Introductory Offer "Countries or Regions" setup issue

App Store Distribution & Marketing App Store Connect
Andrii Hanets OP
Created Nov ’24
Replies 11
Boosts 2
Views 371
Participants 3

I'm experiencing issue during Introductory offer creation. Steps to reproduce:

  1. Press 'Set up Introductory Offer'
  2. Select all Countries or Regions for Introductory Offer
  3. Select Start Date and End Date
  4. Select type of Introductory Offer: Free, Duration: 1 week
  5. Confirm

Result: Several rows have blank Countries or Regions fields.

"An error has occurred. Try again later." is shown.

Response is 409 status code, response is array of

[
  {
    "id": "77cdf09d-21f8-4acb-89e9-2123f40925da",
    "status": "409",
    "code": "ENTITY_ERROR.RELATIONSHIP.REQUIRED",
    "title": "The provided entity is missing a required relationship",
    "detail": "You must provide a value for the relationship 'territory' with this request",
    "source": {
      "pointer": "/data/relationships/territory"
    }
  },
  ...
]

Replies  11
Boosts  2
Views  371
Participants  3
WunDaii OP
Nov ’24

I'm getting the same issue. In fact, when I expand the "Current Pricing for New Subscribers" dropdown, only 52 countries are shown (previously I selected "All", so ~175). The subscription is available in all the other countries, but for some reason they are not listed here.

2
WunDaii OP
Nov ’24

[@Andrii Hanets](https://developer.apple.com/forums/profile/Andrii Hanets) have you had any luck with this issue? I contacted Apple Support and haven’t got a reply yet.

This is causing issues with my experiments and pricing.

0
MGG9 OP
Nov ’24

I have the same issue with some countries not being displayed and the entire thing displaying an error when trying to save.

1
MGG9 OP
Nov ’24

For what it's worth, I also have an issue where existing offers are not displayed. I reported a bug here for this: https://feedbackassistant.apple.com/feedback/15724732

0
MGG9 OP
Nov ’24

After double checking, it seems like my existing offers are not only not displayed: they have been deleted. This is quite worrisome and it seems like my users can't get a free trial as they used to earlier this week.

0
Andrii Hanets OP
Nov ’24

@WunDaii unfortunately no solution yet. I've also filed a report on https://feedbackassistant.apple.com/feedback

0
WunDaii OP
Nov ’24

Thanks, I’ve also sent Apple dev support an email and am awaiting a response.

0
MGG9 OP
Nov ’24

For the record, I was asked additional information on my support ticket. If you also encounter the same problem, please report it and add those information as well to speed up the process:

  • Apple IDs of the impacted subscriptions
  • The exact start date and end date of the intro offer the developer would like to set for the subscription
  • Approximate date and time of the most recent occurrence of the issue (including the time zone)
  • Apple ID of each user experiencing the issue
1
WunDaii OP
Nov ’24

I haven't received a reply from Apple yet, but it seems they fixed it for my account. I can now create intro offers and adjust prices for all countries.

0
Andrii Hanets OP
Nov ’24

@WunDaii same for me, it looks fixed right now. I received a response saying, 'Investigation complete - Unable to diagnose with current information,' but it seems like it was a general issue, so they likely fixed it for all users.

1
MGG9 OP
Nov ’24

Same here, I had no feedback but it is now working again. That's good news, beside the fact that my app had no introductory offers for a week...

1
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