I received an email today stating that my payment is on hold due to irregular activity. I haven't violated any rules, and I've noticed others have received similar messages. I immediately contacted support by phone, and the representative confirmed my account is in good standing. She asked me to forward the email for further investigation.
Email received:
"We noticed some irregular activity associated with your vendor number XXXXXXXX and have paused your earnings payments while we investigate. Once our review is complete, we'll determine if we can resume your payments."
Questions:
Has anyone else encountered this issue? If so, what steps did you take to resolve it, and how long did it take for payments to resume?
Wishing everyone a great day, and thanks in advance!
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Cannot find invoice inside Apple Store Connect
I'm a developer based in Spain and I've encountered a situation regarding my payments on the App Store Connect platform, specifically within the App Store Connect / Agreements, Tax, and Banking / Invoices section. Despite having received three payments, I'm unable to find any corresponding invoices for these transactions.
Next month, in October, I'm required to declare the total amount of money I've received from Apple. However, I'm facing an issue where I cannot access or download invoices for the past three months.
Invocing as developer to Apple:
I'd also greatly appreciate it if someone could clarify whether developers in Spain are required to submit a monthly invoice in PDF format. I've received all my payments thus far, but I haven't received any notifications instructing me to send such invoices. Can anyone confirm if this is a requirement for developers in Spain?
Here's the information provided:
"Please note: Some developers may be subject to invoicing requirements in accordance with local laws and statutes. It is your responsibility to consult with your legal and tax advisors with respect to any invoicing requirements you are subject to.
All invoices for GBP and EUR sales must be stated at 0% VAT.
If you’re required to invoice Apple, upload a PDF of the invoice below."
Hopefully anyone can help me and tell me something.
Regards,
Hey everybody, today I received an email (seemingly automated) stating that my payment is on hold due to irregular activity. However, I haven't violated any rules, and I've seen that many other people have received the same message. As soon as I saw the email, I contacted support via phone, and the representative who assisted me confirmed that my account status is correct and in good standing. She requested that I forward the email to her for further investigation.
Email received:
"We noticed some irregular activity associated with your vendor number XXXXXXXX and have paused your earnings payments while we investigate. Once our review is complete, we'll determine if we can resume your payments."
Questions:
Has anyone else experienced this issue? If so, what was the process to resolve it? How long does it typically take to have the payments resumed?
Wishing you all a great day,
Thank you.