New subscription renewal rate in TestFlight

App & System Services StoreKit Subscriptions TestFlight

Created Dec ’24

Replies 25

Boosts 23

Views 3.2k

Participants 27

Hi! Could you please clarify when and why the subscription auto-renewal rate in TestFlight was changed to a daily cycle? Now, the subscription lasts for 6 days! This is causing significant issues in testing. Previously, the 5-minute auto-renewal for weekly subscriptions was an excellent solution.

Is there a way to adjust the auto-renewal timing for an account in TestFlight?

Documentation link: https://developer.apple.com/help/app-store-connect/test-a-beta-version/subscription-renewal-rate-in-testflight.

Thank you for your clarification!

Answered by reft in 820995022

Same. My subscription has been renewed 14 times and its not possible to cancel it. If I try to manage the sandbox account in the AppStore on my device I get a "Can not connect" error message. VERY FRUSTRATING.

I've created new sandbox accounts but everytime I try to make a new purchase on the new account I get the 'you are already a subscriber' message.

COME ON.

Contacting apple through developer.apple.com is a waste of time. They dont understand me or what the issue is. They just tell me to create a new sandbox account and then after that you are ignored.

I believe its an issue with using your real account as a sandbox account. Apple states that there is no sandbox account connected to my real account but there clearly is because I can sign in as a sandbox account in the AppStore on my device.

.. So if you used a 'real' sandbox account from the start this probably wouldnt have been an issue but now im STUCK and noone can help me.

Boost

mega_jfe OP

Jan ’25

Same here, commenting to bump the issue

kkkd OP

Jan ’25

Same problem, subscription has been going for over a month now without the option to cancel

NobbyNob OP

Jan ’25

I'm getting the same issue. I'm unable to cancel a TestFlight subscription. It's now been more than 24 hours. I shouldn't have to wait 6+ days.

Tony Y. OP

Jan ’25

The subscription renewal speed in TestFlight is 1 day for all durations.

スクリーンショット 2025-01-31 16.57.47.png

https://developer.apple.com/help/app-store-connect/test-a-beta-version/subscription-renewal-rate-in-testflight

We can request a refund instead of cancelling. The refund would be done in 10 min after requesting.

kenaki OP

Feb ’25

We mistakenly used a regular Apple account instead of a Sandbox account for auto-renewing Sandbox subscriptions in TestFlight, which resulted in the subscription not expiring and failing to cancel.

We reported this issue through Feedback Assistant, and Apple responded that a recent update had fixed the problem.

After waiting a few days, we were able to confirm that the affected subscriptions were successfully canceled.

Has your subscription been canceled as well?

If you are still unable to cancel your subscription and it seems to be renewing indefinitely, we recommend submitting feedback to Apple.

App Store Connect Engineer OP

Apple

Feb ’25

Hello there! Thank you so much for these reports, we believe this has now been resolved. If you're still seeing issues with your subscriptions renewing infinitely, please file a Feedback Assistant with sysdiagnose logs and post the Feedback Assistant number and we will take a look.

Bob Xi OP

Feb ’25

It's possible to manage subscription in the app using the following StoreKit api, which support real Apple ID on TestFlight apps.

UIKit

showManageSubscriptions(in:)

or SwiftUI manageSubscriptionsSheet(isPresented:)

Benzatine OP

Feb ’25

I have the same issue persisting, stuck in subscribed state in testflight for seemingly weeks at this point. am logged into sandbox account with my real apple id.

Feedback Assistant number: FB16534272

Thank you

@App Store Connect Engineer

AlexanderLamm OP

Hello @App Store Connect Engineer

I've filed a Feedback Assistance Request: FB16954045

Please assist in cancelling the persistent subscribed state of in testflight / sandbox.

Thanks!

AndreykDa OP

Who's brilliant idea is this, to renew any subscription for 6 days? Which testing purpose could be achieved by doing this? We having plenty apps in portfolio and testing subscriptions and purchases all the time on builds from the testflight. Now it becomes almost impossible.