App review getting rejected because of 2.1 - Information Needed

I’m facing a challenge with the App Store review process for my app to launch on Testflight, and I’m hoping for some advice or insight from the community.

Our app exclusively uses passkey authentication—no passwords are involved. Passkeys are stored on the user's device and in their cloud account, making it impossible for us to provide the traditional username/password combo that the App Store review team requested and we are getting our review requests rejected because of this.

There’s no way to grant access to an already created passkey or use any other form of authentication. The only viable option is for the review team to create an account themselves using passkeys, which works seamlessly in our app.

Has anyone else dealt with a similar situation? how can we approach it?

Any advice or suggestions would be greatly appreciated!

Appstore provides a solution for your case:

If you are unable to provide a demo account due to legal or security obligations, you may include a built-in demo mode in lieu of a demo account with prior approval by Apple. Ensure the demo mode exhibits your app’s full features and functionality.

You should probably contact developers' support to get some help.

I'm running into this exact same problem. @Mateososo were you able to make any progress with them on this?

App review getting rejected because of 2.1 - Information Needed
 
 
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