Cloud not install [App] The requested app is not available or doesn't exist. In TestFlight

Question

ts.dstws OP

Created Feb ’21

Replies 30

Boosts 3

Views 21k

Participants 31

When I Archive and upload to app store connect to test in TestFlight. It cannot download app and show

Code Block Cloud not install [App] The requested app is not available or doesn't exist.

and When I look at previous Builds. It show same message in all build version.
It happen after renew apple development programs.

Boost

Answer 1

sebgre OP

Feb ’21

Same here, I'm not able to install an app from TestFlight which was working for several years now ... I just added "hotspot" re-created the provisioning profiles and that's it. App Store Connect accepted the build and everything was working fine, except from installing the beta in TestFlight!

3

Answer 2

ramazan.karami OP

Feb ’21

I also have this issue and this has happened to some of my apps that are in TestFlight !!! 🤯

Cloud not install [App] The requested app is not available or doesn't exist.

2

Answer 3

Dmitriy-Mi OP

Feb ’21

We have the same issue. I've tried:

Create a new "External Testers" group.
Invite a new tester to this group.

Create a new build.

Buy, this hasn't helped yet.

1

Answer 4

hubaiz OP

Feb ’21

Same here

1

Answer 5

mcarroll25 OP

Feb ’21

Same issue here. App was removed from the app store a while back and now I can upload to testflight but can't install.

2

Answer 6

alvinz OP

Feb ’21

Same here.

1

Answer 7

zzzzzzzzzzzzzzzzzzzzzzzzzzzzzz OP

Feb ’21

same

1

Answer 8

johnharding OP

Feb ’21

same, how to solve this?

1

Answer 9

bbeennn OP

Feb ’21

same. the rule is changed.

1

Answer 10

acidjunk OP

Feb ’21

Same here. Renewed after several years. A new app works. but an older app for which I now have an update for: Is visible but can't be launched. App store connect looks perfects also.

1

Answer 11

NToss OP

Feb ’21

The same error. Returned to the app after 90 days. Could upload the new build but can't install from TestFlight.

0

Answer 12

patrick OP

Mar ’21

I have the same problem

0

Answer 13

Dmitriy-Mi OP

Mar ’21

I've sent an email and described this situation to Apple support. They explained the problem.

Out problem was with app availability. External testers have Apple accounts which aren't available for this country.

1

Answer 14

MikesTooLz OP

Mar ’21

I have this same issue.

OLD app that I removed several years back, I renewed my developer account, uploaded new version of app and get this message from test flight.

New apps that I uploaded to my account work fine, but not the older apps even after uploading new versions and having them approved for testing.

0

Answer 15

patrick OP

Mar ’21

Apple told me that my problem is the current app state (Removed from Sale). I had to release a new app version, after the app state changed to Read for Sale I also cold install TestFlight builds again.

5