Junos Pulse broken in MacOS Sierra

App & System Services Core OS
Tranceme OP
Created Jul ’16
Replies 47
Boosts 0
Views 63k
Participants 37

Looks like MacOS Sierra broke Junos Pulse (VPN client). I launch a connection and it wipes out my save connections. Does not connect. I tried to add a new connection and it's not able to connect to the service. Anyone seeing this?

I see this in the pulse log:


**************************************************************************************

00132,09 2016/07/07 09:30:08.743 0 root dsAccessService dsAccessService p6812 tA07 dsMacLogserviceApiLib.cpp:420 - '***' Access Service

00115,09 2016/07/07 09:30:08.743 0 root dsAccessService dsAccessService p6812 tA07 dsMacLogserviceApiLib.cpp:421 - '***'

00146,09 2016/07/07 09:30:08.743 0 root dsAccessService dsAccessService p6812 tA07 dsMacLogserviceApiLib.cpp:422 - '***' Thu Jul/07/2016 09:30:08 PDT

00136,09 2016/07/07 09:30:08.743 0 root dsAccessService dsAccessService p6812 tA07 dsMacLogserviceApiLib.cpp:423 - '***' Build Version: 0

00136,09 2016/07/07 09:30:08.743 0 root dsAccessService dsAccessService p6812 tA07 dsMacLogserviceApiLib.cpp:424 - '***' Product Version: 2

00149,09 2016/07/07 09:30:08.743 0 root dsAccessService dsAccessService p6812 tA07 dsMacLogserviceApiLib.cpp:425 - '***' Operating System: Darwin 16.0.0

00133,09 2016/07/07 09:30:08.743 0 root dsAccessService dsAccessService p6812 tA07 dsMacLogserviceApiLib.cpp:426 - '***' User Name: root

00200,09 2016/07/07 09:30:08.743 0 root dsAccessService dsAccessService p6812 tA07 dsMacLogserviceApiLib.cpp:427 - '***' **************************************************************************************

00186,09 2016/07/07 09:30:08.743 3 root dsAccessService dsAccessService p6812 tA07 service.mm:79 - 'AccessService' CmdLine: /Applications/Pulse Secure.app/Contents/Plugins/JUNS/dsAccessService

00132,09 2016/07/07 09:30:08.743 3 root dsAccessService dsAccessService p6812 tA07 service.mm:115 - 'AccessService' initializing service...

00132,09 2016/07/07 09:30:08.743 3 root dsAccessService dsAccessService p6812 tA07 service.mm:141 - 'AccessService' initializing service...

00180,09 2016/07/07 09:30:08.744 3 root dsAccessService dsAccessService p6812 tA07 accessService.cpp:83 - 'AccessService' service did not shutdown gracefully, performing recovery tasks...

00155,09 2016/07/07 09:30:08.795 3 root dsAccessService dsAccessService p6812 tA07 accessService.cpp:646 - 'AccessService' performing recovery on plugin TMService

00141,09 2016/07/07 09:30:08.898 3 root dsAccessService dsTMService p6812 tA07 dsTMService.cpp:13 - 'DSTMService' DSTMService::DSTMService() started

00130,09 2016/07/07 09:30:08.898 3 root dsAccessService dsTMService p6812 tA07 dsTMService.cpp:57 - 'DSTMService' onTMRecovery(): started

00139,09 2016/07/07 09:30:09.102 1 MyUser PulseTray Pulse p6464 t1407 DSAccessDoIpc.mm:115 - 'AccessService' Failure to get server port AccessService

00168,09 2016/07/07 09:30:09.102 3 MyUser PulseTray Pulse p6464 t1407 JamConnectionModel.cpp:286 - 'JamUI' Connection to UIModelService plugin failed - service may not be running

00139,09 2016/07/07 09:30:09.103 1 MyUser PulseTray Pulse p6464 t1407 DSAccessDoIpc.mm:115 - 'AccessService' Failure to get server port AccessService

00130,09 2016/07/07 09:30:09.103 3 MyUser PulseTray Pulse p6464 t1407 DialogManager.cpp:191 - 'JamUI' No plugin interface available - rc = 2



And, this is from the System Log


ul 7 09:29:14 MyUser-MacBook-Pro-3 VTDecoderXPCService[6792]: BUG in libdispatch client: kevent[EVFILT_MACHPORT] monitored resource vanished before the source cancel handler was invoked

Jul 7 09:29:14 MyUser-MacBook-Pro-3 spindump[5342]: Saved memory_resource.diag report for Finder version (null) to /Library/Logs/DiagnosticReports/Finder_2016-07-07-092914_MyUser-MacBook-Pro-3.memory_resource.diag

Jul 7 09:29:18 MyUser-MacBook-Pro-3 com.apple.xpc.launchd[1] (net.pulsesecure.AccessService): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

Jul 7 09:29:18 MyUser-MacBook-Pro-3 ReportCrash[6785]: Saved crash report for dsAccessService[6796] version ??? to /Library/Logs/DiagnosticReports/dsAccessService_2016-07-07-092918_MyUser-MacBook-Pro-3.crash

Jul 7 09:29:28 MyUser-MacBook-Pro-3 com.apple.xpc.launchd[1] (net.pulsesecure.AccessService): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

Jul 7 09:29:28 MyUser-MacBook-Pro-3 ReportCrash[6785]: Saved crash report for dsAccessService[6797] version ??? to /Library/Logs/DiagnosticReports/dsAccessService_2016-07-07-092928_MyUser-MacBook-Pro-3.crash

Jul 7 09:29:37 MyUser-MacBook-Pro-3 com.apple.xpc.launchd[1] (com.apple.quicklook[6800]): Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.quicklook

Jul 7 09:29:38 MyUser-MacBook-Pro-3 com.apple.xpc.launchd[1] (net.pulsesecure.AccessService): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

Jul 7 09:29:38 MyUser-MacBook-Pro-3 ReportCrash[6785]: Saved crash report for dsAccessService[6801] version ??? to /Library/Logs/DiagnosticReports/dsAccessService_2016-07-07-092938_MyUser-MacBook-Pro-3.crash

Jul 7 09:29:48 MyUser-MacBook-Pro-3 com.apple.xpc.launchd[1] (net.pulsesecure.AccessService): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

Jul 7 09:29:48 MyUser-MacBook-Pro-3 com.apple.xpc.launchd[1] (com.apple.ReportCrash.Root[6803]): Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash.DirectoryService

Jul 7 09:29:48 MyUser-MacBook-Pro-3 ReportCrash[6803]: Saved crash report for dsAccessService[6802] version ??? to /Library/Logs/DiagnosticReports/dsAccessService_2016-07-07-092948_MyUser-MacBook-Pro-3.crash

Jul 7 09:29:58 MyUser-MacBook-Pro-3 com.apple.xpc.launchd[1] (net.pulsesecure.AccessService): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

Jul 7 09:29:58 MyUser-MacBook-Pro-3 ReportCrash[6803]: Saved crash report for dsAccessService[6804] version ??? to /Library/Logs/DiagnosticReports/dsAccessService_2016-07-07-092958_MyUser-MacBook-Pro-3.crash

Jul 7 09:30:07 MyUser-MacBook-Pro-3 VTDecoderXPCService[6811]: BUG in libdispatch client: kevent[EVFILT_MACHPORT] monitored resource vanished before the source cancel handler was invoked

Jul 7 09:30:08 MyUser-MacBook-Pro-3 com.apple.xpc.launchd[1] (net.pulsesecure.AccessService): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

Jul 7 09:30:09 MyUser-MacBook-Pro-3 ReportCrash[6803]: Saved crash report for dsAccessService[6812] version ??? to /Library/Logs/DiagnosticReports/dsAccessService_2016-07-07-093009_MyUser-MacBook-Pro-3.crash

Replies  47
Boosts  0
Views  63k
Participants  37
ethryx OP
Jul ’16

I can confirm that I'm experiencing the same exact issue. I try to connect, it stops after authentication and then all my saved connections are lost until I restart the service.

0
yungjams OP
Jul ’16

I had the exact same issue as well.

0
Tranceme OP
Jul ’16

So, looks like a another thread found a workaround. Basically, getting an older version and connecting.


https://forums.developer.apple.com/message/144469#144469

0
yungjams OP
Jul ’16

Yes, using the version 5.0.3 from that thread, I can now connect to my company VPN. It immediatley prompts to upgrade to the most current version. I wouldn't recommend that right now.

0
ethryx OP
Jul ’16

I can also confirm that 5.0.3 fixed the issue where the service would crap out. I can now make a connection to my company's VPN. It does prompt me for an upgrade, but I can cancel that and maintain a consistent connection which is much better than not being able to connect at all.

0
Tranceme OP
Jul ’16

Bummer. Your admin must be enforcing versions. So, it seems it's broken in version 5.1 and higher. I'm using version 5.0.15. Maybe you can try that and see if it''s past the minimum version your company allows. Or you can ask them to set you up in a special policy to allow your version for now. Just a thought.

0
Svanascini OP
Jul ’16

For me is a totally different thing, the app seems to be working properly, but cannot connect because I get the following error even if my Firewall is turned on:


Your computer's security is unsatisfactory


Your computer does not meet the following security requirements. Please follow the instructions below to fix these problems. When you are done click Retry. If you choose to Close without fixing these problems, you may not have access to all of your intranet servers.



1.

Patches



Instructions:

No instructions are available.




Reasons:

Firewall listed in security requirements is not installed.


Is there a workaround for this?


Thanks in advance!

0
IPv6Freely OP
Jul ’16

Unfortunately, this is a host checker policy that is basically not finding the firewall (or FileVault, if your org has that requirement turned on as well like mine does). There's nothing you can do on the client end unforunately. The only real solution for that one is to ask your admin to disable host checker for OSX Sierra users. Good luck with that 😉

0
Svanascini OP
Jul ’16

Thanks! Yeah, now it appears to detect the firewall version and the same issue as you guys got showed up, downloading 5.0.3 did the trick. Thanks again!

0
yungjams OP
Aug ’16

Oh, yes, I wasn't very clear in my message. I was intending to say even though the 5.0.3 will prompt to update on every connect, you can hit cancel to get past it.


I am back on this thread looking to see if the 2nd-4th beta releases have addressed this problem yet. I've been staying on beta 1 mainly becuase I have it working with my VPN.

0
Uinluan OP
Aug ’16

It appears now as of macOS Beta 4 that Pulse Secure is totally broken even on version 5.0.3. Does anyone have any thought or suggestions on how to get it working again?

0
sjlee OP
Aug ’16

I've had something similar happen to my 5.0.3 Pulse with Beta 3 (PB 2). I got a suggestion of uninstalling Pulse 5.0.3 and reinstalling it. It worked like a charm. You may want to use something like CleanMyMac to uninstall it cleanly. Your settings will come back once you install it again.


Can you try it and see if it fixes it?

0
fuzzyrg OP
Aug ’16

I am having the same problem.

0
dubhlinn OP
Aug ’16

Confirm still broken in PB6.

0
brk OP
Aug ’16

Any change in beta 8?

0
Junos Pulse broken in MacOS Sierra
First post date Last post date
 
 
Q