User Profile

We would like to upsell our users after a few days of trial to a new higher subscription, with users that were upsold staying on trial. For example: (1) user subscribed to yearly at 59.99 with 7 days trial period (2) on day 3, while on trial, we offer a higher subscription at $89.99 (3) on day 3, the user subscribes at $89.99 a year and stay on trial until the end of the trial (4 more days) The trial could also be extended. We just want to make sure the trial doesn't stop on day 3. If we use a new subscription in the same group, it seems the second won't have a trial. If we use a different subscription group, the user might have to pay and then cancel, which seems a little complex for users. Any recommendation for this scenario? Thank you

Hello, Today we started seeing some users that bought our in-app subscription but were not given the free seven day trial. The receipt shows: "productid": "premium2year", "purchasedate": "2020-07-02 07:25:25 Etc/GMT", "istrialperiod": "false", "isinintroofferperiod": "false", "environment": "Production" For this product we do have a 7 day trial and with today purchase date the user should have been in trial for 7 days. Anybody experiencing the same issue today?