iOS: Unable to see the option of App Icon in the Product Page Optimization page in the app store connect

App Store Distribution & Marketing App Store Connect App Store Connect

Nikunj Gabani OP

Created Dec ’21

Replies 23

Boosts 4

Views 7.9k

Participants 24

As the Product Page Optimization option is now available in the App Store Connect, I thought to try it out.

So I have created a test to try different App Icons. I have followed these steps to create a test and treatments for product page optimization, https://help.apple.com/app-store-connect/#/dev811bef199

But there I am unable to see the option to change the App Icon for different treatments. There I can only see the screenshots, as you can see in the attached SS .

Please let me know how can I get the option to change the App Icon for different treatments for Product Page Optimization.

Boost

ihuman123 OP

Jan ’24

We are having the same issue. Does anyone know how to fix it? Please let us know. Thanks.

de_niro OP

Jan ’24

same for us, seems to be broken

nemecek_f OP

Jan ’24

Also the same issue on multiple App Store Connect accounts, including app where I have already ran A/B test for alternate icons.

pacosw OP

Jan ’24

Came here to say this. I was able to run the icons in a/b tests up until a few weeks ago when it suddenty stopped showing the icons when creating a test.

joeycarmello OP

Jan ’24

Same here after having an app approved with multiple icons in the binary.

davidfromgainesville OP

Jan ’24

It is important to make sure you check "Include all app icon assets" next to "App Icons Source" under Target > General. This should ensure that the icons that are needed for the test are added correctly.

Screenshot 2024-01-30 at 6.31.24 AM.png

DIAL1 OP

Jan ’24

Same here. Any ideas, guys?

afgag OP

Jan ’24

I've previously had the same problem (2 months ago) and reported it to Apple Support team. It has been resolved (without taking any actions on my end). As of Jan 30th it started again. I had an ongoing active test (for 43days) and suddenly noticed that the alternate icons are not being displayed on the app-store. I'm also no longer able to see the alternate icons tab in the product page optimization page (when i'm trying to create a new test). I've contacted the support once again.

I would suggest everybody contact the Apple support team. They may escalate it on a higher level of priority.