Subscription "Waiting for review" status stuck after been approved

App & System Services StoreKit App Review Subscriptions

Created Oct ’22

Replies 39

Boosts 13

Views 19k

Participants 45

We uploaded to App Store Connect a new app version with new subscription groups & items. Everything was approved, and we received the emails from App Store connect, but if we visit our App Store Connect account App, some of these subscription items are still "Waiting for review" for more than 4 days. It has no sense as the email informed us that the new app version and all the items had been approved. The app is online, but some subscription items are not available.

We even uploaded a new app version, it was updated, but the subscription items are still "Waiting for review".

Has anyone faced this problem? How do you solved it? We have contacted App Store Connect but it is pretty difficult to get real assistance, most of the time they reply with template email answers.

Boost

capybaragopher OP

Jul ’23

Same here. The app review was accepted and we already launched the app to the store!!! But we found out that we got rejected with the subscription model....how ridiculous...now all functions related to subscription are not working.....

erdenkriecher OP

Sep ’23

Subscription rejected without any notification or hints. Probably a bot gone chaos.

Hopefully Apple fixes this problem.

mlmptech OP

Oct ’23

This is an awful system. Apple, you should really mirror Google here. There's no need to review subscriptions in such depth. The buyer is aware of what he's getting and if anyone were fleecing players with these you'd see a flood of complaints and apps would get taken down. Google is much more lax about all this and it makes for a smoother experience for everyone.

Superabundant OP

Aug ’24

I am in the same situation: The new version of my app was released with a paywall, but the in-app purchases are stuck in "Waiting for review", so there are no options for the user to select. Apple, please fix App Store Connect. It causes so much needless pain for developers building on your platforms.

viba OP

Sep ’24

We are facing the same issue. I hope Apple will notice and fix this.

mizuhase OP

Oct ’24

Same here. How can I solve the problem?

KamilErdem OP

Same here. My app approved and listing in market but my in app purchases not working. This is so bad.

featherless OP

Also just ran into this. I believe I briefly saw the subscriptions appear as options to be included in the app review, but clicking the subscriptions just caused them to disappear and I haven't seen them appear in the "iOS App Version" page again. I've submitted a ticket via email to see if I can get this resolved because it's unfortunately the long weekend :(

dylandrendel OP

Same thing happened to me. My app went through a few rejections that I resolved. Then my app was approved but the subscriptions are in waiting for review state and not working in the app. Will try calling them tomorrow (during business hours) and report back.