Subscribers can't restore purchase because of another Apple ID

We had several users whose subscription suddenly disappeared from the last week. They all got a system dialog showing the purchase was from another Apple ID when restoring purchase, and they were logged-in with exactly the same ID they used to purchase.

Is there anything wrong with StoreKit?

SKReceiptRefreshRequest also failed with below error:

Error: Optional(Error Domain=SKErrorDomain Code=0 “An unknown error occurred” UserInfo={NSLocalizedDescription=An unknown error occurred, NSUnderlyingError=0x283d763a0 {Error Domain=ASDServerErrorDomain Code=500332 “Unhandled exception” UserInfo={NSLocalizedDescription=Unhandled exception, NSLocalizedFailureReason=An unknown error occurred}}})
Subscribers can't restore purchase because of another Apple ID
 
 
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