I have been receiving this error message since April 5:
Can't Generate Promo Code
We're having trouble generating the codes. Please contact App Store Developer Support for assistance.
I have plenty of promo codes remaining.
Also, when I click through to the contact page, I get a useless series of menus that let me specify my problem and no place to actually send a message. It just has two buttons ("Start over" and "Done").
UPDATE: After six (6) days of downtime, this appears to be fixed.
Same here. I think it was something with my account and I've been having this problem for few days now.
Having the same problem. Would it kill them to put a notice (like they do for all the mundane admin stuff) on the site so we would at least know something was being done? Hard to believe they treat developers like this. And that handy "Contact Us" link that pops up is incredibly useless. How about a "Did this answer your question? If not, click here to contact a support rep." Sigh.
Having the same issue for three consecutive days.
Just received a reply from Apple *hopeful*
"Our teams are aware of this issue and we are working on resolving it as soon as possible. I will let you know when there's an update to the case."
Apple e-mail:
"I understand you cannot generate promo codes. I’m sure this is very important you, and I would like to let you know that our teams are aware of the issue and they are working very hard to address it as soon as possible.
I would like to recommend you to try in a few hours and tomorrow again. Hopefully it will be solved by then."
Thanks for the replies here from what you have heard from Apple Support, I am still waiting to hear back on my support ticket ATM. Appreciate it everyone.
Same. Been noticing since last week. I opened a ticket. They said it was a top priority. I'd highly recommend every one open tickets to get the issue higher priority
I heard from an anonymous source that this issue has been fixed (for some people) alas I am still encountering it. Anyone no longer experiencing the problem?
I can confirm that I am no longer experiecing the issue. I faced the issue as recently as two hours again (8:00am PST on 4/10/18), however, just tried again after reading Leb's message and found success! Thanks, Apple!
System is back online for me, hope everyone else is all good too! 🙂
YES ! It works now. I can generate promo codes now.
Thanks for all your inputs in this thread.
Best
Jannik
Works for me now too!
It's working again for me
Yes, it's finally working for me as well.
Confirmed, it's working now.