For a Non-Renewing Subscription the price appearing different from what we set on App Store Connect and the TestFlight (iPhone and iPad)

Question

achuthan OP

Created Aug ’22

Replies 2

Boosts 0

Participants 2

Hi Team,

Issue general Description:

For a Non-Renewing Subscription (1 year regular subscription) we have chosen the price tyre 8 which is £ 6.99, but the price displayed on the device/simulator during TestFlight testing is £ 7.99 which is incorrect and not expected as well.

Steps to reproduce the issue:

For an existing Non-Renewing Subscription set price tyre 8 which is £ 6.99.
Download the app through TestFlight which has the current configuration to get the above subscription.
While moving into the subscription page it should display the price as £ 6.99, but it shows £ 7.99

What we expect to happen!

If we set the price tyre on App Store Connect to tyre 8 which is £ 6.99 we expect to see the same price (£ 6.99) for UK store on the device which download the app from TestFlight.

What actually happened!

If we set the price tyre on App Store Connect to tyre 8 which is £ 6.99 we expect to see the same price (£ 6.99) on the device which download the app from TestFlight. But it shows £ 7.99, which is potentially incorrect.

Quick turnaround would be really appreciated.

Best regards.

Achuthan

Boost

Answer 1

App Store Commerce Engineer OP

Apple

Aug ’22

We are investigating the issue but can confirm this issue is isolated to in-app purchase testing in Sandbox and with TestFlight. Are you able to provide your specific in app product ID/vendor ID or file a ticket to Feedback assistant? http://feedbackassistant.apple.com (and not FB# here)

0

Answer 2

achuthan OP

Aug ’22

Hi Team,

Thank you for the quick turnaround.

I have raised a feedback on http://feedbackassistant.apple.com around couple of months before i.e. on Jun 24, 2022 – FB10443800, but haven't received any update so far from the feedback portal.

Best regards,

Achuthan

1