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Depreciating app platform while continue developing other app platforms
Hey folks, I'd like to know if anyone faced the same problem and how did you overcome it. We're considering depreciating one of our app's platform but will continue developing and introducing new features to the rest of athe pp platforms. Imagine there's an app called "Great app" and it has 4 platforms configured (and all in sales) in the App Store Connect: it has iOS, macOS, tvOS, and visionOS. However, you come to a decision to discontinue development and support for e.g. tvOS app/platform but will continue improving the rest of the app platforms. What is 100% clear - there is no way to remove the platform that has been submitted and in sales. Also, there's no way to manage some platforms independently from the rest app platforms (any changes to e.g. country availability affect all app platforms). We clarified this with Apple already. So there's a dilemma: you will always have the app in production and in sales which has a platform that is not anymore supported, maintained, etc. That's very sad from users' perspective as they can still find the tvOS platform app, download it, and become pretty disappointed. Would love to hear thoughts/suggestions/ideas from anyone who faced the same. How did you manage it? Did you prepare some kinds of funneling into your sideload app platform, or put some depreciation screens/information for users, how did you overcome the limitations set in App Review Guidelines, etc. Cheers.
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Nov ’24
What happens to auto-renewing subs when app is removed from sales?
Hey folks, due to Apple limitations, we have to remove one of our apps from the App Store listing. We have a new app created and already available, but now Apple flags both as spam. We were unable to smoothly transfer the older app (again - Apple limitations) therefore we created a clone one and depreciated the older one. Apple asked to do the "Archiving" (archive) for the older app. The older app is still available for sales. It also has thousands of customers, who use auto-renewal subscriptions (monthly, 6 months, yearly). So, what we want to achieve is to hide the old app from new sales/new users, but leave it available for currently active users who have auto-renewal subscriptions. We're contacting Apple reps, however, no clear answer has been provided yet. It seems we should do the removal of the old app from sale as defined in this article: https://help.apple.com/app-store-connect/#/dev7013b314c ? But the unclear part is if users, who bought their auto-renewed subscription via the app will continue recurring or not (when we remove app from sales). It's important mentioning that removal from sales is not the same as complete app removal or other types of removing things (e.g. https://help.apple.com/app-store-connect/#/dev360aba524). We are not completely removing the app, but removing it from sales for new users with the idea that current users should be able to still auto-renew. I've been looking for answers in the forum, however these tickets seems to be still open: https://developer.apple.com/forums/thread/24095 https://developer.apple.com/forums/thread/77346 https://developer.apple.com/forums/thread/672314 https://developer.apple.com/forums/thread/656485?answerId=626011022#626011022 https://developer.apple.com/forums/thread/123548?answerId=385413022#385413022 Appreciate any help here. Cheers.
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Feb ’22