Invitation Errors in Testflight -- Need Help

App Store Distribution & Marketing TestFlight TestFlight

mata OP

Created Mar ’16

Replies 19

Boosts 7

Views 37k

Participants 25

Hi all,

We're running an external beta on testflight. We're having a lot of issues with users not being able to accept the invite. I've included screenshots that show what our users are experiencing. Any advice on how we can help them with this? We've already tried:

Asking them to change clock on their phone from 12hr to 24hr (some threads said that helped)
Removing them from testflight and re-adding their email address

Screenshots:

"Couldn't accept the invite" and "Invite code has expired" http://i.imgur.com/3sfJaVg.png
"The invitation has already been redeemed. Please request a new invite from the developer" http://i.imgur.com/LqmfAwO.jpg

I'm at my wits end 😢

Boost

Sinapse OP

Feb ’23

Took me over two months to solve the issue.

If you have ever logged in with a different account in testFlight, there is a big chance that testFlight is still trying to use that account to redeem the code. This happens despite testFlight showing the right user logged in.

Try to invite that user from the app store connect console instead, and redeem the code in testFlight.

Two months talking to customer service and I had to find out myself ...

tayalva OP

Feb ’23

@Sinapse what do you mean try and invite that user from app store connect? Is there another way than doing inviting them from the console?

currently can send an invite from appstore connect, open it on a different device for test flight, and still getting the error.

IvanHW OP

Mar ’24

I had this problem because I had previously accepted an internal test-flight code from my work email on me personal Apple ID. This seems to bind your personal account to the internal testing for that app and you can't accept the internal testing from your work account.

Unfortunately it can take up to 90 days to undo this:

In AppStore Connect go to Apps > Your App > TestFlight > Testers, All.
Find your account in this list, select it, then press Delete
Your status will change to "Deleted: Build expires in X days".
You now have to wait X days (yup) for all builds you had access to to expire.
Check that your name no longer appears in the list of testers, once this has happened the binding has been undone and you can re-add yourself to internal testing and get a new redeem code.

pedro_vf OP

Jul ’24

You don't need to wait to the build to expire, you can unbinding with just tap in the App icon inside TestFlight, then in the bottom there is an option that said "Stop Testing", tap there and now I will allow you to redeem new invitations.