Sandbox Page Is Completely Blank/Empty

App Store Distribution & Marketing App Store Connect
HeyVish OP
Created 4d
Replies 20
Boosts 15
Views 854
Participants 18

The 'Sandbox' page under 'Users and Access' in App Store Connect is completely blank for me.

This is the first time I am trying to add Sandbox tester. Am I missing something? Here's what it looks like:

Sandbox Screen: ❌

I am able to view and manage 'People'. That is working fine. Here's the 'People' screen:

People Screen: ✅

Please let me know how to fix this. Or if I am missing something from my side.

Thanks.

Answered by HeyVish in 822866022

Here's what worked for me:

  1. Login to Apple Developer Account > Go to App Store Connect > Sandbox page. Here the page will be blank (expected).
  2. Next, click on the 'Integrations' tab right next to it.
  3. Turn off WiFi/hotspot (basically any internet connectivity).
  4. Now, again click on 'Sandbox' tab. Now you will see the '+' button. Click on it and fill all the information BUT DO NOT SUBMIT YET.
  5. Turn on your internet.
  6. After you are connected to internet, click on submit.

Aaaand you are done.

Note: This was suggested by another user in a different thread which I am writing here in detail so that it is easier to follow for others too.

Hope this helps!

Replies  20
Boosts  15
Views  854
Participants  18
Maxvb24 OP
2d

Found a way to bypass the problem. just login and go and let the blank page load leave the page open until the login session times out. then you will be able to click the plus button and add an account do not submit yet! open another window login into your apple connect and go back to the other screen and submit the creation of the account. Hope this helps :)

0
StrayEddy OP
1d

On another forum post, similar to this one, here is a solution that works:

Step 1: Go to the sandbox page.

Step 2: Refresh the page.

If this step is not completed, proceed to the next step.

Step 3: Turn off Wi-Fi or any network connection, then click on the sandbox. You will see an error on the sandbox page along with an "Add Test Account" option. Click the "+" button to open the Add Account modal. Next, turn on Wi-Fi or the network connection while submitting.

You are good to go!
0
hasannagib OP
21h

I am also having the exact same issue. Opened a ticket a few days ago and haven't heard anything back. I tried creating a new admin user with a new email under my team. Logged in app store connect with the new user email and still had the same issue.

0
Kaniosm OP
14h

My 2 cents on this:

Step 1: Go to the People page. Step 2: Open Developer tools, Application and delete all Cookies for this site. Step 3: Click the Sandbox link. The page will load with errors, but the + button will be visible. Step 4: Click the + (Add) button. Step 5: Login back to App Store Connect from a new Tab. Step 6: Hit the save button on the first Tab after filling-in the details.

After I added the first tester the page loads fine for me.

0
HeyVish OP
11h
Accepted Answer

Here's what worked for me:

  1. Login to Apple Developer Account > Go to App Store Connect > Sandbox page. Here the page will be blank (expected).
  2. Next, click on the 'Integrations' tab right next to it.
  3. Turn off WiFi/hotspot (basically any internet connectivity).
  4. Now, again click on 'Sandbox' tab. Now you will see the '+' button. Click on it and fill all the information BUT DO NOT SUBMIT YET.
  5. Turn on your internet.
  6. After you are connected to internet, click on submit.

Aaaand you are done.

Note: This was suggested by another user in a different thread which I am writing here in detail so that it is easier to follow for others too.

Hope this helps!

0
Sandbox Page Is Completely Blank/Empty
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