We recently reduced the subscription price for new customers in the USA from $9.99 to $4.99. However, existing customers are also seeing the new price of $4.99, but when they attempt to purchase the subscription, they are charged the original price of $9.99.
Actual Behavior:
Existing Customers: See the price as $9.99 and are charged $9.99.
New Customers: See the price as $4.99 and are charged $4.99.
Can anyone assist with resolving this issue?
Thank you!
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Hello,
We are facing an issue with our customers on in-app purchasing.
One of our customers tried to get a yearly subscription on 23rd May 2024 but could not succeed due to a billing error. But on 19th June 2024, his subscription was purchased automatically for 1 year, and the package expiry date shows 19th June 2025.
So why did Apple charge to customer after 1 month without any intimation?
Can anybody help here?
Thanks
I am unable to create an app on the app store, it gives me an error (an error, try again later).
I tried this from yesterday with different names but could not succeed.