Manage Subscriptions Page says Cannot Connect

Question

Created Dec ’23

Replies 6

Boosts 4

Views 1.1k

Participants 7

App Store kept rejecting my app because the Manage Subscriptions Page says Cannot Connect when it's run on a Sandbox account. I'm using the manageSubscriptionsSheet(isPresented:) API, and I don't know how to fix this.

There are others dealing with the same issue and everything I found so far is saying it's iOS issue.

I responded to the App Store saying it's an iOS issue and included the following links:

They replied with the following generic message:

During our review, we found that your app displayed an error message when we tapped on "manage subscription". While we cannot provide technical assistance with the reported issues, we have put together the following resources which discuss common issues seen in apps during review.

To start, please see Testing a Release Build, which gives an overview of how to test your app to minimize the chances of issues occurring during review.

You may also want to review Designing for Real-World Networks, as all apps are reviewed on-device and in an environment that replicates real-world use of your app.

Is there a way to fix this? How should I respond back? Also, can I just take out the Manage Subscription functionality?

Boost

Answer 1

App Store Commerce Engineer OP

Apple

Dec ’23

Please file a ticket in Feedback Assistant with the time of request, the email of the account being used, whether this was Sandbox or TestFlight, and other information you feel might be useful, then post the FB number here

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Answer 2

Leoul OP

Dec ’23

FB13444255

0

Answer 3

jpdev001 OP

Dec ’23

I have the same issue. But it works perfectly fine with Xcode and sandbox users, so I figure it must be a problem with TestFlight (which is what the reviewers user, no?)

At any rate, I figure if I get a rejection, I will pull the feature and use the old-fashioned "manage subscription URL" instead.

2

Answer 4

dkun7944 OP

Aug ’24

Still broken as of 8/8/24. Unbelievable

3

Answer 5

dannys42 OP

Aug ’24

I'm experiencing this as well.
Aug 8, 2024 For reference, seen on simulator running iOS 18.0 beta with Xcode 16 beta 4.

Curiously ProductView(id:) works fine.

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Answer 6

questionablywhenever OP

Oct ’24

I'm facing a similar issue, except for me I'm directly going into settings > apple id > subscriptions > click on the subscription item > Cannot Connect. Testing on a physical iphone device with my sandbox account logged into the app store.

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