Can not update app privacy information about tracking user after remove the tracking functionality and "NSUserTrackingUsageDescription" from info.plist. Always reminds us App contains "NSUserTrackingUsageDescription"
Can not update your app privacy information about tracking user
the same problem here. removed AdMob and caused this to occur. Apple, please could you either fix this bug, clarify this issue, or at least respond in this thread.
Same here...
I opened a case FB9107180 feedback assistant which probably maps into Apple's Radar. They have responded, which means the bug was assigned to some group. Radars usually get attention within Apple unless it's for a product that is overwhelmed with bug reports like Xcode.
I did the same 15 days ago. No serious answer from the time being but they are on it.
The temporary solution is to contact Apple to declare a bug report ; they'll ask the Review Team to not take into account your app transparency ads using. Once your new version is released, you can edit app transparency and remove the ads using declaration if your version doesn't contain anymore IDFA tracking.
I tried again to resubmit my app and I included the bug report and it still got rejected. Apple has made no attempt to fix App Store Connect for over a month. My attempt to report this problem has been completely futile. There is no way to fix bugs or add enhancements to my app. My customers are suffering and I'm suffering trying to get this app past the review process.
I finally found a solution which got of my app approved by the Apple App reviewers. At the very beginning of the app launch, I display the IDFA permission request. Even though there is no advertising or tracking in the app, this was the only way I could get the app approved. I hope that works as a general solution for everyone affected by Apple's developer website privacy settings bug.
I solved the problem by appealing
I'm having this same issue after explaining it to the review team. I'm not sure what to do at this point. It's a crucial update.
Exactly the same issue here. Tried appealing to App Review three times, each time getting the same canned response.
2023-10-20 This problem still there
2024-02-10 Still not resolved. Once your want to remove APP PRIVACY settings to indicate that you stopped tracking users or collecting data the PUBLISH BUTTON on APP PRIVACY form gets disabled. There is a message that your build uses "NSUserTracking..." permission, but this permission was removed in the latest build that we are trying to get approved. The info about the permission is connected to the version released on APP STORE not to the build that we are trying to upload. So you can never change APP PRIVACY settings if your build is not released first. The only solution is: You must approve our build and only then we will be able to update the privacy form.
I have read all the responses on this, thought my process would take a long time. I was finally able to resolve this issue.
- I published an update where I removed all the ads and NSUserTrackingUsageDescription. I also removed all mention of it in my code.
- Uploaded a new version which successfully passed moderation.
- Only then did I update the App Privacy. A miracle happened, my app no longer contains ads and everything displays correctly.