App Tracking Transparency

App & System Services Core OS
alesp5656 OP
Created Feb ’21
Replies 29
Boosts 0
Views 8.8k
Participants 10
Is App Tracking Transparency permission somehow broken only on my device (iOS 14.5 beta, iPhone SE 1st. gen), or everyone experiences the same issue?
Buttons are disabled - grayed out, ATT request dialog does not show on request.
Answered by in 675151022
Hi alesp5656, everyone. While I can't share details, I can confirm that multiple issues that affected this have now been fixed, both client-side and on the back-end.

Your continued bugs and persistence were instrumental in identifying the underlying issues. Thank you to everyone for filing bugs. If this issue is resolved, please use Feedback Assistant to mark your bug as closed. If it's not resolve, please continue to update bugs (or file new ones).

Thanks.

—jasonag.
Replies  29
Boosts  0
Views  8.8k
Participants  10
alesp5656 OP
Feb ’21
Still broken with the 14.5 beta 2.
1
omerlhn123 OP
Feb ’21
Still broken! Is there any update on this? I have just sent a feedback via Feedback app in beta version. (iphone 1 1 btw)
1
ankkutza OP
Feb ’21
For me it worked to enable the option after i logged out of iCloud, seems to be available only for certain regions.
1
omerlhn123 OP
Feb ’21
I tried to logged out but it did not work. Do you know the available regions or Is there any document that you can share with me to understand the implementation deeper?

1
alesp5656 OP
Mar ’21
Still broken with the 14.5 beta 3. 🤷🏼‍♂️
0
chetanankola OP
Mar ’21
Still Broken! Works on some devices with iOS 14.4 , 14.5 beta 3 and then doesn’t work on some .. iOS 14.4 and 14.5 beta 3 ! Weird

all have the privacy -> tracking enabled !

no amount of restart app deletion helps !


0
alesp5656 OP
Mar ’21
I can't even flip the switch to enable ATT in the settings. Still grayed out.
I'm using the same account on two other devices (with the production iOS 14.4) where these switches (and ATT requests) work just fine.

We are like a few weeks away from when 14.5 will be released, and we have to deal with this kind of challenge when testing.
0
alesp5656 OP
Mar ’21
Still broken with the 14.5 beta 4. What on earth is happening? 😅 Are some devices in some AB test or what? 🤷🏼‍♂️
0
alesp5656 OP
Mar ’21
What about beta 5? You guessed it! Still broken.
0
OP
Apple
Mar ’21
Hi folks. Thanks for making note of this experience. Two things:

  • Depending on your device configuration, this likely is behaving as expected. In particular, if the device is in a restricted state (account associated with someone underage, an unknown age, a managed account, or an EDU account), then, per privacy, the expected behavior for these cases is to lock and disable the Allow Apps to Request to Track toggle.

If your device is not in one of these restricted states and you're still having this issue, please use Feedback Assistant to file a bug report.

(Those of you who filed feedback about this issue already received the above message.)

  • When experiencing issues, especially with beta releases, filing feedback via Feedback Assistant is the best way to ensure the relevant engineering teams are aware of the issue. This is especially true during the beta cycle, and even more so if you see the issue over multiple seed releases. We appreciate you posting about it here to see if others are having similar issues, or have identified workarounds, and you're encouraged to post your Feedback numbers here when you file.

Thanks,

—jasonag.


0
alesp5656 OP
Mar ’21
Feedback was filed & closed - Recent Similar Reports: More than 10, Resolution: Investigation complete - Works as currently designed.

In 14.5 beta 6, the issue is still present. How could this be "as currently designed"? 🤔
0
OP
Apple
Apr ’21
Alesp5656, is your device configured in the way I described above?

—jasonag.
0
alesp5656 OP
Apr ’21
The device is configured for over-aged users. The account is not managed & not for EDU. I'm using it on multiple iOS devices with the latest & greatest iOS production versions (14.4.x), and it works fine (I can normally use ATT settings & features).

On that same device that now has issues, before 14.5 betas, ATT was working as expected (14.0 - 14.4). Something changed when I installed the first iOS 14.5 beta.
0
OP
Apple
Apr ’21
Thanks Alesp5656. Can you give me you Feedback Assistant number so I can get this issue back to engineering?

They may have more questions and may need you to gather a couple of additional logs so they can track this down.

—jasonag.
0
alesp5656 OP
Apr ’21
Sure, no problem. Just let me know if I can help somehow. Here is my FA number FB9053845.
0
yushdotkapoor OP
Apr ’21
I am having the same issue. I am using iOS 14.4.2 and and am not part of the 'restricted states' as described above by Jason. The prompt isn't even prompting a message and I am very confused as to why. I am also not able to enable apps to request tracking, although I signed out of the app store and I could turn it on, but the request to track message in my app would still not appear. I will notify feedback assistant as well.
0
jrosicka OP
Apr ’21
We have a user on iOS 14.5 beta version 5 who is seeing what appears to be the same issue. They do not appear to be in any sort of restricted state, and they do not see any app-specific option to toggle tracking in their device settings (though they do see the device-wide "Allow apps to track" setting). It's as if tracking is being auto-declined for our app instead of presenting the prompt, and without allowing for changes in the device settings.

Strangely, if the user factory resets their device, they are able to see the prompt. After restoring their device data from iCloud though, they revert to the state of not seeing the prompt or being able to enable tracking.

(Feedback assistant report FB9053485)
0
arcangel06 OP
Apr ’21
Beta 7 is out and it's seems the alert has been fixed. Just tried with my apps built with Xcode 12.5 beta.
0
alesp5656 OP
Apr ’21
On my device, with 14.5 beta 7, the issue persists. Switches are grayed out.
0
alesp5656 OP
Apr ’21
Unchanged in beta 8
0
OP
Apple
Apr ’21
Hi folks, I wanted to provide some more details on the "restricted states" I mentioned previously:

There are five potential states that may prevent the device from showing App Tracking Transparency controls (per privacy policies):

  1. The age associated with the signed in Apple ID account is under 13 (or under 18).

  2. The system is unaware of the current age of the signed in Apple ID account. This may be true for brand new accounts for some number of days after account creation.

  3. The signed in Apple ID account was created by an educational institution.

  4. The device is in Shared iPad ("education") mode.

  5. The device has a mobile device management profile installed which restricts tracking.

The App Tracking Transparency engineering team was able to confirm that almost all the reported issue [1] fall into at least one of these states.

If you believe this is not the case for your device, please download and install the Ad Platforms logging profile, capture a new sysdiagnose, and update your existing Feedback report (or file new Feedback).

Please (re-) post the Feedback numbers afterward so they can be associated with this thread.

—jasonag.

  1. Some of the reports (such as the one by jrosicka (FB9053485)) appear to be a different issue, and are still under investigation by the engineering team. A new sysdiagnose with the Ad Platforms logging profile installed would help here also.

0
Victoria_Harkusha OP
Apr ’21
Hello, I am having the same issue. I am using iOS 14.5 and there is always authorization status "RESTRICTED" when requesting ATT permission. 
Tracking setting is auto-disabled and not allowed to change.
My account do not appear to be in any sort of restricted state (age, MDM, EDU).
On my other device (with iOS 14.4) with same Apple ID I can see the prompt and ATT setting works fine.
Device reset (with no data restore) didn't help.
(My Feedback assistant report - FB9089120)
1
alesp5656 OP
Apr ’21
My device/account is not in any of those mentioned states, and it is still happening. In addition, now it is happening on my two other devices with production iOS 14.5 too (with 14.4, everything worked as expected) - I'm using the same (old) Apple ID everywhere.
Of course, on the "beta device" with iOS 14.6 issue persist. I will try to create an additional sysdiagnose and attach it to my initial FB.

We are not the only ones. There are multiple articles that this is happening in the production to the regular users.

0
somedev OP
Apr ’21
I've faced the same issue after update to iOS 14.5
My device and apple id account are not in any of the states mentioned by Jason

Created feedback FB9091320
0
OP
Apple
May ’21
Hi folks,

iOS 14.5.1 and iOS 14.6 beta 2 are now available, and contains a fix that addresses the "never shows an ATT alert" issues that have been mentioned in this thread.

If these updates don't resolve the issue for you, please file a new bug with a new sysdiagnose with the Ad Platforms logging profile installed.

Thanks,

—jasonag.
0
App Tracking Transparency
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