DMCC compliance: cancel a subscription from App Store Connect

App Store Distribution & Marketing App Store Connect API
Quiro OP
Created Jul ’24
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The Digital Markets, Competition and Consumers Act 2024 (DMCC) was given Royal Assent in May 2024 in the United Kingdom and it's expected to occur in Autumn 2024. It states that in addition to making it easy to cancel via the app, businesses need to accept any clear statement from a user on their decision to bring the subscription to an end.

Currently, it's not possible to comply with this law given that App Store Connect does not offer the ability to cancel a subscription on behalf of a user. The ability to refund a user is also required.

Is there any plan to comply with this policy?

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endecotp OP
Jul ’24

Here's the legislation:

https://www.legislation.gov.uk/ukpga/2024/13/contents

In particular:

https://www.legislation.gov.uk/ukpga/2024/13/part/4/chapter/2

The right to cancel by contacting the trader, rather than by contacting Apple, is indeed problematic. Even if Apple does implement something in App Store Connect that we can use to cancel a subscription, we have to send an "end of contract notice" within 24 hours or 3 working days. That makes taking a holiday risky!

I expect that Apple probably will do something to comply, probably at the last minute.

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DMCC compliance: cancel a subscription from App Store Connect
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