I’m having an issue with my published iPad app on the App Store where a selection of users (but not all) are finding they are unable to download my app on their iPad.
The app recently was updated to support only devices Running iOS/iPadOS 17 and also added iPad support as HealthKit is available there now. The App Store listing correctly shows it as compatible but for some reasons user still see incompatibility messages.
This makes no sense as the app has been full built and tested on iPad and a lot of users are using it fine. All the iPads in question are running ipadOS 17 too. I can only assume this is a bug but I thought I’d post here in case maybe I had an Xcode build setting wrong or something.
Thank You
I've confirmed with an Apple DTS Engineer this is likely a bug.
The workaround is to remove the healthkit value set for UIRequiredDeviceCapabililties in my Info.plist, hopefully this helps someone!
I've since been able to update my app. Many thanks to @edford for helping here
I've filed feedback FB14780645 to try and get this fixed for other users one day!