In App Purchases (Subscription Issue)

Question

atifmcs52 OP

Created Jun ’24

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Hello,

We are facing an issue with our customers on in-app purchasing.

One of our customers tried to get a yearly subscription on 23rd May 2024 but could not succeed due to a billing error. But on 19th June 2024, his subscription was purchased automatically for 1 year, and the package expiry date shows 19th June 2025.

So why did Apple charge to customer after 1 month without any intimation?

Can anybody help here?

Thanks

Answered by App Store Commerce Engineer in 792178022

Please see https://developer.apple.com/documentation/storekit/in-app_purchase/original_api_for_in-app_purchase/subscriptions_and_offers/reducing_involuntary_subscriber_churn

Quoting from the article "If the customer's billing is invalid, the renewal fails and the user's subscription enters a billing retry state, where the App Store attempts to collect payment for up to 60 days."

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Answer 1

App Store Commerce Engineer OP

Apple

Jun ’24

Recommended

Please see https://developer.apple.com/documentation/storekit/in-app_purchase/original_api_for_in-app_purchase/subscriptions_and_offers/reducing_involuntary_subscriber_churn

Quoting from the article "If the customer's billing is invalid, the renewal fails and the user's subscription enters a billing retry state, where the App Store attempts to collect payment for up to 60 days."

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