Sandbox Page Is Completely Blank/Empty

App Store Distribution & Marketing App Store Connect
HeyVish OP
Created 4d
Replies 20
Boosts 15
Views 855
Participants 18

The 'Sandbox' page under 'Users and Access' in App Store Connect is completely blank for me.

This is the first time I am trying to add Sandbox tester. Am I missing something? Here's what it looks like:

Sandbox Screen: ❌

I am able to view and manage 'People'. That is working fine. Here's the 'People' screen:

People Screen: ✅

Please let me know how to fix this. Or if I am missing something from my side.

Thanks.

Answered by HeyVish in 822866022

Here's what worked for me:

  1. Login to Apple Developer Account > Go to App Store Connect > Sandbox page. Here the page will be blank (expected).
  2. Next, click on the 'Integrations' tab right next to it.
  3. Turn off WiFi/hotspot (basically any internet connectivity).
  4. Now, again click on 'Sandbox' tab. Now you will see the '+' button. Click on it and fill all the information BUT DO NOT SUBMIT YET.
  5. Turn on your internet.
  6. After you are connected to internet, click on submit.

Aaaand you are done.

Note: This was suggested by another user in a different thread which I am writing here in detail so that it is easier to follow for others too.

Hope this helps!

Replies  20
Boosts  15
Views  855
Participants  18
ModernConnection OP
4d

I am getting the same issue. The sandbox tab is the only one being glitchy and not displaying properly so I'm unable to create another sandbox user at the moment.

It would be nice to have this fixed.

3
jayd1992 OP
4d

I thought I was the only one facing this. Looks to be much widespread.

7
StrayEddy OP
3d

Same here, and here is the error shown in the browser console:

TypeError: Oe.totalAccounts is undefined Yp https://appstoreconnect.apple.com/access/f5a40a23f0a74c578deb79889c64591c/main.f25e31519101c5aa2654.bundle.js:2 aa https://appstoreconnect.apple.com/access/f5a40a23f0a74c578deb79889c64591c/main.f25e31519101c5aa2654.bundle.js:2 Ha https://appstoreconnect.apple.com/access/f5a40a23f0a74c578deb79889c64591c/main.f25e31519101c5aa2654.bundle.js:2 qs https://appstoreconnect.apple.com/access/f5a40a23f0a74c578deb79889c64591c/main.f25e31519101c5aa2654.bundle.js:2 Pl https://appstoreconnect.apple.com/access/f5a40a23f0a74c578deb79889c64591c/main.f25e31519101c5aa2654.bundle.js:2 Ol https://appstoreconnect.apple.com/access/f5a40a23f0a74c578deb79889c64591c/main.f25e31519101c5aa2654.bundle.js:2 kl https://appstoreconnect.apple.com/access/f5a40a23f0a74c578deb79889c64591c/main.f25e31519101c5aa2654.bundle.js:2 yl https://appstoreconnect.apple.com/access/f5a40a23f0a74c578deb79889c64591c/main.f25e31519101c5aa2654.bundle.js:2 Ko https://appstoreconnect.apple.com/access/f5a40a23f0a74c578deb79889c64591c/main.f25e31519101c5aa2654.bundle.js:2 unstable_runWithPriority https://appstoreconnect.apple.com/access/f5a40a23f0a74c578deb79889c64591c/main.f25e31519101c5aa2654.bundle.js:2 qo https://appstoreconnect.apple.com/access/f5a40a23f0a74c578deb79889c64591c/main.f25e31519101c5aa2654.bundle.js:2 Ko https://appstoreconnect.apple.com/access/f5a40a23f0a74c578deb79889c64591c/main.f25e31519101c5aa2654.bundle.js:2 Wo https://appstoreconnect.apple.com/access/f5a40a23f0a74c578deb79889c64591c/main.f25e31519101c5aa2654.bundle.js:2 pl https://appstoreconnect.apple.com/access/f5a40a23f0a74c578deb79889c64591c/main.f25e31519101c5aa2654.bundle.js:2 _a https://appstoreconnect.apple.com/access/f5a40a23f0a74c578deb79889c64591c/main.f25e31519101c5aa2654.bundle.js:2 qd https://appstoreconnect.apple.com/access/f5a40a23f0a74c578deb79889c64591c/main.f25e31519101c5aa2654.bundle.js:2 928.d9809529311b483838fc.js:2:13441

1
jayd1992 OP
3d

Do you guys also have any subscriptions or iap's that are awaiting review? For me the page has gone blank since I added my first IAPs

3
Forti OP
3d

Same here

0
Kaniosm OP
3d

I thought I was doing something wrong. Can't believe this is broken!

5
Justforsupport OP
3d

omg I thought I was the only one i though my account was banned or something i'm glad im not the only one. I opened up a support ticket and everything

1
Maxvb24 OP
3d

same here

0
martijn148 OP
3d

Same here

0
wukuili OP
2d

same here

0
uditkumr OP
2d

For me it appears barely for a second and then goes blank. Refreshing doesn’t help. I’ve tried clearing the cache and using another browser.

0
Riedeman OP
2d

Same issue here.

0
Riedeman OP
2d

Note: for me it worked fine with one user. But when I deleted that user to create a new one, then the page disappeared. The console shows this error, suggesting the problem happens if you don't have any accounts set up:

Unhandled Promise Rejection: TypeError: undefined is not an object (evaluating 'Oe.totalAccounts.toString')

0
s0riano OP
2d

same for me too

0
syfly OP
2d

Same issue for me.I hope the authorities will take this issue seriously！

0
Sandbox Page Is Completely Blank/Empty
First post date Last post date
 
 
Q