Dear Reviewers/Apple Team/Community,
We have trying to submit our app continuously for review and being rejected continuously by Apple. Our app works perfectly fine in TestFlight using the same ID apple is using. We have also provided recorded video of the testing in TestFlight to Apple reviewer. However, despite our requests below things are not done:
- Before testing the in-app purchase subscription are not being approved, despite us requesting the same every time during submissions.
- At times we are getting snapshots under error category, where everything is correct even from Apple testing.
We have no other way but to explain, give snapshots, give videos to Apple to help them understand how to test the app.
We have requested the reviewers multiple times for a call, but we got a call only 1 time.
We are not sure what is the way we can get to talk with the reviewer and understand from them the issue they are facing.
Can anyone please help us out? Below is one example, it was given it us under error category, where even with apple standard, the purchase is successful.
Can someone help us out plz.