Manage Subscriptions prompts for a sandbox user credential that belongs to another app

When I trigger the 'you've already purchased this subscription' alert and go to "Manage" my subscriptions, I'm prompted for a password to:

  • a Sandbox test account
  • that belongs to a different app
  • and I no longer have access to

Key Details:

  • I no longer have access to that Sandbox user, as I no longer work for that company.
  • I have long-since removed my AppleID from all of those apps using the appropriate flow to remove myself from their development accounts.
    • As such, I cannot delete these sandbox users myself.
    • I have wicked psychological damage from working at that company, and cannot 'reach out to them' to have them delete the sandbox accounts. I'm taking damage every time I see this alert as it is.
  • I'm NOT logged into my iPhone as a Sandbox tester, but with my AppleID proper.
  • NO purchases/iTunes email separate from my AppleID.
  • The prior AppStore Connect + App that it's asking me for credentials for did not offer subscriptions of any kind.
  • We only use Purchases Sandbox. We DON'T use StoreKit.

Questions:

  1. Why am I being asked for this when I cannot ever succeed at providing it?
  2. How do I work around this problem, so I can view and manage my test subscriptions?

Screenshots:

This alert:

Leads to this alert, which is an email address that belongs to a sandbox account that was created for an entirely different application on an entirely different AppStore Connect account, that I no longer develop for. I want to make this 100% crystal clear that there is no association whatsoever with my current application and the sandbox user this alert is asking me to provide credentials for.

From one of the dialogs it appears to be an app downloaded via TestFlight. Recommend removing any apps from your device that you installed via TestFlight as only apps installed via TestFlight can only use the sandbox environment. And then download those apps from the App Store and those will not be associated with sandbox in any way.

If you are still have any issues, I recommend contacting Apple Developer Support or you can provide your apple account in a feedback assistant ticket along with a screen recording and steps to reproduce - just respond with FB# here. https://feedbackassistant.apple.com

Manage Subscriptions prompts for a sandbox user credential that belongs to another app
 
 
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