Hey folks,
due to Apple limitations, we have to remove one of our apps from the App Store listing. We have a new app created and already available, but now Apple flags both as spam. We were unable to smoothly transfer the older app (again - Apple limitations) therefore we created a clone one and depreciated the older one. Apple asked to do the "Archiving" (archive) for the older app.
The older app is still available for sales. It also has thousands of customers, who use auto-renewal subscriptions (monthly, 6 months, yearly). So, what we want to achieve is to hide the old app from new sales/new users, but leave it available for currently active users who have auto-renewal subscriptions.
We're contacting Apple reps, however, no clear answer has been provided yet. It seems we should do the removal of the old app from sale as defined in this article: https://help.apple.com/app-store-connect/#/dev7013b314c ?
But the unclear part is if users, who bought their auto-renewed subscription via the app will continue recurring or not (when we remove app from sales). It's important mentioning that removal from sales is not the same as complete app removal or other types of removing things (e.g. https://help.apple.com/app-store-connect/#/dev360aba524). We are not completely removing the app, but removing it from sales for new users with the idea that current users should be able to still auto-renew.
I've been looking for answers in the forum, however these tickets seems to be still open: https://developer.apple.com/forums/thread/24095 https://developer.apple.com/forums/thread/77346 https://developer.apple.com/forums/thread/672314 https://developer.apple.com/forums/thread/656485?answerId=626011022#626011022 https://developer.apple.com/forums/thread/123548?answerId=385413022#385413022
Appreciate any help here.
Cheers.
