Hi Apple team, We've recently launched a new iOS application on the Apple Store and enabled the reset rating option. However, it hasn't reset the ratings for all users' screens. Could you please assist us in resolving this issue at your earliest convenience? Thank you!

I am trying to add macOS as a new platform version to a universal app, which currently has an iOS and visionOS version. Every time I try I receive this error - "macOS: There was an unexpected error while adding this platform." I submitted a Feedback - FB14001529 I also submitted a TSI and a contact us report through App Store Connect. Any help from Apple on this issue would be great. Thanks, David

We are utilizing the App Store's server-to-server notification feature. Upon receiving a notification on our server, is there a specific deadline or time limit for responding back to the App Store? We just skimmed through the below documentation https://developer.apple.com/documentation/appstoreservernotifications/responding_to_app_store_server_notifications In this doc we could only see the responses that app store is expecting us to send back but no any information regarding acknowledgment time for a request

I'm offering a free trial period for each of four auto-renewable subscriptions. Does anyone know the best way to detect whether a customer is still in the trial period, and to calculate the remaining trial days? I'm using Storekit 2. I've seen vague answers about using the Transaction purchaseDate and expiry date, but the documentation is incredibly vage as to what those values actually represent when it comes to a free trial period. What does purchase Date actually mean when you're in a free trial? Any help greatly appreciated.

We are trying to analyze how many of our users have upgraded from 17.4 (which has a major issue in compatibility with our app) to 17.5 (in which the issue does not happen). When we use the metrics in App Store Connect, the version 17.5 does not appear in the Platform version list at all. When we look at overall sessions, we see there are about 80 today. But when we display By Platform Version, we only see 4. I surmise that we should be seeing many sessions on 17.5 but those are being hidden because of this issue.

Hi, I submitted my information on the first of 1 May for the European Digital Markets Act, but it has been stuck in Review since then. Is that normal?

Hi, I submitted my information on the first of 1 May for the European Digital Markets Act, but it has been stuck in Review since then. Is that normal?

I'm trying to archive VisionOS App, and push it to store. I've tried to look for AppStore for the name. And I made sure name isn't taken. I've tried so far 5 names that doesn't appear in the Appstore. Everytime I change name, I also like to keep the bundle name same. So it is taking time. Is there any way quick way to find out what's the non-taken name? Again, going to AppStore and make sure App name isn't taken doesn't solve my problem. Error that I'm getting is below. Error that I'm getting is App Record Creation Error" UserInfo={NSLocalizedDescription=App Record Creation Error, NSLocalizedRecoverySuggestion=App Record Creation failed due to request containing an attribute already in use. The App Name you entered is already being used. If you have trademark rights to this name and would like it released for your use, submit a claim.

I see the following notification in my apple developer account dashboard: Your Apple Developer Program membership wasn’t renewed successfully. You can still renew your membership within the next 27 days and your apps will remain available on the App Store during this time. Open the Apple Developer app on your iPhone, iPad, or Mac. Sign in to your account, tap/click Renew, and follow the prompts when I open the developer app, sign in, there is nowhere to renew it. I have an app on the appstore with quite a few users wich is depending on my app and I worry they will not get access to it if am not able to renew my membership I appreciate any help I can get

Can I use Transporter in Windows to send out ipa packages to AppStore? I used this version of Transporter for my PC and had it installed. Using it, however, opens a WCS then closes and shuts down when I hit a key.

Hello Kind One, I just signed up for an Apple Developer Account and I am trying to fill out U.S. Tax forms. I wonder how to fill out the "Part II: Claim of Tax Treaty Benefits" section of W-8BEN as there is conflicting information online. My goal is to develop iOS apps with subscription based user payments and ad hoc in-app purchases. Some questions I have are: Is there a tax withholding applicable on the revenue? If yes, do you have any idea what the withholding rate is for U.S. - India tax treaty. I see 15% in the IRS document for India, but I also find information online that it is only 10% for software products. Any help is much appreciated.

Hello, We have 3 tests previously done that are not stopped but when i try to create a new test i get the error mentioned in the title. Anyone else experience this or is it just on our side? Regards, Bdancu

The file “XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX” couldn’t be opened because there is no such file.

I can't sign "Paid Apps Agreement". I see its status as new. How can i solve this problem? I don't see button to click it.

I have an active developer account, but I cannot connect to Apple Store Connect. I was able thought to go to Certificates and create them. When I click on Apps and I am redirected to Apple Store Connect, I need to sign in again and when I do that I get the message below... "To access App Store Connect, you must be an individual or team member in the Apple Developer Program, or invited by an individual to access their content in App Store Connect." I have already made 2 support tickets but I have yet to receive an anwser. Any thoughts? Does anyone had the same issue?

My app was removed and my account terminated without any notice. Apple indicated that I violated section 3.2(f) of the ADP, but I did not engage in any unlawful or misleading acts in my business practices. So I submitted an appeal to clarify the situation, but there has been no response. I also tried reaching out for help via general email, but still received no reply. Any advice on how to get a response from Apple? It seems my termination was automated, and no human has reviewed my appeal. I appreciate any help you can provide.

I created a new Custom Product Page with a Deep Link, according to the WWDC '24 session "What's new in App Store Connect", and everything has been approved, but the Deep Link does not appear to be working. Is this feature fully operational yet? When the app is installed via this product page, the user should be directed to a specific page in the app, however this does not happen. It does work properly when installing directly via the Deep Link This is the link to the product page: https://apps.apple.com/app/bills-to-budget/id1636872963?ppid=ff079a93-be32-43fe-a88e-ad97a68ff725

Hello, Despite accepting all of the agreements, and the fact that we are able to create the certificates need for the app we want to publish, we do not have access to App Store Connect. The developer account exists and it is accepted by Apple. Anyone knows how to solved this issue? Has anyone else came across the issue I am facing? PS: I am already waiting a response to my support request...

I have implemented IAP to test locally and tested it out in virtual device. Is it possible to test IAP using apple store connect on a virtual device or should I use a real device for that testing ?? I have gone through various documents but there are no any document addressing this issue 😞

Hello team, I have been using FCM push notifications since January in my app, and I have been sending campaign messages everyday since then to both Android and IOS. Since yesterday, when I create a campaign and target my IOS app, the notifications are not getting delivered even if it shows the number of sends as 80. Interestingly, when I am trying to send a test notification using a specific FCM token, then it is being sent. Also via my code , in the app if any notification is triggered, then that is also getting delivered. I really need to keep sending campaign messages daily, any suggestions or help will be much appreciated?