Choosing not to reset ratings for new app updates was announced at WWDC 2017.
Is this possible for updates submitted as of now?
Is this going to become available at the point developers can submit iOS 11 built updates?
Can someone please clarify the timing of this.
I have updates to release but would rather wait until I can choose not to reset all ratings.
Many thanks,
Steve
HI,I have the same question. I am planning to update my App in these days, however I don’t want my current ratings to disappear.
I sent email to ask Apple. But the answer is :
"We understand that you are concerned with our prerelease iOS 11 features. I apologize that we do not have the answer you are seeking."
Hope someone can help. Thanks!
Bump on this one - have anyone seen it, now where iOS 11 is official?
Still can't see anything on iTunes Connect related to resetting or not reseting ratings.
Has anyone submitted an update in the last 24 hours???
Just uploaded an update, and there was no mention of resetting (or not resetting) reviews. From the App Store, it looks like recently updated apps ARE getting their reviews reset (for now)
Just updated no option to reset ratings yet, I think that feature will come soon. My ratings from my previous version still show up on App Store on public beta
An update to an app of mine (iOS 11 as base SDK) was approved today, and the recent reviews did NOT reset. There was no option to reset them, too (at least I didn't see one). Maybe this only works for apps using iOS 11 as base SDK?
+1
UPDATE
So as of a couple of days ago it would appear that when a new update is released the Ratings are no longer reset. The Ratings form the previous version are still shown and new ratings are then added to these. 🙂
I guess the iTunes Connect option to reset rating for a new version release will be added at some point in the future.
But the issue that they were being reset when a developer did not want them reset, seems to now be resolved.
Looks like everything is ready for the general Apple iOS 11 release and the new App Store tommorrow.
Apparently that "ratings not resetting" thing was just a test drive. The ratings were reset today on my updated apps. The option to keep the ratings is there now for new updates though.
This is what you get for updating your app early. Thanks Apple.
Yes all my updates have been reset as well. Bye bye all my ratings. All of them for the last version and All previous version!!! 6 years of ratings gone. No one can ever see them. Thanks a million Apple! That's really out of order guys. They made it look like the ratings would stay so everyone released the updates before iOS 11 released and then reset them anyway. And now they give us the Do Not Wipe All My hard earned ratings button. Thanks. Like you say should have not bothered updating in time for the iOS 11 release. Why would you they do that?
This is just not ok!
It is a huge **** to developers who are actually doing what they can to ensure apps that works on new iOS versions.
We released iOS 11 GM built updates around Sept 17th so that all our apps were updated and ready for iOS 11 in time for the general release on Sept 19th. Surely Apple would encourage that behaviour from developers.
Since Sept 16th the New App Store (when viewed on iOS 11 beta device), has shown that the apps ratings for the previous version would not be wiped out. Any new ratings for the newly released version were just added to that total.
This was consistent with the Apple docs that described the behaviour of the new App Store in that I had not chosen to reset my app's ratings in iTunes Connect.
So I hit the release button for my updates.
At least thinking that my apps would keep the ratings amassed from the last version (if not any from all the previous years of versions).
But now today with the official release of iOS 11 all the ratings have been wiped and my apps only now shows the few rating I have got in the last couple of days on our new latest iOS 11 update.
And now to rub salt into the wound the “Don’t Wipe All My Ratings” button has just appeared on iTunes Connect!
Surely as developers we should have had a choice with the New App Store, not having it forced on us to wipe our ratings.
If all developers waited till today Sept 19th, to submit iOS 11 updates, the apps on the App Store would not be ready for the general release of the new iOS.
I do not think the way Apple has implemented this change this has been thought through properly. Because I do not believe, and really hope, that Apple would not behave in this way towards its developers.
I would ask that the ratings shown on the New App Store reflect the fact that developers have not requested to have any ratings reset throughout this whole beta period of the New App Store. Is this not the default behaviour of the new app store.
That is ratings that it should show to be consist wit the docs that Apple released. At this point now if developers want they can elect to have their ratings wiped in iTunes Connect when submitting a new update.
I previously have had only good things to say about developing apps for the Apple App Store, but right now I am rather ****** off.
Like you say it is punishing developers for doing the right thing. All those lazy developers that are now only thinking about updating their apps after gettting reviews form iOS 11 users saying their app is not working, will get to keep all their ratings from the last version.
+1
The option is there at the very bottom of the page when you create a new version. It's called Reset iOS Summary Rating. This only allows you to control whether or not ratings are reset.
The Tail of Two App Developers:
The GOOD Developer:
He had been checking his app on all iOS 11 beta releases for the last 3 months.
Then on Sept 12, as soon as the iOS 11 GM seed was released and iTunes Connect started to accept updates built with iOS 11, he submitted new updates.
He wanted to get the apps through the review process and available for his users, before the general release of iOS 11 on Sept 19.
He released his iOS 11 updates in plenty of time on Sept 17.
On Sept 19 All his app ratings disappear, accept for the few he had managed to get for his new update he release 2 days ago.
He lost potential customers from downloading his app because the new App Store showed hardly any ratings for his app.
Not happy.
The BAD Developer:
He did nothing…. for months.
Then on Sept 20 he started to get emails and reports that his app did not work properly on iOS 11. So at that point he updated his Xcode, fixed the issues and submitted new updates.
There was a new option he noticed in iTunes Connect, “Rest All Ratings”, well he certainly did not want to do that, so he did not switch that on.
His updates were released and he got to keep all his ratings from his previous app version and all his new app ratings were then added to that total.
He lived happy ever after, since his ratings looked so much better than his competitor app built by the Good developer.
The Moral for Apple:
Developers that submitted new updates, built with iOS 11, after Sept 12, were effectively submitting updates for the New App Store.
They included meta data, some of which was now required, with those updates (App Subtitles, Promotional Text, Screenshots adjusted for the new App Store, App Previews since now they would play automatically) specifically for the New App Store.
These were iOS 11 updates submitted for the New App Store and not the old app store.
The Default behaviour of the New App Store is that App Ratings are not wiped. Unless the developer turns ON the options to wipe ratings with the new release.
Well until Sept 19 the option was not even displayed in iTunes Connect, so the default behaviour should have happened and the ratings not wiped.
What should have happened is the reset ratings option in iTunes should have appeared on Sept 12 (for developers submitting updates built with iOS 11 and designed for the New App Store).
The fact that the option did not appear in iTunes connect until Sept 19, the lack of the display of the option, should mean the default behaviour should happen.
For all the above reasons I would suggest that the ratings in the new App Store (for updates submitted after Sept 12) should show a total of the previous version AND the new version just like the Bad developer's does. Not just the new version.
Unless the moral pot the story is that we should all be lazy Bad developers!
Please sort this out Apple.