Junos Pulse broken in MacOS Sierra

App & System Services Core OS Beta macOS

Created Jul ’16

Replies 47

Boosts 0

Views 63k

Participants 37

Looks like MacOS Sierra broke Junos Pulse (VPN client). I launch a connection and it wipes out my save connections. Does not connect. I tried to add a new connection and it's not able to connect to the service. Anyone seeing this?

I see this in the pulse log:

**************************************************************************************

00132,09 2016/07/07 09:30:08.743 0 root dsAccessService dsAccessService p6812 tA07 dsMacLogserviceApiLib.cpp:420 - '***' Access Service

00115,09 2016/07/07 09:30:08.743 0 root dsAccessService dsAccessService p6812 tA07 dsMacLogserviceApiLib.cpp:421 - '***'

00146,09 2016/07/07 09:30:08.743 0 root dsAccessService dsAccessService p6812 tA07 dsMacLogserviceApiLib.cpp:422 - '***' Thu Jul/07/2016 09:30:08 PDT

00136,09 2016/07/07 09:30:08.743 0 root dsAccessService dsAccessService p6812 tA07 dsMacLogserviceApiLib.cpp:423 - '***' Build Version: 0

00136,09 2016/07/07 09:30:08.743 0 root dsAccessService dsAccessService p6812 tA07 dsMacLogserviceApiLib.cpp:424 - '***' Product Version: 2

00149,09 2016/07/07 09:30:08.743 0 root dsAccessService dsAccessService p6812 tA07 dsMacLogserviceApiLib.cpp:425 - '***' Operating System: Darwin 16.0.0

00133,09 2016/07/07 09:30:08.743 0 root dsAccessService dsAccessService p6812 tA07 dsMacLogserviceApiLib.cpp:426 - '***' User Name: root

00200,09 2016/07/07 09:30:08.743 0 root dsAccessService dsAccessService p6812 tA07 dsMacLogserviceApiLib.cpp:427 - '***' **************************************************************************************

00186,09 2016/07/07 09:30:08.743 3 root dsAccessService dsAccessService p6812 tA07 service.mm:79 - 'AccessService' CmdLine: /Applications/Pulse Secure.app/Contents/Plugins/JUNS/dsAccessService

00132,09 2016/07/07 09:30:08.743 3 root dsAccessService dsAccessService p6812 tA07 service.mm:115 - 'AccessService' initializing service...

00132,09 2016/07/07 09:30:08.743 3 root dsAccessService dsAccessService p6812 tA07 service.mm:141 - 'AccessService' initializing service...

00180,09 2016/07/07 09:30:08.744 3 root dsAccessService dsAccessService p6812 tA07 accessService.cpp:83 - 'AccessService' service did not shutdown gracefully, performing recovery tasks...

00155,09 2016/07/07 09:30:08.795 3 root dsAccessService dsAccessService p6812 tA07 accessService.cpp:646 - 'AccessService' performing recovery on plugin TMService

00141,09 2016/07/07 09:30:08.898 3 root dsAccessService dsTMService p6812 tA07 dsTMService.cpp:13 - 'DSTMService' DSTMService::DSTMService() started

00130,09 2016/07/07 09:30:08.898 3 root dsAccessService dsTMService p6812 tA07 dsTMService.cpp:57 - 'DSTMService' onTMRecovery(): started

00139,09 2016/07/07 09:30:09.102 1 MyUser PulseTray Pulse p6464 t1407 DSAccessDoIpc.mm:115 - 'AccessService' Failure to get server port AccessService

00168,09 2016/07/07 09:30:09.102 3 MyUser PulseTray Pulse p6464 t1407 JamConnectionModel.cpp:286 - 'JamUI' Connection to UIModelService plugin failed - service may not be running

00139,09 2016/07/07 09:30:09.103 1 MyUser PulseTray Pulse p6464 t1407 DSAccessDoIpc.mm:115 - 'AccessService' Failure to get server port AccessService

00130,09 2016/07/07 09:30:09.103 3 MyUser PulseTray Pulse p6464 t1407 DialogManager.cpp:191 - 'JamUI' No plugin interface available - rc = 2

And, this is from the System Log

ul 7 09:29:14 MyUser-MacBook-Pro-3 VTDecoderXPCService[6792]: BUG in libdispatch client: kevent[EVFILT_MACHPORT] monitored resource vanished before the source cancel handler was invoked

Jul 7 09:29:14 MyUser-MacBook-Pro-3 spindump[5342]: Saved memory_resource.diag report for Finder version (null) to /Library/Logs/DiagnosticReports/Finder_2016-07-07-092914_MyUser-MacBook-Pro-3.memory_resource.diag

Jul 7 09:29:18 MyUser-MacBook-Pro-3 com.apple.xpc.launchd[1] (net.pulsesecure.AccessService): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

Jul 7 09:29:18 MyUser-MacBook-Pro-3 ReportCrash[6785]: Saved crash report for dsAccessService[6796] version ??? to /Library/Logs/DiagnosticReports/dsAccessService_2016-07-07-092918_MyUser-MacBook-Pro-3.crash

Jul 7 09:29:28 MyUser-MacBook-Pro-3 com.apple.xpc.launchd[1] (net.pulsesecure.AccessService): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

Jul 7 09:29:28 MyUser-MacBook-Pro-3 ReportCrash[6785]: Saved crash report for dsAccessService[6797] version ??? to /Library/Logs/DiagnosticReports/dsAccessService_2016-07-07-092928_MyUser-MacBook-Pro-3.crash

Jul 7 09:29:37 MyUser-MacBook-Pro-3 com.apple.xpc.launchd[1] (com.apple.quicklook[6800]): Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.quicklook

Jul 7 09:29:38 MyUser-MacBook-Pro-3 com.apple.xpc.launchd[1] (net.pulsesecure.AccessService): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

Jul 7 09:29:38 MyUser-MacBook-Pro-3 ReportCrash[6785]: Saved crash report for dsAccessService[6801] version ??? to /Library/Logs/DiagnosticReports/dsAccessService_2016-07-07-092938_MyUser-MacBook-Pro-3.crash

Jul 7 09:29:48 MyUser-MacBook-Pro-3 com.apple.xpc.launchd[1] (net.pulsesecure.AccessService): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

Jul 7 09:29:48 MyUser-MacBook-Pro-3 com.apple.xpc.launchd[1] (com.apple.ReportCrash.Root[6803]): Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash.DirectoryService

Jul 7 09:29:48 MyUser-MacBook-Pro-3 ReportCrash[6803]: Saved crash report for dsAccessService[6802] version ??? to /Library/Logs/DiagnosticReports/dsAccessService_2016-07-07-092948_MyUser-MacBook-Pro-3.crash

Jul 7 09:29:58 MyUser-MacBook-Pro-3 com.apple.xpc.launchd[1] (net.pulsesecure.AccessService): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

Jul 7 09:29:58 MyUser-MacBook-Pro-3 ReportCrash[6803]: Saved crash report for dsAccessService[6804] version ??? to /Library/Logs/DiagnosticReports/dsAccessService_2016-07-07-092958_MyUser-MacBook-Pro-3.crash

Jul 7 09:30:07 MyUser-MacBook-Pro-3 VTDecoderXPCService[6811]: BUG in libdispatch client: kevent[EVFILT_MACHPORT] monitored resource vanished before the source cancel handler was invoked

Jul 7 09:30:08 MyUser-MacBook-Pro-3 com.apple.xpc.launchd[1] (net.pulsesecure.AccessService): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

Jul 7 09:30:09 MyUser-MacBook-Pro-3 ReportCrash[6803]: Saved crash report for dsAccessService[6812] version ??? to /Library/Logs/DiagnosticReports/dsAccessService_2016-07-07-093009_MyUser-MacBook-Pro-3.crash

Boost

AppeltjeQ OP

Aug ’16

I can confirm that ps-pulse-5.2r4.1-b787 is still broken in Sierra beta 7, but that ps-pulse-mac-5.0r15.1-b61501 works.

Glad that I can connect again, I will try to find out if a beta version of Pulse Secure is available. At least it's not in the download portal for Pulse Secure customers.

matclinton OP

Aug ’16

Opened a TAC with Pulse Secure on this. They acknowledge even the latest PulseSecure version to be broken and working on a new version. TAC have been pretty responsive so far. We're aiming for Day 1 company roll out so will report back our findings.

AppeltjeQ OP

Sep ’16

Update from Pulse Secure: the issue is internally known with the id PRS-302225 and a fix is planned in version 8.2R5, expected to be released mid September.

The earlier beta test has been halted because of some unexpected issues.

AppeltjeQ OP

Sep ’16

The Pulse Secure 8.2R5 client is available and according to the release notes is supported on Sierra, with one limitation:

The “Traffic Enforcement” feature of the Pulse Secure Desktop Client does not function on macOS 10.12. (The “Traffic Enforcement” feature can be used to block “raw socket” traffic that might bypass the VPN tunnel.) This feature works on versions of macOS prior to 10.12.

kcft OP

Sep ’16

Do you know where can I find 8.2R5? I do not have a Pulse support account. Thanks in advance.

ingconti OP

Sep ’16

as absurd, OLD JUNOS pulse 5.0.7 works!

😟

Jannis OP

Sep ’16

Do you by any chance have link to where I could find this version? Would be nice to have a working VPN until the company I work for can provide an update to 5.2R5.

Uinluan OP

Sep ’16

Yes a link with the updated client would be very handy. Someone has to have a link.

tangerinehuge OP

Sep ’16

The new client doesn't appear to be working either. I still get the following error:

System Error

Please sign in and try again. If the problem continues, please contact your system administrator.

vmanikandan OP

Sep ’16

I have the same problem as well... Juno pulse client wipes out saved connection and fails to connect ! The error message is : Failed to connect to pulse secure service

vmanikandan OP

Sep ’16

V5.2.5r869 works..

shaike OP

Sep ’16

where can i find the installation file?

ashby OP

Sep ’16

I confirm v5.0.3 works with Sierra, you can obtain the software from https://www.net.usf.edu/vpn/MacOS/JunosPulse.dmg

danimuhl OP

Sep ’16

The correct answer of course is to get your IT department to install it on their gateway, but we all know that a lot of IT departments are slower than the technology. As such, people like us need alternatives.

Hopefully this won't violate the rules: http://bit.ly/2d32ZCV

geva OP

Sep ’16

Upgrading to v5.2.5r869 fixed the issue for me.