Issues in uploading screenshots for iOS app in App Store Connect

App Store Distribution & Marketing App Store Connect App Store Connect

Created Dec ’21

Replies 44

Boosts 6

Views 14k

Participants 46

We have two sets of screenshot images for 5.5 and 6.5 displays of the iOS app which needs a new version. When I first uploaded the screenshot set for the 6.5 display, it looks all good. Then I uploaded another set for the 5.5 display and headed back to check 6.5 images. I found some of them reported errors IMAGE_TOOL_FAILURE.

Then I deleted all 6.5 screenshots, re-uploaded for the 6.5 display again. However, this time 5.5 had errors. It is like a loop. I tried tens of times.

And, if I upload 6.5 first, it all looks good. And then I go to another tab, for example, the app information tab and then come back. I also find the images are marked as 'The file has been uploaded and is processing Screenshot 2021-12-12 at 11.03.14 PM.png ' .

Boost

Saifullah-Fazlani-10P OP

Apr ’23

This has just been fixed y'all!!! I was just able to upload the screenshots and submit my App for review.

SkimoBen OP

Apr ’23

Works for me too. Whew! I thought I was going to have to go outside and touch grass for a second.

Indi IT Solutions OP

Jun ’23

Again same issue , 403 forbidden Error Showing . Please let me know solution

reservation-tools OP

Jul ’23

I can confirm that the issue is that only PNG files work! It should be stated somewhere in the requirements, or just like the resolution we should get an error for the file format. Ideally, we should only upload 1 image and Apple should convert it into different file formats, like one general image, with the ability to override.

noahhchan OP

Jan ’24

Same, I've been having this same problem.

ralek OP

Apr ’24

For me, the solution was to use Safari instead of Chrome.

anydev OP

May ’24

It's just ridiculous that this issue still exists.

astald OP

Jul ’24

Still same issue happens.

Heshanlk17 OP

Jul ’24

same issue still happening..

Globout OP

Jul ’24

Same here

Globout OP

Jul ’24

One solution: it works if the Developer that oppened the account upload the picture

neobie OP

Aug ’24

Same issue. Rename file to much shorter simple name, then it works.

sensorydev OP

Sep ’24

thanks !!! rename to short name fix the problem.

JoshStruble OP

Using a private window in safari browser works!

Choose File > New Private Window

Nothing else worked for me until I opened a new private window in safari and then they uploaded just fine.