6 weeks ago, we received an email from the Apple Developer Program requesting certain documents. After we uploaded the requested documents, we received a message stating, "Thank you for providing the documents we requested. We will review them and follow up with you within two business days." However, we are still awaiting a response after 6 weeks. What steps can we take to expedite communication with the Apple Developer Program? Has anyone else experienced a similar issue? Additionally, how long does it typically take for the Apple Developer Program to reply after requesting documents to be uploaded? Thank you.

Dear Apple Support Community I am the Chief Operating Officer of Centrom Games, a well-respected gaming studio that has been creating high-quality apps for the iOS platform for several years. We are committed to providing engaging and innovative gaming experiences to our users while adhering to Apple's App Store Guidelines. Recently, we were shocked to discover that our Apple Developer Account had been blocked and our popular app, "Bloxe," had been removed from the App Store without any prior notice or communication from Apple. This sudden action has not only caused severe damage to our company but has also left our dedicated iOS users confused and disappointed. We have reached out to the Apple Legal Department, requesting the immediate reinstatement of our developer account and the relisting of our "Bloxe" app on the App Store. However, we have yet to receive a response or any information regarding the specific issues that led to this action. As the COO of Centrom Games, I am reaching out to the Apple Support Community in the hopes of gaining some insight and assistance in resolving this matter. If anyone from Apple or the developer community could provide guidance on the following, we would be immensely grateful: The specific reasons behind the blocking of our developer account and the removal of our app. The steps we need to take to address any concerns Apple may have and ensure our app meets all necessary guidelines. The process for expediting the reinstatement of our account and the relisting of our app on the App Store. We value our partnership with Apple and are committed to working collaboratively to resolve any issues promptly. Our goal is to minimize the impact on our users and continue providing them with the high-quality gaming experience they have come to expect from Centrom Games. Thank you in advance for your assistance and support in this matter. We eagerly await your response and look forward to a swift resolution. Best regards, Omri Uzrad COO Centrom games

Dear Apple Community, I've been dealing with a frustrating situation for the past three months regarding my application to the Apple Development program. It's been a rollercoaster of emotions, and I'm reaching out for some assistance. TL;DR: I've received the "Complete your enrollment in the Apple Developer Program" email, but when I try to proceed with the payment, the system puts me back in the enrollment stage again. Despite numerous calls to the support center, I'm stuck in a loop and unable to move forward. Has anyone else encountered this issue? Long Version: Today, I received an email prompting me to complete my enrollment in the Apple Developer Program. However, upon attempting to do so through the Apple Developer App, I discovered that my previous enrollment had been somehow withdrawn, leaving me back at square one. Frustrated and confused, I turned to the Apple Developer Web for answers, only to find myself facing the same message. After taking a 5min break to gather my thoughts, I returned to the Apple Developer app, only to encounter another roadblock. Now, I'm being directed to enrol through the web page, despite being told previously that the process must be completed through the app. It's a super annoying and confusing situation, to say the least. I am from Australia and trying to navigate my business overseas; I've faced many different challenges. However, this experience with Apple has been particularly the most ridiculous one. I've seen many different problems over the years but this has no logic. If anyone has experienced a similar issue or has any insights to offer, I'd greatly appreciated. Thank you for your support.

When I'm trying to enrol the account with apple developer membership I'm getting the pop up of "There may be an issue with your account that needs to be resolved before you can continue, please contact support", and while contacting support there is no response from support team. Kindly let me know what is wrong with it.

Hello, I'm applying to the development program. However, an unknown error appears in the account. Can you help identify this error? We are unable to process your request. An unknown error occurred. The error will appear after filling out the form in Enroll Today and selecting as Sole Ent. I wrote to support 5 days ago, but there was no response.

I registered as a developer with Apple. Since I work alone, I have an individual developer account. Unfortunately, I am unable to create an iOS distribution certificate from Visual Studio (for Windows). The option is grayed out even though my role in App Store Connect is "Admin". Visual Studio also shows me that my user is an admin - yet I don't seem to have rights to create iOS distribution certificates. I can create iOS development certificates without any problems.

I'm working on implementing Apple Sign In in an Angular application. I've successfully obtained the 'id_token', but I've noticed that the user's name is missing . I'm uncertain whether Apple provides the user's name in the 'id_token'. If it does, I'd like to know the steps to retrieve it correctly.

Hello Team, Order membership submitted twice but no reply for account activation please help me activate my account.

The past two week I made two payments already of 99USD and I received email immediately that within 2 business workimg day. You will notify me when the iteams are ready, its more than two days with no reply from Apple regarding the account. Not sure what do to anymore, as I have already done this twice already. Thanks, Gaone

Hey all, I have been trying to enroll to the developer program for almost 3 months now. I received an email from their support team that my account is pending approval since some details are missing in our website and they need to discuss this with me over the phone. The email also mentions how to reach them over the phone, however, that is not possible since the only option on their site is to send them an email (which I did 6 times already, with no response). How is it that a company like Apple says they will get back to you in 1-2 business days and just disappears after that? My app is stuck because of this issue. If anyone here has any idea what to do, any direct emails to or phone numbers or any other way of communication to try, please share with me and I will try it. If any Apple employees here can assist, please do!

I'm trying to complete my Apple Developer Program Order. I'm unable to enter the CVV field of my VISA Card. There are no field for this. You can see the screenshot. I can just enter the card number. So that cause my payment failed every time I try. I try to complete my apple developper program order with my visa card. I expected to be able to enter both the VISA card number and the CVV code for order completion.

Hey guys, I'm having an issue while trying to enrol myself in apple developer program. When I submit my information, I can only see an error saying "Your enrollment in the Apple Developer Program could not be completed at this time." And this is an infinite loop. How I can get myself enrolled in the program now? Is my region (Pakistan) is blocked for enrollment or I'm doing something wrong?

This is what showing on my dashboard : To continue your enrollment, complete your purchase now Your purchase may take up to 48 hours to process.

Hi, our Apple Developer membership expired 5 days ago. I'm trying to renew it, but on the App Store i only see a note, that I should log into the account on Mac, iPad or iPhone and renew there. Unfortunately there is no Renew button anywhere, neither on my Mac or my iPad that i logged in from. My Settings->Subscriptions are empty. I can find the expired Apple Developer Membership when I login to the "Developer App", but I can only see it on there, not take any action. I can't find any place on appstoreconnect, where I could renew, not on the developer portal, not in the settings/user area of my 2 local devices... Can someone please tell me where to renew our Dev membership?

I have been trying to enroll MFi program unfortunately the payment process have been failed as "Card is not supported" I tried with many cards still I am getting same error for all cards. Could you please support me to get successful payment. The error image has been attached for your reference

Previously, we did Notarization with the help of altool, but it has now been decommissioned by Apple. We need to use the Notary tool for Notarization.
My application is not on App-store.So I tried storing credentials in the keychain, but encountered an error after providing all the details, including appleid, app-specific password, and teamid. it is showing this below error. Error: HTTP status code: 401. Unable to authenticate. The application is not allowed for primary authentication. Ensure that all authentication arguments are correct.
 We created app- specific password using the same Apple ID account which also has the certificates with which we are trying to Notarize our application. Initially, we were not able to access this Apple ID account because the employee that created this account has now left the organisation and we do not had enough information for access. We contacted apple and we got Alisas to original Apple ID account after that we were able to create app-specific password. We are not sure if this alias account access is affecting our issue or may be there is some particular setting that could affect the authorisation. Below are the complete info regarding the issue.
 mohd.faizan@KELLGGNLPTP1659 ~ % xcrun notarytool store-credentials --verbose --apple-id “XXXX" --password “YYYY” --team-id “ZZZZ” [11:32:40.047Z] Debug [MAIN] Running notarytool version: unknown (0), date: 2024-04-23T11:32:40Z, command: /Applications/Xcode.app/Contents/Developer/usr/bin/notarytool store-credentials --verbose --apple-id XXXX --password private --team-id ZZZZ This process stores your credentials securely in the Keychain. You reference these credentials later using a profile name. Profile name: NotaryProfile Validating your credentials... [11:32:48.390Z] Info [API] Initialized Notary API with base URL: https://appstoreconnect.apple.com/notary/v2/ [11:32:48.392Z] Info [API] Preparing GET request to URL: https://appstoreconnect.apple.com/notary/v2/test?, Parameters: [:], Custom Headers: private<Dictionary<String, String>> [11:32:48.393Z] Debug [AUTHENTICATION] Delaying current request to refresh app-specific password token. [11:32:48.393Z] Info [API] Preparing GET request to URL: https://appstoreconnect.apple.com/notary/v2/asp?, Parameters: [:], Custom Headers: private<Dictionary<String, String>> [11:32:48.394Z] Debug [AUTHENTICATION] Authenticating request to '/notary/v2/asp' with Basic Auth. Username: XXXX, Password: private, Team ID: ZZZZ [11:32:48.396Z] Debug [TASKMANAGER] Starting Task Manager loop to wait for asynchronous HTTP calls. [11:32:50.102Z] Debug [API] Received response status code: 401, message: unauthorized, URL: https://appstoreconnect.apple.com/notary/v2/asp?, Correlation Key: 5WDGB4XPJJAUCMTFMR6TUYYRPI [11:32:50.103Z] Error [TASKMANAGER] Completed Task with ID 2 has encountered an error. [11:32:50.103Z] Debug [TASKMANAGER] Ending Task Manager loop. Error: HTTP status code: 401. Unable to authenticate. The application is not allowed for primary authentication. Ensure that all authentication arguments are correct.


Can anyone help me in resolving this issue?  What steps do I need to take to fix this? Thanks in advance for the help.

Hi, everyone. I decided to publish my very first application to the AppStore. As you know, I created an Apple Developer account, and purchased it. I came across a message saying "To continue your enrollment, complete your purchase now. I didn't understand why I got such a message. I'm also asking for those in the know, is this a problem or does it go through such a standard procedure every time a purchase is made? I'm waiting for your answers, thank you. Your purchase may take up to 48 hours to process."

My developer account pending for more that 48 hours.When I login to http://developer.apple.com, it show the following message:Purchase your membership.To continue your enrollment, complete your purchase now.Your purchase may take up to 48 hours to process.I have already paid the membership fee and got the E-invoice from apple.Could anyone help to solve this problem?Thanks.

I had tried to enroll 7 years ago with an account that has been deleted meanwhile. I used my id and and went through all the procedures. The fact that after 1 week of trying to pay for the program didn't go through I just deleted the account. Now I really need to have a developer account associated with my company. What can I do to get make it? Shouldn't deleting my account result also in deleting my information about the government issued id?