APP CLIP REQUIRES BILLING INFO, WHICH I DON'T HAVE

App Store Distribution & Marketing General
BODIMO OP
Created Jan ’21
Replies 13
Boosts 2
Views 4.1k
Participants 8
Our users faced the problem with App Clips usage, and some of them can't use this experience due to the next problem:

There is a billing problem with a Previous Purchase
View and correct the problem in your billing info. If you cancel , you may not be able to buy until this billing issue has been resolved.

When some of our users tried to open App Clips card, they were getting billing problem popup, but at the same time they could download app from App Store without any problem.
This popup blocks any possibilities for further actions with App Clips.

Moreover, all information are correct and right.
What we discover in one iPhone, is that it has pending payment for iCloud storage, but don't charge.

But any possibilities to fix this user don't have.
How can we fix it?
Ask you for help :(
Answered by BODIMO in 655315022
Photos for this problem:

Code Block language
change please "_" to "." to see photos



Billing problem app clips popup - https://photos_google.com/u/2/photo/AF1QipNHOD4DElTyPkUzgfDOKlvhFHKG7r26Bcq2Z526


Payment and shipping are correct proof
https://photosgooglecom/u/2/photo/AF1QipOZtnbjvcnye7oNQBJg-ruSleqOiS6ksPZnhyTT


Pending iCloud problem
https://photosgoogle.com/u/2/photo/AF1QipOALinH4AIlXe0mtY5SwmJA3oOaC9iKzn9FO4a

If you need any information, ask, and I will attach it.




Replies  13
Boosts  2
Views  4.1k
Participants  8
BODIMO OP
Jan ’21
Accepted Answer
Photos for this problem:

Code Block language
change please "_" to "." to see photos



Billing problem app clips popup - https://photos_google.com/u/2/photo/AF1QipNHOD4DElTyPkUzgfDOKlvhFHKG7r26Bcq2Z526


Payment and shipping are correct proof
https://photosgooglecom/u/2/photo/AF1QipOZtnbjvcnye7oNQBJg-ruSleqOiS6ksPZnhyTT


Pending iCloud problem
https://photosgoogle.com/u/2/photo/AF1QipOALinH4AIlXe0mtY5SwmJA3oOaC9iKzn9FO4a

If you need any information, ask, and I will attach it.




0
BODIMO OP
Jan ’21
Oh, it is not solved, sorry for missclick
0
nicholasjcameron OP
May ’21
Any update on this @apple
0
BODIMO OP
Jul ’21

Many developers faced with this problem

Users cant open FREE app clips cause of billing troubles

@apple

0
randomextent OP
Nov ’21

This is a significant problem and needs to be addressed by Apple. Please don't block App Clips from opening when there is a billing issue!!!!

1
Knicks135 OP
Mar ’22

I want to echo the complaints the about this error that others have mentioned.

We make digital menus for restaurants where their customers would scan to access the restaurant's menu. There are several reports that there are some patrons that cannot access the App Clip (that's free) and blocks them from accessing the app clip and viewing the restaurant's menu with the exact error message in the original post. This is affecting our end customer and makes it really frustrating for them which in effect risks us losing some business.

Is there a plan to fix this? If not, we are considering removing the app clip from our app because of this edge case and sticking to the web app we have.

0
Knicks135 OP
Mar ’22

We decided to ditch the App Clip because of this issue. Sorry Apple but you've got to get your act together in solving this issue for our company to come back to it.

0
PlanAisBruteForce OP
May ’22

Apple please fix this, we are repeatedly asked about it by our customers

0
Knicks135 OP
Jun ’22

Apple, I submitted a feedback form with the sysdiagnose in March 2022 with this specific error and haven't heard back since then. This is really disappointing.

0
alex-stein OP
Jun ’22

Any update on this one? This is still affecting users of our app clip and we don't know how to resolve it. Thank you.

0
PlanAisBruteForce OP
Jun ’22

This problem is causing us so much embarrassment.

Even when our customers attempt to fix the issue it's unresolvable.

Please provide us early adopters with a path forward.

At a minimum, please look into why it's still throwing this error when a new payment form is entered.

1
grastro OP
Mar ’23

Any updates on this issue? I remember facing it last year which caused us to move away from app clips.

0
tysonwil OP
Nov ’23

Bumping this! Our users are still hitting this problem!

0
APP CLIP REQUIRES BILLING INFO, WHICH I DON'T HAVE
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