App declined after publishing it to the AppStore

Question

Created Aug ’20

Replies 2

Boosts 0

Participants 3

Hello Team,

We developed an iOS app, which is one of our product for several customers and even for interested people of the company. It’s not only for employees of the customer.And, we do it white labeled based on the customer requirement, hence the customer is able to add it to the App Store.

Now we published the app for one of the customer using Apple Enterprise Program and it is working fine except one thing. Currently the update for the app has to be done manually (Apple devices). This significantly reduces user acceptance.

Then we got to know that this is only possible if the app is published on AppStore. Hence customer purchased the Apple Developer account and we submitted the app to the AppStore for the review, however, it was declined by the AppStore review team. Following is the message for the same.

Guideline 3.2 - Business

Now my question is, if it does not allow us to publish the app, then what are the other alternatives in order to achieve the user acceptance?

Please help on this urgently as it is getting critical for us.

We can also schedule a call and discuss the same.

Thanks

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Answer 1

KMT OP

Aug ’20

We can also schedule a call and discuss the same.

Not sure the dialog you seek with review will happen here in devForums, so you might want to get that call scheduled.

Good luck.

0

Answer 2

edorphy OP

Aug ’20

BS_Developer,

Check out "Custom Apps" and see if that fits your white label need for businesses.

https://developer.apple.com/business/custom-apps/
https://developer.apple.com/wwdc20/10667

Custom Apps might be a preferred way to get the app to your business client's employees. From the reading I did, it seems way easier than an enterprise store.

This was something Apple announced at WWDC and might fit your needs better than having multiple versions of the same app published to the store. However, like all new things, not available until sometime this fall--so it might not fit the urgency for your client(s).

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