How do you set up your app update to be a "required update"?

We have an app dedicated to dance and as a fun treat we have a spin the wheel to reward users with free coins and gems. The prizes are only free coins and free gems. We give all users access 1 free spin the wheel every 24 hrs. They're saying I need to change my setting to frequent/intense which takes my rating to 17+ At most we should be 12+ rating Our app is family friendly. Any suggestions will help.

Can someone confirm if the live service flow we created will be covered by Business Guidelines 3.1.3(d) Person to Person Experience: If your app enables the purchase of realtime person to person experiences between 2 individuals (for example tutoring students, medical consultations, real estate tours or fitness training). you may purchase methods other an in-app purchase to collect those payments. We offer one-on-one personal coaching services that are sold as a service from our app. APP FLOW - 1- User that purchases our service is redirected to a traditional credit card entry off the app. 2- Once the session is purchased the user receives an email with an appointment link. 2- The user selects a time the works best for them. 3- Our office receives an email with appointment date and time. 4- We pair up our user with our professional staff based on both parties availability. 5- The one-on-one session takes place on a separate online system and video is recorded. 6- Once session is complete, we upload the video back to the users app account. 7- The user will download the video to their phone and the video will be deleted from the app. Does this app flow meet with Business Guidelines? If not, what are we missing to meet this guideline.

the app sells a service that allows users to buy a 1-on-1 coaching session with one of our pro-staff. After the session is complete we upload the video back to the users account on our app. If that video can be downloaded from the app, would that be considered services consumable or non-consumable from the app?

We designed a 3 tier coin subscription on our app. This allows users to spend their coins as they wish on the app. Included with each subscription we ship a kit of goods/products that are affiliated to courses on our app. Since our kit is something we ship directly to the user and is not consumable from the app we thought users could use another method of purchase to buy our coin subscription that was not apple's API. Our app was rejected. Where did we do wrong? Based on Guideline 3.1.3(e) we thought this would be allowed. Goods and Services Outside of the App: If your app enables people to purchase physical goods or services that will be consumed outside of the app, you must use purchase methods other than in-app purchase to collect those payments, such as Apple Pay or traditional credit card entry. Any clarification is appreciated.