Hi there, I set up an offer code that gives one free month to users. Our regular subscription plan is monthly, with a 7-day free trial. For some reason, when the user redeemed the offer code, it says:
"Trial" Free for 1 month, starting March 10th.
"Offer" Free for 1 month, starting April 10th.
So they are actually getting TWO free months.
I can't seem to find where it's pulling the "trial" timeframe from. When I set up the offer, I clicked "No, this code will replace the introductory offer" - but even so, the introductory offer is only 1 week. So again, not sure where it's getting that extra month from.
Does anyone have any insight on where the "trial" data comes from?
"Trial" Free for 1 month, starting March 10th.
"Offer" Free for 1 month, starting April 10th.
So they are actually getting TWO free months.
I can't seem to find where it's pulling the "trial" timeframe from. When I set up the offer, I clicked "No, this code will replace the introductory offer" - but even so, the introductory offer is only 1 week. So again, not sure where it's getting that extra month from.
Does anyone have any insight on where the "trial" data comes from?
