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Live Caller ID on iOS does not work - client requests not reaching backend
I'm reaching out to see if anyone else is experiencing issues with the Live Caller ID feature on iOS. We recently encountered a problem where the feature stopped working entirely. Here's a brief overview of the situation: We were monitoring test traffic on our backend and noticed everything came to a halt around 1:00 AM UTC on November 15th. After this time, any attempts to reach our backend through calls failed completely. I tested this across multiple devices running iOS 18.2 and iOS 18.0. I used both TestFlight builds and development builds via Xcode, which should communicate directly with our backend. I experienced the problem on our main application as well as a dedicated test app. To troubleshoot further, I even set up a local server on localhost and tried directing requests there, but the requests did not reach the local server when a call was received. Further debugging in Console.app revealed the following error: identity request returned error: Error Domain=com.apple.CipherML Code=400 "Error Domain=com.apple.CipherML Code=401 "Unable to request data by keywords batch: failed to fetch token issuer directory" However, when I manually tried to hit our server endpoint using curl, the request successfully reached the server: curl https://our_server/something hb_method=GET hb_uri=/something [Hummingbird] Request -- log on backend This suggests that while our backend is responsive, the requests from the iOS client side are simply not being initiated.
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Live Caller ID Extension Asset validation failed when uploading to TestFlight
I’m encountering a problem with my iOS app with new Live Caller ID extension when uploading to TestFlight. Here’s what's happening: When I try to upload the app to TestFlight without the NSExtensionPrincipalClass, I get the following error: Missing Info.plist values. No values for NSExtensionMainStoryboard or NSExtensionPrincipalClass found in extension Info.plist for foo.app/PlugIns/bar.appex However, if I include the NSExtensionPrincipalClass in the Info.plist of my extension, the app fails to launch on both the dev build and through TestFlight. The error message I receive is: bar.appex with id <bundle_id> defines either an NSExtensionMainStoryboard or NSExtensionPrincipalClass key, which is not allowed for the extension point com.apple.live-lookup Has anyone experienced a similar issue? How to fix it?
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Inconsistent Live Caller ID Lookup Performance
I've noticed delays with the Live Caller ID Lookup feature, taking around 3 to 6 seconds to complete, even on repeated lookups. This seems odd since there's no server activity during these repeats, suggesting the information might be coming from a cache. Most of the time, it’s fast, but there are cases when it's unexpectedly slow, and I haven’t quite figured out the pattern yet. Is anyone else seeing this issue? FB number FB15372765 - with sysdiagnose and video demonstrating the delay.
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Oct ’24