Hi,
I have run through as many different things as possible:
1. Changed build version
2. Reset provisioning profile
3. Deleted and readded appstore connect users
I have even changed SKU, bundle identifier, and created a new app. Nothing is working. Testers cannnot see the app in testflight.
It has been working perfectly until this weekend and suddenly: not working.
Any help appreciated!
Dan
+1 Same Issue
Same here, in EU/BE.
Trying to find the phone number to call and they say phone support is currently unavailable even though we're within the opened hours they mention... Great
The same issue today, tried with 2 builds. EU/IT
Same issue since Monday morning.
Italy
the same
2 different account
Same issue !
Kazakhstan
(EU)
Today i created a new build and as soon as it was submitted to TestFlight my previous build from yesterday was pushed out to testers. Todays build was not pushed out.
Still not working. Can't see my latest builds (one was published in Testflight 2.5 hours ago)
jinuparekatil's answer above, of adding the "App Uses Non-Exempt Encryption" key in Info.plist and republishing, solved it for me.
Works like a charm. Thank you!!!
"App Uses Non-Exempt Encryption" key's value is NO?
In most cases, it should be "No". However, please read this article and follow those guidelines
In my case it is NO indeed and that solved the issue.
If you should set it to YES maybe providing the Export compliance file automatically, as described here https://developer.apple.com/documentation/security/complying_with_encryption_export_regulations, so that you don't have to do it manually through the portal before your build becomes available might solve the issue too.
Well I'm based in New Zealand and I have the issue. I contacted Apple support and provided them with screen shots etc. Hopefully it will be resolved soon!
This help me, nice.
Helped me too!
Same issue. Tried uploaded different builds. I have expired the previous builds but they are still on TestFlight.
Same issue.
Turkey
I have the same issue since Monday.
Portugal.
Is Apple aware of this issue? I already open a ticket!
Same issue.
thanks, worked for me too!
The above fixed it for me: Add the ITSAppUsesNonExemptEncryption key to your app’s Info.plist file with a Boolean value that indicates whether your app uses encryption. Set the value to NO if your app—including any third-party libraries it links against—doesn’t use encryption, or if it only uses forms of encryption that are exempt from export compliance documentation requirements. Otherwise, set it to YES. Once I did that my build became available.
Providing "App Uses Non-Exempt Encryption" on Info.plist works!
The previous builds without this key seem to be ignored.
--
I opened a ticket, and they answered as they've never heard a thing about it.
They asked me to complete the following info, and after that, they would start investigating:
- Apple ID and name of tester:
- Email address the invitation went to:
- Full-window screenshots or recordings from the TestFlight app that show the user's Apple ID:
Weird.
I also have this issue since Monday (February 10, 2020).
I can confirm that setting the Export Compliance in the plist file and rebuilding allowed the app to appear in TestFlight immediately once app processing completed.
