Sales and Trends section in App Store Connect is down and showing error for the last 2 hours. Are you experiencing the same issue now?
Post
Replies
Boosts
Views
Activity
We've switched over to using the new App Store Server API on our server instead of the deprecated Apple verify receipt method. But we've noticed some differences between our purchase records approved by the App Store Server API and what's shown on the Apple iTunes dashboard for purchases made on May 7th, 2024. Just to clarify, the purchase dates are in UTC time and are taken from the Apple Store API transaction requests. Below are the purchase dates and the subscription names for the 7th.
2024-05-07 22:46:16 - monthly subscription
2024-05-07 22:31:53 - monthly subscription
2024-05-07 22:26:53 - six months subscription
2024-05-07 22:19:16 - monthly subscription
2024-05-07 22:01:04 - monthly subscription
2024-05-07 21:28:56 - six months subscription
2024-05-07 20:09:04 - six months subscription
2024-05-07 20:01:31 - six months subscription
2024-05-07 19:43:24 - monthly subscription
2024-05-07 19:12:30 - annual subscription
2024-05-07 18:30:36 - six months subscription
2024-05-07 00:43:33 - monthly subscription
While our records indicate these transactions, the Apple iTunes dashboard only displays 3 monthly subscriptions for May 7th. May 6th and 5th is worse; almost 1 or 2 monthly subscriptions are showing.
We think there's a problem that Apple engineers or developers need to look into. Before, when we used the verify receipt method in our API, purchases would show up on the iTunes dashboard the next day. But now that we've switched to the new transaction method, there's a delay in seeing these purchases on the dashboard.
Have you migrated to the new App Store Server API and encountered a similar issue? What could be causing this delay?
I am going to submit a new app version and I can't see English (New Zealand) on the list. I have English (U.K), English (U.S.), English (Australia) but there is no localisation option for New Zealand, why? How am I going to add custom content for the Apple Store New Zealand? Is English (Australia) pointing to both Australia and New Zealand?
I only have one localized file in Xcode but in the app submission page I can see all English speaking countries.
Thanks.
I can't attach a file on the Prepare for Submission page in iTunesConnect. Any ideas? Here is the error:
Unable to Submit for Review
The items below are required to start the review process:
There are still attachment uploads in progress.
I submitted my app yesterday and today at 12:24pm it's status changed to "in Review". But it is been 9 hours and the status is still "in Review". I googled this issue and found that some of the developers have been waiting for Pending Developer Release status for more than 30 days.
Is it related about iOS 14 or kind a bug in iTunesConnect?
I am getting the following error when trying to submit a package to iTunesConnect.
Unable to process validateAssets request at this time due to a general error (1017)
Any issues in Apple?