbox email when I did the purchase. Can someone forcibly remove it for me?

I am trying to upload my app to the app store, but app review says that nothing is happening when they click my "purchase" button for my subscription paywall. I have tested my subscription button process on my local device numerous times, with a sandbox account and never a problem. For context, I am using revenuecat to process my payments here. Any advice on testing IAP's, edge cases that could cause this problem, or anything that could help me solve this? Thank you!