"An Issue Occurred" when adding a credit card

An Issue Occurred

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Most likely the website doesn't support redirects to bank website. Any idea how to solve it?

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adam@micropixels
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I was able to solve it. It was the solution provided by guys from the engineering:

  1. In the Billing page, enter the credit card information
  2. Before clicking Save, open the browser Dev Tools:
  • Safari & Chrome: command-option-I, or,
  • Right click, Inspect Element
  1. Click the Save button
  2. Click the Continue button when the ‘Card Authentication’ pop-up displays
  3. Click the Continue button at the bottom of your bank's detail page
  4. If a blank page appears, please:

a) Right Click on the blank pop-up -> Inspect Element
b) Within the iframe element, open the html element, then open the body element.
c) Expand the script element, highlight the code, right-click and Copy as Text
d) Within the Dev Tools Console, paste the copied text at the console prompt
e) Within the pasted code, find PaRes: and change the single quotes at the start and end of the code to back tick (`). Be sure to only change these two single quotes.
f) Press enter
g) A response from your bank should be shown in the pop-up.

GL

Posted by
adam@micropixels
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  • Hello, I have the same issue and I want to solve it Please if I have an explanation video or a picture that shows the solution to the problem

    Thank you

    —
    Hisham_980

  • Does not getting any help. Another thing that

    I have available only 100 USD on my card. Is there any issue like tax/vat related to which possible reason for the error?

    —
    Kipto
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Same issue for me on a UK Mastercard (debit) from Mettle bank.
Posted by
radox1
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I have same issue , and when I contacted Apple Search Ads they said They don’t accept prepaid card . I use same Prepaid Visa Card on search ads for years , and now I got renewal card but I can’t replace old one and save it . I use this card every where without issue even to buy ios apps from Apple Apps Store , but can’t use it for search ads !

Posted by
Hussain1982
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It took some time to get the response from guys from the support...

Posted by
adam@micropixels
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I was able to solve it. It was the solution provided by guys from the engineering:

  1. In the Billing page, enter the credit card information
  2. Before clicking Save, open the browser Dev Tools:
  • Safari & Chrome: command-option-I, or,
  • Right click, Inspect Element
  1. Click the Save button
  2. Click the Continue button when the ‘Card Authentication’ pop-up displays
  3. Click the Continue button at the bottom of your bank's detail page
  4. If a blank page appears, please:

a) Right Click on the blank pop-up -> Inspect Element
b) Within the iframe element, open the html element, then open the body element.
c) Expand the script element, highlight the code, right-click and Copy as Text
d) Within the Dev Tools Console, paste the copied text at the console prompt
e) Within the pasted code, find PaRes: and change the single quotes at the start and end of the code to back tick (`). Be sure to only change these two single quotes.
f) Press enter
g) A response from your bank should be shown in the pop-up.

GL

Posted by
adam@micropixels
Up vote reply of adam@micropixels Down vote reply of adam@micropixels
Post marked as solved

  • Hello, I have the same issue and I want to solve it Please if I have an explanation video or a picture that shows the solution to the problem

    Thank you

    —
    Hisham_980

  • Does not getting any help. Another thing that

    I have available only 100 USD on my card. Is there any issue like tax/vat related to which possible reason for the error?

    —
    Kipto
Add a Comment

I keep getting the same error, the support guys were unable to help me, however they sent me a link to this post, is this the kind of support you would expect from Apple?

Posted by
animaonline
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Most of the problem is that you try to add cards and failed for 3 times in 24h.

{error: {,…}, requestID: "43EC572373912A2DE4463D15002DD90F_1651755236199", status: "error"} error: {,…} errorCode: "2047" errorMsg: "You're allowed three credit or debit card change attempts in 24 hours. You must wait 24 hours before attempting to register a new card." internalErrorCode: "TORO-API-CC-CC008" requestID: "43EC572373912A2DE4463D15002DD90F_1651755236199" status: "error"

Posted by
AJcashmoney
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