Review Rejected Due to Guideline 2.1 - Information Needed

App Store Distribution & Marketing App Review
BookWaterMac001 OP
Created 2w
Replies 1
Boosts 0
Views 86
Participants 2

My first review for my application has been rejected stating Guideline 2.1 - Information Needed- We were unable to sign in with the following demo account credentials you provided in App Store Connect.

However, we were able to actively sign in and navigate through the entire application without any issues. How can I find out what is the exact problem the review team is facing and how do I fix it to ensure a smooth release?

Replies  1
Boosts  0
Views  86
Participants  2
App Review OP
Apple
2w

Thank you for your post. If you disagree with the outcome of the review, we recommend submitting an appeal to the App Review Board. When filing your appeal, make sure to:

  • Provide specific reasons why you believe your app complies with the App Review Guidelines.
  • Submit only one appeal per rejection.
  • Respond to any requests for additional information before submitting an appeal.

Once you have submitted the appeal we can escalate it to the App Review Board for review. The App Review Board will contact you directly as soon as they've completed their investigation.

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Review Rejected Due to Guideline 2.1 - Information Needed
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